Page 1 USER’S GUIDE MFC-820CW...
Page 2 Register your product on-line at http://www.brother.com/registration/ By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: may serve as confirmation of the purchase date of your product should you lose your receipt;...
Page 3: Compilation And Publication Notice
FITTED WITH THE APPROPRIATE CONNECTOR. APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in another country.
Page 4 EC Declaration of Conformity under the R & TTE Directive...
Page 5: Table Of Contents
Table of Contents Section I General General Information Using this guide ... 2 Finding information ... 2 Symbols used in this guide... 2 How to access the complete User’s Guide ...3 To view Documentation (For Windows To view Documentation (For Macintosh Control panel overview ...
Page 6 Setting the Dim Timer for the backlight ...25 Setting the Off Timer ...26 Security features Memory Security...27 Setting up the password ...27 Changing the Memory Security password ...28 Turning Memory Security on ...28 Turning Memory Security off ...28 Section II Fax Sending a fax Entering Fax mode ...30 Faxing from the ADF ...30...
Page 7 Phone Services and External devices Voice operations ... 41 Tone or pulse... 41 Operation from extension telephones... 41 Fax/Tel mode ... 41 Fax/Tel mode in Power Save condition ... 41 Telephone services... 42 Setting the Phone Line Type ... 42 BT Call Sign (For U.K.
Page 8 Printing Reports Fax reports...61 Transmission Verification Report...61 Fax Journal (activity report) ...61 Reports ...62 Polling Polling receive ...63 Secure polling ...63 Delayed polling ...63 Sequential polling ...63 Polled transmit (Monochrome only) ...64 Setup for polled transmit...64 Setup for polled transmit with secure code...64 Section III Copy Making copies How to copy ...66...
Page 9 Print Images... 76 View Photo(s) ... 76 Print Index (Thumbnails) ... 77 Print All Photos ... 77 Print Photos ... 78 DPOF printing... 78 Changing print settings ... 79 Increasing Print Speed or Quality... 80 Setting Paper Type and Size... 80 Adjusting Brightness...
Page 10 If you are having difficulty with your machine ...102 Dial Tone detection...107 Phone line interference...107 Improving print quality...108 Cleaning the print head ...108 Checking the print quality ...108 Checking the printing alignment ...109 Checking the ink volume...110 Packing and shipping the machine ...110 Routine maintenance...112 Cleaning the outside of the machine ...112 Cleaning the scanner...112...
Page 11 Section I General General Information Loading documents and paper General setup Security features...
Page 12: General Information
General Information Using this guide Thank you for buying a Brother machine! Your machine is simple to use, with LCD screen instructions to guide you through programming it. You can make the most of your machine by reading through this guide.
Page 13: How To Access The Complete User's Guide
User’s Guide that is on the CD-ROM. To view Documentation (For ® Windows From the Start menu, select Brother, MFL Pro Suite MFC-820CW from the Programs Group, and then select User’s Guide. How to view Documentation from the CD-ROM main menu Turn on your PC.
Page 14: To View Documentation (For Macintosh ® )
SecureEasySetup™, please see the Network User’s Guide. To view Documentation (For Macintosh Turn on your Macintosh Brother CD-ROM labelled Macintosh into your CD-ROM drive. The following ® window will appear. Double-click the Documentation icon. The select Language screen appears, double-click your language.
Page 15 ® ® Presto! PageManager User’s Guide Instructions for scanning directly from ® ® Presto! PageManager How to find Network setup instructions Your machine can be connected to a wireless or wired network. You can find basic setup instructions in the Quick Setup Guide. For more information, or if your access point supports SecureEasySetup™, please see the Network User’s Guide.
Page 16: Control Panel Overview
Chapter 1 Control panel overview 1 Dial Pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine. The # key lets you temporarily switch the dialling mode during a telephone call from Pulse to Tone.
Page 17 10.10.2006 Fax 20:45 Memory 5 Menu keys: Volume keys In Fax mode, you can press these keys to adjust the ring volume. a Search/Speed Dial Lets you look up numbers that are stored in the dialling memory. It also lets you dial stored numbers by pressing a two-digit number.
Page 18: Lcd Display Indications
Chapter 1 LCD display indications The LCD shows the current machine status when the machine is idle. 10.10.2006 Fax 20:48 Memory 1 Current Receive Mode Lets you see the current receive mode. Fax (Fax only) F/T (Fax/Tel) TAD (External TAD) Mnl (Manual) 2 Faxes in memory Shows how many received faxes are in the...
Page 19: About Fax Machines
Call minder will stop your machine from receiving faxes. If you set Call minder and the Brother machine to answer after the same number of rings, there is no way of knowing which one will answer first.
