Maintenance And Care; Troubleshooting - STEINEL HF 360-2 IP Manual

A customised IP or a DHCP client can be
set up via the web interface.
User code: updwd123
Administrator code: adm123
Setting Hallway IP detection
Reach can be set separately for both
directions via Smart Remote app The
Steinel logo on the sensor indicates the
direction. (Fig. 6.1)
a The reach shown by "S" points to the
direction in which the S in the Steinel
logo points.
b The reach shown by "L" points to the
direction in which the L in the Steinel
logo points.
• Setting reach via:
– Smart Remote app
– Web interface
– IP interface
Setting HF 360-2 IP detection
The reach can be set digitally or man-
ually.
• Setting reach via:
– Smart Remote app
– Web interface
– IP interface
• Adjust the reach via shroud foils.
(Fig. 6.2/6.3/6.4)
Setting True Presence IP detection
• Setting reach via:
– Smart Remote app
– Web interface
– IP interface
First time of using True Presence
During initial commissioning, the pres-
ence detector creates a room image.
The room must be free of movement for
2 to 2.5 minutes for this.
The process is completed when the
white LED goes out.
Setting True Presence detection
The reach can be set via the mounting
height, radius and scenario parameters.
Scenario 9:
Small office, quiet workplace
– This scenario features maximum
sensitivity. To prevent undesired
switching, it should be used for small
areas.
Scenario 8:
Large office, quiet workplace
– As scenario 9, but with a slightly
reduced sensitivity. Also suitable for
large areas.
Scenario 7:
Large office, large entrance area
– As scenario 8, but with a further
reduced sensitivity.
Scenario 6:
Hotel room, room with persons sleeping
– This scenario also provides maximum
sensitivity. In addition, signal process-
ing has been optimised to reliably de-
tect the presence of persons sleeping.
– Scenario 5:
Hotel room, room with persons sleeping
– As scenario 6, but with a further
reduced sensitivity.
Scenario 4:
Noisy workspace, light industry, hallways
– The sensor can be triggered by vibra-
tions. In scenarios 7-9, this may lead
to longer stay-ON times. Scenario 4 is
more robust in the way it works.
Scenario 3:
Noisy workspace, light industry, hallways
– As scenario 4, but with a further
reduced sensitivity.
Scenario 2:
Very noisy environments, heavy industry
– This scenario should be used if there
are larger vibrations or if there are
sources of electrical interference.
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The True Presence function is not
available, the sensor functions as a
conventional presence detector.
Scenario 1:
Very noisy environments, heavy industry
– As scenario 2, but with a further
reduced sensitivity.

7. Maintenance and care

The product requires no maintenance.
The sensor can be cleaned with a damp
cloth (without detergents) if dirty.

8. Troubleshooting

No connection with the sensor.
– Break in network cable or network
cable not connected.
• Check cabling.
– No PoE injector installed, or the
network switch being used does not
support PoE.
• Check PoE supply.
– IP address incorrectly configured.
• Check network settings.
• It may be necessary to reset via
Smart Remote app and re-connect
with standard configuration.
– Firewall preventing communication.
• Check firewall settings.
Sensor sending a motion detection
signal when it should not.
– There is interference, e.g. fan, air-con-
ditioning system or other moving
parts, in the detection zone
• Adjust detection zone or fit
shrouds, increase distance.
– Animals are moving in detection zone.
• Adjust zone or fit shrouds.
– Persons are being detected in adja-
cent rooms through thin walls.
• Reduce sensor reach.
– Wind is moving paper or plants in the
detection zone.
• Change detection zone.
– Sensor near Wi-Fi or other wireless
communication source.
• Install at least 2 m away from the
wireless communication source.
Sensor not responding to movement
quickly enough.
– Distance from sensor too far.
• Install additional sensors.
• Optimise sensor positioning.
– Reach setting insufficient
• Adjust reach.
Temperature level inexact.
– Calibration required.
• Enter correction factor via sensor
settings.
Sensor not connecting with the app.
– App or smartphone system crash.
• Restart mobile terminal device.
9. Disposal
Electrical and electronic equipment, acces-
sories and packaging must be recycled in
an environmentally compatible manner.
Do not dispose of electrical
and electronic equipment as
domestic waste.
EU countries only
Under the current European Directive on
Waste Electrical and Electronic Equip-
ment and its implementation in national
law, electrical and electronic equipment
no longer suitable for use must be
collected separately and recycled in an
environmentally compatible manner.
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GB