Brother MFC-820CW User Manual page 113

Printing (Continued)
Difficulty
Smudged stain at the top center of
the printed page.
Printing appears dirty or ink seems
to run.
Stains appear on the reverse side
or at the bottom of the page.
There are some dense lines.
The printouts are wrinkled.
Cannot perform '2 in 1 or 4 in 1'
printing.
Print speed is too slow.
Colour Enhancement is not
working properly.
Machine feeds multiple pages.
Printed pages are not stacked
neatly.
Machine does not print from Paint
Brush.
Machine does not print from Adobe
Illustrator.
Printing Received Faxes
Difficulty
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
Received colour fax prints only in
black and white.
Left and Right margins are cut off or
a single page is printed on two
pages.
Suggestions
Make sure the paper is not too thick or curled. (See About paper on page 13.)
Make sure you are using the proper types of paper. (See About paper on page 13.)
Don't handle the paper until the ink is dry.
Make sure the printer platen is not dirty with ink. (See Cleaning the printer platen
on page 113.)
Make sure you are using the paper support flap. (See Loading paper, envelopes
and post cards on page 17.)
Check Reverse Order in the Basic tab of the printer driver.
In the printer driver Basic tab, click Settings, and uncheck Bi-Directional
Printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Basic tab. Also, click the Settings tab, and make sure you uncheck the
Colour Enhancement.
Set the borderless feature off. Borderless printing is slower than normal printing.
(See Chapter 1 or Chapter 8 in the Software User's Guide on the CD-ROM.)
If the image data is not full colour in your application (such as 256 colour), Colour
Enhancement will not work. Use at least 24 bit colour data with the Colour
Enhancement feature.
Make sure the paper is loaded properly in the paper tray. (See Loading paper,
envelopes and post cards on page 17.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
Make sure you are using the paper support flap. (See Loading paper, envelopes
and post cards on page 17.)
Try setting the Display setting to '256 colours.'
Try to reduce the print resolution. (See Chapter 1 or Chapter 8 in the Software
User's Guide on the CD-ROM.)
Suggestions
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
problem is with the sending machine. Try receiving from another fax machine.
Replace the colour ink cartridges that are empty or nearly empty, and then ask the
other person to send the colour fax again. (See Replacing the ink cartridges on
page 113.) Check that Advanced Fax Operation is set to off. (See Turning off
Advanced Fax Operation on page 56.)
Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto Reduction)
on page 39.)
Troubleshooting and Routine Maintenance
103