Page 20: Ecm (Error Correction Mode)
Chapter 1 Note When you have an external Telephone Answering Device (TAD) on your fax line, your TAD will decide the number of rings before the call is answered. ECM (Error Correction Mode) The Error Correction Mode (ECM) is a way for the machine to check a fax transmission while it is in progress.
Page 21: Loading Documents And Paper
Loading documents and paper Loading documents You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass. Using the ADF The ADF can hold up to 10 pages and feeds each sheet individually. Use standard 80 g/m (20 lb) paper and always fan the pages before putting them in the ADF.
Page 22: Scanning Area
Chapter 2 How to load documents Note To use the scanner glass, the ADF must be empty. Lift the document cover. Using the document guidelines on the left, center the document face down on the scanner glass. Close the document cover. CAUTION If you are scanning a book or thick document, DO NOT slam the cover or...
Page 23: About Paper
Recommended paper To get the best print quality, we suggest using Brother paper. (See table below.) If Brother paper is not available in your country, we recommend testing various papers before purchasing large quantities. We recommend using ‘3M Transparency Film’...
Page 24: Paper Type And Size For Each Operation
Chapter 2 Paper type and size for each operation Paper Type Paper Size 216 × 279 mm (8 1/2 × 11 in.) Cut Paper Letter 210 × 297 mm (8.3 × 11.7 in.) 216 × 356 mm (8 1/2 × 14 in.) Legal 184 ×...
Page 25 Paper weight, thickness and capacity Paper Type Weight Plain Paper 64 to 120 g/m Paper Inkjet Paper 64 to 200 g/m Glossy Paper Up to 220 g/m Cards Photo Card Up to 240 g/m Index Card Up to 120 g/m Post Card Up to 200 g/m Envelopes...
Page 26: Printable Area
Chapter 2 Printable area The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. If you set the Borderless feature to on, no unprintable areas will be shown for cut sheet paper only. Cut Sheet Paper Top (1) Cut Sheet...
Page 27: Loading Paper, Envelopes And Post Cards
Loading paper, envelopes and post cards Loading paper or other media Pull the paper tray completely out of the machine and remove the output paper tray (1). Press and slide the paper side guide (1) to fit the paper width. Loading documents and paper Pull out the paper support (1) and unfold the paper support flap (2).
Page 28: Loading Envelopes
Chapter 2 Gently put the paper into the paper tray print side down and top edge first. Check that the paper is flat in the tray and below the maximum paper mark (1). Make sure the paper side guides touch the sides of the paper.
Page 29 How to load envelopes Before loading, press the corners and sides of the envelopes to make them as flat as possible. Note If the envelopes are ‘double-feeding,’ put one envelope in the paper tray at a time. Put the envelopes into the paper tray with the address side down and the leading edge (top of the envelopes) in first.
Page 30: General Setup
General setup Power Save mode When the machine is idle, you can put the machine into Power Save mode by pressing the Power Save key. You can still receive telephone calls in Power Save mode. For further information on receiving faxes in the power save condition, please see the table on page 21.
Page 31: Receiving Faxes In Power Save Mode
Receiving faxes in Power Save mode You can customize the machine's Power Save key. The factory setting mode is Fax Receive:On. Your machine can receive faxes or calls even when the machine is in Power Save mode. If you do not want your machine to receive faxes or calls, turn this setting to Fax Receive:Off.
Page 32: Mode Timer
Chapter 3 Mode Timer Setting the Mode Timer The machine has four temporary mode keys on the control panel: PhotoCapture, Copy, Fax and Scan. You can change the amount of time the machine takes after the last Copy, Scan or PhotoCapture operation before it returns to Fax mode.
Page 33: Setting The Paper Size
Setting the Paper Size You can use five sizes of paper for printing copies: Letter, Legal, A4, A5, and 10 × 15 cm (4 × 6 in.) and three sizes for printing faxes: Letter, Legal and A4. When you change the size of paper you load in the machine, you will need to change the paper size setting at the same time so your machine can fit an...
Page 34: Setting The Beeper Volume
Chapter 3 Setting the Beeper Volume You can change the beeper volume. The factory setting is Low. When the beeper is on, the machine will beep when you press a key, make a mistake or after you send or receive a fax.
Page 35: Lcd Display
LCD display Setting the LCD Contrast You can adjust the LCD contrast for a sharper and more vivid display. If you are having difficulty reading the LCD, try changing the contrast setting. Press Menu. Press a or b to choose General Setup.
Page 36: Setting The Off Timer
Chapter 3 Setting the Off Timer You can set how long the LCD stays on for after the last key press. This is a power saving feature. The machine can print, scan and receive faxes and voice calls when the LCD is off.
