Phone Line Or Connections; Receiving Faxes; Sending Faxes - Brother MFC-820CW User Manual

Phone Line or Connections

Difficulty
Dialling does not work. (No dial
tone)
The machine does not answer
when called.

Receiving Faxes

Difficulty
Cannot receive a fax.

Sending Faxes

Difficulty
Cannot send a fax.
Transmission Verification Report
says 'Result:ERROR'.
Poor fax send quality.
Vertical black lines when sending.
104
Suggestions
Make sure the machine is plugged in and not in Power Save mode.
Check all line cord connection.
Change Tone/Pulse setting. (See Quick Setup Guide.)
If an external phone is connected to the machine, send a manual fax by lifting the
handset of the external phone and dialling the number. Wait to hear fax receiving
tone before pressing Mono Start or Colour Start.
Make sure the machine is in the correct receiving mode for your setup. (See Choosing
the Receive Mode on page 37.) Check for a dial tone. If possible, call your machine to
hear it answer. If there is still no answer, check the telephone line cord connection. If there
is no ringing when you call your machine, ask your telephone company to check the line.
Suggestions
Make sure the machine is in the correct receiving mode for your setup. (See Basic
Receiving Operations on page 37.)
If you often have interference on the phone line, try changing the menu setting of
Compatibility to Basic. (See Phone line interference on page 107.)
If you connect your machine to PBX or ISDN, set the menu setting of Phone Line
Type to your phone type. (See Setting the Phone Line Type on page 42.)
Suggestions
Make sure that the Fax
page 30.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See Reports on
page 62.)
There is probably temporary noise or static on the line. Try sending the fax again. If
you send a PC FAX message and get 'Result:NG' on the Transmission Verification
Report, your machine may be out of memory. To gain extra memory, you can turn
off Advanced Fax Operation (see Turning off Advanced Fax Operation on page 56),
print fax messages in memory (see Printing a fax from the memory on page 40) or
cancel a Delayed Fax or Polling Job (see Cancelling a fax in progress on page 31
or Checking job status or cancelling a scheduled job on page 36). If the problem
continues, ask the telephone company to check your phone line.
If you often get transmission errors due to possible interference on the phone line,
try changing the menu setting of Compatibility to Basic. (See Phone line
interference on page 107.)
If you connect your machine to PBX or ISDN, set the menu setting of Phone Line
Type to your phone type. (See Setting the Phone Line Type on page 42.)
Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner on page 112.)
If the copy you made shows the same problem, clean the scanner. (See Cleaning
the scanner on page 112.)
key is illuminated. (See Entering Fax mode on