C H A P T E R E L E V E N
Vertical Black Lines When Receiving
The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax
machine. If the problem continues, call Brother Customer Service at
1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada) or
1-514-685-6464 (from within Montreal).
Phone Line or Connections
Fax Machine Does Not Answer When Called
Make sure the fax machine is in the correct receiving mode for your setup
(either FAX Only or FAX/TEL). Check for dial tone. If possible, call your fax
machine to hear it answer. If there is still no answer, check the telephone line
cord connection. Connect a standard telephone handset to the fax machine's
telephone jack. If there is no ringing when you call your
fax machine, call your Telephone Company to check the line.
No Dial Tone on the Handset
— OR — Lift the handset. If you hear no dial tone, check
telephone line cord connections at the fax machine and wall jack. Check
that the handset is connected to the fax machine's handset jack. Test the wall
jack with another single line telephone. If no dial tone on the wall outlet,
call your Telephone Company.