Page 37: Security Features
56.) Setting up the password Note • If you forget the Memory Security password, please call your Brother dealer for service. • If you have already set the password, you will not need to set it again. Press Menu.
Page 38: Changing The Memory Security Password
Chapter 4 Changing the Memory Security password Press Menu. Press a or b to choose Fax. Press OK. Press a or b to choose Miscellaneous. Press OK. Press a or b to choose Mem Security. Press OK. Press a or b to choose Set Password.
Page 39 Section II Sending a fax Receiving a Fax Phone Services and External devices Quick-Dial Numbers and Dialling Options Advanced Fax Operation (Monochrome only) Printing Reports Polling...
Page 40: Sending A Fax
Sending a fax Entering Fax mode When you want to send a fax, or change fax send or receive settings, press the (Fax) key to illuminate it in green. The LCD shows: 09012345689 Fax Resolution Standard Contrast Auto Speed-Dial Outgoing Call Fax Start Press Press a or b to scroll through the Fax key...
Page 41: Faxing From The Scanner Glass
Faxing from the scanner glass You can use the scanner glass to fax pages of a book one at a time. The documents can be up to letter or A4 size. You cannot send multiple pages for colour faxes. Note Since you can only scan one page at a time, it is easier to use the ADF if you are sending a multiple page document.
Page 42: Broadcasting (Monochrome Only)
Chapter 5 Broadcasting (Monochrome only) Broadcasting is when the same fax message is automatically sent to more than one fax number. You can include Groups, Speed-Dial numbers and up to 50 manually dialled numbers in the same broadcast. After the broadcast is finished, a Broadcast Report will be printed.
Page 43: Additional Sending Operations
Additional sending operations Sending faxes using multiple settings When you send a fax you can choose any combination of these settings: resolution, contrast, overseas mode, delayed fax timer, polling transmission and real time transmission. Press (Fax). The LCD shows: 09012345689 Fax Resolution Standard Contrast...
Page 44: Dual Access (Monochrome Only)
Chapter 5 Note You can choose four different resolution settings for monochrome faxes and two for colour. Monochrome Suitable for most typed Standard documents. Good for small print and Fine transmits a little slower than Standard resolution. Good for small print or artwork S.Fine and transmits slower than Fine resolution.
Page 45: Overseas Mode
Overseas Mode If you are having difficulty sending a fax overseas due to possible interference on the phone line, we recommend that you turn on the Overseas mode. After you send a fax using this feature, the feature will turn itself off.
Page 46: Restoring All Settings To The Factory Settings
Chapter 5 Restoring all settings to the factory settings You can restore all the settings you have changed to the factory settings. These settings will stay until you change them again. Press (Fax). Press a or b to choose Factory Reset. Press OK.
Page 47: Receiving A Fax
Receiving a Fax Basic Receiving Operations Choosing the Receive Mode There are four different receive modes for your machine. You can choose the mode that best suits your needs. How it works The machine Fax Only automatically answers (automatic receive) every call as a fax.
Page 48: Setting The Ring Delay
Chapter 6 Setting the Ring Delay The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or extension phones on the same line as the machine choose the maximum number of rings.
Page 49: Fax Detect
Fax Detect If Fax Detect is On: The machine receives fax calls automatically, even if you lift the handset of an extension or external phone. When you see Receiving on the LCD or when you hear ‘chirps’ through the handset of an extension phone connected to another wall socket/phone socket, just replace the handset and your machine will do the rest.
Page 50: Printing A Fax From The Memory
Chapter 6 Printing a fax from the memory If you have chosen fax storage, you can still print a fax from the memory when you are at your machine. (See Turning off Advanced Fax Operation on page 56.) Press Menu. Press a or b to choose Fax.
Page 51: Phone Services And External Devices
Phone Services and External devices Voice operations Voice calls can be made either with an extension or external telephone. Tone or pulse If you are using an external phone and have a pulse dialling service, but need to send tone signals (for example, for telephone banking), follow the instructions below.
Page 52: Telephone Services
Chapter 7 Telephone services Setting the Phone Line Type If you are connecting the machine to a line that features PBX or ISDN to send and receive faxes, it is also necessary to change the Phone Line Type accordingly by completing the following steps.
Page 53: Connecting An External Device To Your Machine
To enable the machine to work with BT Call Sign (With your external phone only) Press Menu. Press a or b to choose Fax. Press OK. Press a or b to choose Miscellaneous. Press OK. Press a or b to choose BT Call Sign.
Page 54 Chapter 7 The TAD must answer within four rings (the recommended setting is two rings). The machine cannot hear CNG tones until the TAD has answered the call, and with four rings there are only 8 to 10 seconds of CNG tones left for the fax ‘handshake’.
Page 55: Using Extension Telephones (For U.k. Only)
Using extension telephones (For U.K. only) Your premises may already be wired with parallel extension telephones, or you may plan to add extension telephones to your line, as well as your machine. While the simplest arrangement is a straightforward parallel connection, there are some problems with this arrangement, the most obvious of which is inadvertent interruption of a facsimile...
Page 56: Custom Features On Your Phone Line
Chapter 7 If the machine is to be connected to a multi- line system, ask your installer to connect the unit to the last line on the system. This prevents the unit from being activated each time a telephone call is received. If you are installing the machine to work with a PBX It is not guaranteed that the unit will work...
Page 57: Quick-Dial Numbers And Dialling Options
Quick-Dial Numbers and Dialling Options Dialling Options You can dial in any of the following ways. Manual dialling Press all of the digits of the fax number. Speed-Dialling Press Search/Speed Dial. You can also choose Speed-Dial by pressing (Fax). Press the two-digit Speed-Dial number. (See Storing Speed-Dial numbers on page 49.) If you have two numbers in the location,...
Page 58: Search By Numerical Order
Chapter 8 Search by Numerical Order You can use the Speed-Dial location to search for names and numbers you have stored in Speed-Dial memories. Press Search/Speed Dial. You can also choose Speed-Dial by pressing (Fax). Press a or b to choose Numerical Order.
Page 59: Storing Numbers For Easy Dialling
Storing numbers for easy dialling You can set up your machine to do the following types of easy dialling: Speed-Dial and Groups for broadcasting faxes. When you dial a Quick-Dial number, the LCD shows the name, if you stored it, or the number. Note If you lose electrical power, the Quick-Dial numbers that are in the memory will not be...
Page 60: Changing Speed-Dial Names Numbers
Chapter 8 Press OK to confirm the fax or telephone number. Do one of the following: Enter the second fax or telephone number (up to 20 digits). Press OK. If you do not want to store a second number, press OK. Press Stop/Exit.
Page 61 Press a or b to choose Fax. Press OK. Press a or b to choose Set Quick-Dial. Press OK. Press a or b to choose Setup Groups. Press OK. Press a or b to choose Group 1, Group 2, Group 3, Group 4, Group 5 or Group 6 for the Group name where you will store the fax numbers.
Page 62: Access Codes And Credit Card Numbers
Chapter 8 Press a or b to choose Set Quick-Dial. Press OK. Press a or b to choose Setup Groups. Press OK. Press a or b to choose the Group you want to delete. Press OK. Press a or b to choose Delete. Press OK.
Page 63: Advanced Fax Operation (Monochrome Only)
Advanced Fax Operation (Monochrome only) You can only use one advanced fax operation at a time: Fax Forwarding Fax Storage Fax Preview PC Fax Receive You can change your selection at any time. If received faxes are still in the machine’s memory when you change the advanced fax operation, a question will appear on the LCD.
Page 64: Fax Preview
Chapter 9 Press a or b to choose Fax Storage. Press OK. Press Stop/Exit. Note If Fax Storage is turned on your machine cannot receive a colour fax unless the sending machine converts it to monochrome. Fax Preview If you choose Fax Preview you can view received faxes on the LCD by pressing the Fax Preview key.
Page 65: Pc Fax Receive
How to delete all faxes in the list Press Fax Preview. Press a or b to choose Delete All. Press OK. Press 1 to confirm. How to print all faxes in the list Press Fax Preview. Press a or b to choose Print All. Press OK.
Page 66: Turning Off Advanced Fax Operation
Chapter 9 Changing the destination PC Press Menu. Press a or b to choose Fax. Press OK. Press a or b to choose Advanced Fax Operation. Press OK. Press a or b to choose Forward/Store. Press OK. Press a or b to choose PC Fax Receive.
Page 67: Changing Advanced Fax Operation
Changing Advanced Fax Operation If received faxes are left in your machine's memory when you change the Advanced Fax Operation, the LCD will ask you one of the following questions: Erase All Doc? YesiPress 1 NoiPress 2 Print All Fax? YesiPress 1 NoiPress 2 •...
Page 68: Using Your Remote Access Code
Chapter 9 Using your Remote Access Code Dial your fax number from a touch tone telephone or another fax machine. When your machine answers, enter your remote access code (3 digits followed by l) at once. The machine signals if it has received messages: 1 long beep—...
Page 69: Remote Fax Commands
Remote Fax commands Follow the commands below to access features when you are away from the machine. When you call the machine and enter your remote access code (3 digits followed by l), the system will give two short beeps and you must enter a remote command. Remote commands Change the Fax Forwarding or Fax Storage settings...
Page 70: Retrieving Fax Messages
Chapter 9 Retrieving fax messages You can call your machine from any touch tone phone and have your fax messages sent to a machine. Dial your fax number. When your machine answers, enter your remote access code (3 digits followed by l) at once. If you hear one long beep, you have messages.
Page 71: Printing Reports
Printing Reports Fax reports Use the Menu key to set up the Transmission Verification Report and Journal Period. Transmission Verification Report You can use the Transmission Verification Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK).
Page 72: Reports
Chapter 10 Enter the time to start printing in 24-hour format. Press OK. (For example: enter 19:45 for 7:45 PM.) Press Stop/Exit. Reports The following reports are available: XMIT Verify Prints a Transmission Verification Report for your last transmission. Help List A help list about how to quickly program your machine.
Page 73: Polling
Secure Polling lets you restrict who can get the documents you set up to be polled. Secure Polling only works with Brother fax machines. If you want to get a fax from a secured Brother machine you have to enter the secure code.
Page 74: Polled Transmit (Monochrome Only)
Secure Polling lets you restrict who can get the documents you set up to be polled. Secure Polling only works with Brother fax machines. If another person wants to retrieve a fax from your machine they will have to enter the secure code.
Page 75: Section Iii Copy
Section III Copy Making copies...
Page 76: Making Copies
Making copies How to copy Entering Copy mode When you want to make a copy, press (Copy) to illuminate it in green. The LCD shows: COPY Quality Normal Enlarge/Reduce 100% Paper Type Plain Paper Size Brightness Copy Start Press 1 No of Copies You can enter the number of copies you want by using the dial pad.
Page 77: Setting Your Changes As A New Default
Changing copy settings You can change the copy settings temporarily for the next copy. The machine returns to its default settings after 60 seconds, or if the Mode Timer returns the machine to Fax mode. (See Setting the Mode Timer on page 22.) If you have finished choosing settings, press Mono Start or Colour Start.
Page 78: Setting Paper Type
Chapter 12 142% A5iA4 186% 10x15cmiLTR 198% 10x15cmiA4 200% Custom(25-400%) If you do not want to change additional settings, press Mono Start or Colour Start. Note Page Layout Options are not available with Enlarge/Reduce. Setting Paper Type If you are copying on special paper, set the machine for the type of paper you are using to get the best print quality.
Page 79: Adjusting Contrast
Adjusting Contrast You can adjust the copy contrast to help an image look sharper and more vivid. Press (Copy). Load your document. Enter the number of copies you want. Press a or b to choose Contrast. Press OK. Press c to increase the contrast or press d to decrease the contrast.
Page 80: Making N In 1 Copies Or A Poster
Chapter 12 Making N in 1 copies or a poster (page layout) You can reduce the number of pages for copies by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, which lets you save paper.
Page 81: Setting Your Changes As A New Default
Setting your changes as a new default You can save the copy settings for Quality, Paper Type, Brightness, Contrast and Color Adjust that you use most often by setting them the default setting. These settings will stay until you change them again. Press (Copy).
Page 82: Legal Limitations
Chapter 12 Legal limitations Colour reproductions of certain documents are illegal and may result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with relevant authorities as to any particular questionable documents.
Page 83: Section Iv Photocapture Center
Section IV PhotoCapture Center™ Walk-Up PhotoCapture Center™...
Page 84: Walk-Up Photocapture Center
Walk-Up PhotoCapture Center™ Introduction Even if your machine is not connected to your computer, you can print photos directly from digital camera media. Your Brother machine includes media drives (slots) for use with popular digital camera media: ® ® CompactFlash...
Page 85: Getting Started
Your machine is designed to read media cards that have been formatted by a digital camera. When a digital camera formats a media card it creates a special folder into which it copies image data. If you need to modify the image data stored on a media card with your PC, we recommend that you do not modify the folder structure created by...
Page 86: Entering Photocapture Mode
Chapter 13 CAUTION DO NOT unplug the power cord or remove the media card from the media drive (slot) while the machine is reading or writing to the card (the PhotoCapture key is blinking). You will lose your data or damage the card.
Page 87: Print Index (Thumbnails)
Print Index (Thumbnails) The PhotoCapture Center™ assigns numbers for images (such as No.1, No.2, No.3, and so on). The PhotoCapture Center™ does not recognize any other numbers or file names that your digital camera or PC has used to identify the pictures. You can print a thumbnail page (Index page with 6 or 5 images per line).
Page 88: Print Photos
Chapter 13 Print Photos Before you can print an individual image, you have to know the image number. Make sure you have put the media card in the proper slot. Press (PhotoCapture). Print the Index. (See Print Index (Thumbnails) on page 77.) Press a or b to choose Print Photos.
Page 89: Changing Print Settings
Changing print settings You can change the print settings temporarily for the next printing. The machine returns to its default settings after 180 seconds, or if the Mode Timer returns the machine to Fax mode. (See Setting the Mode Timer on page 22.) Note You can save the print settings you use most often by setting them as default.
Page 90: Increasing Print Speed Or Quality
Chapter 13 Increasing Print Speed or Quality Press a or b to choose Print Quality. Press OK. Press a or b to choose Normal or Photo. Press OK. If you do not want to change additional settings, press Colour Start to print. Setting Paper Type and Size Press a or b to choose Paper&Size.
Page 91: Cropping
Press a or b to choose White Balance, Sharpness or Color Density. Press OK. Press d or c to adjust the degree of the setting. Press OK. Do one of the following: If you want to customize other colour enhancement, press a or b to choose other option.
Page 92: Setting Your Changes As A New Default
Chapter 13 Setting your changes as a new default You can save the print settings you use most often by setting them the default settings. These settings will stay until you change them again. Press a or b to choose your new setting.
Page 93: How To Scan To Card
How to scan to card You can scan monochrome and colour documents into a media card. Monochrome documents will be stored in PDF (*.PDF) or TIFF file formats (*.TIF). Colour documents may be stored in PDF (*.PDF) or JPEG (*.JPG) file formats. For colour documents the factory setting is 150 dpi Color and the default file format is PDF.
Page 94: Understanding The Error Messages
Chapter 13 Understanding the Error Messages Once you are familiar with the types of errors that can occur while you are using the PhotoCapture Center™, you can easily identify and troubleshoot any problems. When an error message appears on the LCD, the machine will beep to get your attention.
Page 95: Section V Software
Section V Software Software and Network features...
Page 96: Software And Network Features
Software and Network features The User’s Guide on the CD-ROM includes the Software User’s Guide and Network User’s Guide for features available when connected to a computer (for example, Printing and Scanning). Printing ® (For Windows , see Chapter 1 in the Software User’s Guide on the CD-ROM.) ®...
Page 97 Section VI Appendices Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary...
Page 98: A Safety And Legal
Safety and Legal Safety precautions To use the machine safely Please keep these instructions for later reference and read them before attempting any maintenance. Note If there are faxes in the machine's memory you need to print them or save them before you turn off the power and unplug the machine for more than 24 hours.
Page 99 Safety and Legal DO NOT put your hands on the edge of the machine under the scanner cover to prevent injuries. DO NOT touch the area shaded in the illustration. Doing this may cause injury. When moving the machine you must lift it from the base, by placing a hand at each side of the unit as shown in the illustration.
Page 100 WARNING • Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been unplugged at the wall socket. Never install telephone wiring during a lightning storm. Never install a telephone wall socket in a wet location.
Page 101: Choosing A Location
Choosing a location Put your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a telephone socket and a standard, grounded electrical socket. Choose a location where the temperature remains between 10° and 35° C(50° F and 95° F). CAUTION •...
Page 102: Important Information
13 Wait until pages have exited the machine before picking them up. 14 Unplug this product from the power socket and refer all servicing to Brother Authorized Service Personnel under the following conditions: When the power cord is damaged or frayed.
Page 103: For Your Safety
This will benefit the environment for all. (European Union only) Safety and Legal ® Partner, Brother ®...
Page 104: Trademarks
Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. © 2006 Brother Industries, Ltd. All rights reserved. Windows and Microsoft are registered trademarks of Microsoft in the U.S.
Page 105: B Troubleshooting And Routine Maintenance
As with any sophisticated office product, errors may occur. If this happens, your machine identifies the problem and shows an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
Page 106 Error Message Cause One or more of the ink cartridges Ink Empty is empty. The machine will stop all print operations. While memory is available, black and white faxes will be stored in the memory. If a sending machine has a colour fax, the machine's ‘handshake’...
Page 107 Error Message Cause The machine's memory is full. Out of Memory Paper is jammed in the machine. Paper Jam Paper is not the correct size. Wrong Paper Size The machine has a mechanical Unable to Change problem. Unable to Clean Unable to Initialize Unable to Print Unable to Scan...
Page 108: Transferring Your Faxes Or Fax Journal Report
Transferring your faxes or Fax Journal report If the LCD shows any of the following messages after you disconnect and reconnect your machine, we recommend transferring your faxes to another fax machine or to your PC. (See Transferring faxes to another fax machine on page 98 or Transferring faxes to your PC on page 98.) Unable to Change...
Page 109: Document Jam
Transferring Fax Journal report to another fax machine If you have not set up your Station ID, you cannot enter fax transfer mode. Press Stop/Exit to interrupt the error temporarily. Press Menu. Press a or b to choose Service. Press OK. Press a or b to choose Data Transfer.
Page 110: Printer Jam Or Paper Jam
Printer jam or paper jam Take out the jammed paper depending on where it is jammed in the machine. Open and close the scanner cover to clear the error. Paper is jammed inside the machine Open the Jam Clear Cover (1). Pull the jammed paper out of the machine.
Page 111 Paper is jammed inside the paper tray Pull the paper tray (1) out of the machine. Pull out the jammed paper (1) to remove Troubleshooting and Routine Maintenance...
Page 112: If You Are Having Difficulty With Your Machine
Check that the correct printer driver has been installed and chosen. Make sure that the machine is online. Click Start and then Printers and Faxes. Right-click and choose Brother MFC-820CW, and make sure that Use Printer Offline is unchecked. Check the print quality. (See Checking the print quality on page 108.) Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using.
Page 113 Printing (Continued) Difficulty Smudged stain at the top center of the printed page. Printing appears dirty or ink seems to run. Stains appear on the reverse side or at the bottom of the page. There are some dense lines. The printouts are wrinkled. Cannot perform ‘2 in 1 or 4 in 1’...
Page 114: Phone Line Or Connections
Phone Line or Connections Difficulty Dialling does not work. (No dial tone) The machine does not answer when called. Receiving Faxes Difficulty Cannot receive a fax. Sending Faxes Difficulty Cannot send a fax. Transmission Verification Report says ‘Result:ERROR’. Poor fax send quality. Vertical black lines when sending.
Page 115: Handling Incoming Calls
112.) Try using the scanner glass. (See Using the scanner glass on page 11.) Suggestions Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In ® PaperPort , click File, Scan and choose the Brother TWAIN/WIA driver.
Page 116: Photocapture Center™ Difficulties
Network PC-Fax receiving), choose UDP and click OK. Make sure if the new setting is added and is checked, and then click OK. ® For Windows XP SP1 user’s, please visit the Brother Solutions Center. ® , take out the media card before...
Page 117: Dial Tone Detection
® <Macintosh users> Re-select your machine in the DeviceSelector application located in Macintosh HD/Library/Printers/Brother/Utilities or from the model of ControlCenter2. Phone line interference If you are having problems sending or receiving a fax due to possible interference on the phone line, we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations.
Page 118: Improving Print Quality
Note If you clean the print head at least five times and the print has not improved, call your Brother dealer for service. Checking the print quality If faded or streaked colours and text appear on your output, some of the nozzles may be clogged.
Page 119: Checking The Printing Alignment
If ink is still missing, call your Brother dealer. CAUTION DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.
Page 120: Checking The Ink Volume
Checking the ink volume Although an ink volume icon appears on the LCD, you can use the Ink Management key to see a large graph showing the ink that is left in each cartridge. Press Ink Management. Press a or b to choose Ink Volume. Press OK.
Page 121 CAUTION If you are not able to find the yellow protective parts, DO NOT remove the ink cartridges before shipping. It is essential that the machine be shipped with either the yellow protective parts or the ink cartridges in position. Shipping without them will cause damage to your machine and may void your warranty.
Page 122: Routine Maintenance
Routine maintenance Cleaning the outside of the machine CAUTION Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine. DO NOT use cleaning materials that contain ammonia. DO NOT use isopropyl alcohol to remove dirt from the control panel.
Page 123: Cleaning The Printer Platen
Cleaning the printer platen WARNING DO NOT touch the paper feed star wheels (1) or encoder film (2). Be sure to unplug the machine from the AC power outlet before cleaning the printer platen (3). If ink is scattered on or around the printer platen wipe it off with a soft, dry, lint-free cloth.
Page 124 Even though the machine tells you that an ink cartridge is empty, there will be a small amount of ink left in the ink cartridge. It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly.
Page 125 Brother Branded ink cartridges. Brother cannot guarantee this optimum performance if ink or ink cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than genuine Brother Branded cartridges or the refilling of empty...
Page 126: C Menu And Features
Menu and Features On-screen programming Your machine is designed to be easy to use with LCD on-screen programming using the menu keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine.
Page 127: Menu Table
Menu table The menu table will help you understand the menu selections and options that are found in the machine's programs. The factory settings are shown in Bold with an asterisk. Menu ( Level1 Level2 General Setup Mode Timer Paper Type Paper Size Volume Auto Daylight...
Page 128 Level1 Level2 P.Save Setting — General Setup (Continued) LCD Settings Setup Receive The factory settings are shown in Bold with an asterisk. Level3 Options Fax Receive:On* Fax Receive:Off LCD Contrast Light Med* Dark Backlight Light* Dark Dim Timer 10 Secs 20 Secs 30 Secs* Off Timer...
Page 129 Level1 Level2 Setup Receive (Continued) (In Fax mode only) (Continued) Set Quick-Dial Speed-Dial Report Setting XMIT Report Advanced Fax Operation Remaining Jobs — The factory settings are shown in Bold with an asterisk. Level3 Options Remote Codes (l51, #51) Auto Reduction On* Memory Receive On* —...
Page 130 Level1 Level2 Miscellaneous (Continued) TCP/IP(Wired) The factory settings are shown in Bold with an asterisk. Level3 Options — Mem Security Compatibility Normal* Basic BT Call Sign (U.K. Only) Off* BOOT Method Auto* Static RARP BOOTP DHCP [000-255]. IP Address [000-255]. [000-255].
Page 131 Level1 Level2 TCP/IP(WLAN) (Continued) Setup WLAN The factory settings are shown in Bold with an asterisk. Level3 Options BOOT Method Auto* Static RARP BOOTP DHCP [000-255]. IP Address [000-255]. [000-255]. [000-255] [000-255]. Subnet Mask [000-255]. [000-255]. [000-255] [000-255]. Gateway [000-255]. [000-255].
Page 132 Level1 Level2 WLAN Status (Continued) Setup Misc. Network I/F Factory Reset Print Reports XMIT Verify Help List Quick-Dial Fax Journal User Settings Network Config — Initial Setup Receive Mode Date/Time Station ID Tone/Pulse The factory settings are shown in Bold with an asterisk. Level3 Options —...
Page 133: Print Settings
Level1 Level2 Phone Line Set — Initial Setup (Continued) Dial Tone The factory settings are shown in Bold with an asterisk. PhotoCapture ( Level1 Level2 — View Photo(s) — Print Index — Print All Photos — Print Photos Print Settings Option1 Option2 Print Quality...
Page 134 Option1 Option2 Brightness Contrast Color Enhance Off* Cropping Borderless Set New Default Factory Reset The factory settings are shown in Bold with an asterisk. Option3 Option4 — — — — White Balance Sharpness Color Density — — — — — —...
Page 135 Copy ( Level1 Level2 — Quality — Enlarge/Reduce — Paper Type — Paper Size — Brightness The factory settings are shown in Bold with an asterisk. Level3 Options — Fast Normal* Best — 69% A4iA5 78% LGLiLTR 83% LGLiA4 93% A4iLTR 97% LTRiA4 100%* 104% EXEiLTR...
Page 136 Level1 Level2 — Contrast Color Adjust Green Blue — Stack/Sort — Page Layout — Set New Default — Factory Reset The factory settings are shown in Bold with an asterisk. Level3 Options — — — — — Stack* Sort — Off(1 in 1)* 2 in 1 (P) 2 in 1 (L)
Page 137 Fax ( Level1 Level2 Fax Resolution — — Contrast — Speed-Dial Outgoing Call Send a fax Add to Speed- Dial Delete Broadcasting Add Number Complete — Delayed Fax — Batch TX — Real Time TX — Polled TX — Polling RX —...
Page 138 Level1 Level2 — Set New Default — Factory Reset The factory settings are shown in Bold with an asterisk. Scan ( Level1 Option1 — Scan to E-mail — Scan to Image — Scan to OCR — Scan to File Scan to Card 150 dpi Color* 300 dpi Color 600 dpi Color...
Page 139: Entering Text
Entering Text When you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most number keys have three or four letters printed on keys. The keys for 0, # and l do not have printed letters because they are used for special characters.
Page 140: Specifications
Specifications Product description General Memory Capacity ADF (automatic document feeder) Paper Tray Printer Type Print Method LCD (liquid crystal display) 63.5 mm (2.5 in) Colour LCD Power Source Power Consumption 16 MB Up to 10 pages Temperature: 20° C - 30° C (68° F - 86° F) Humidity: 50% - 70% Paper: [80 g/m (20 lb)] A4Letter size...
Page 141 Dimensions Weight Noise Temperature Humidity This depends on printing conditions. 6 kg (13.2 lb) Operating: 42.5 to 51 dB Operating: 10 to 35° C (50° F to 95° F) Best Print 20 to 33° C (68° F to 91° F) Quality: Operating: 20 to 80% (without condensation)
Page 142: Print Media
Print media Paper Input Paper Output Use only transparencies recommended for inkjet printing. For glossy paper or transparencies, we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid smudging. Legal paper cannot be stacked on the output paper tray. See Paper type and size for each operation on page 14.
Page 143: Copy
Multiple Copies Enlarge/Reduce Resolution Does not include the time it takes to feed the paper. Based on Brother standard pattern. (Fast mode/Stack Copy) Copy speeds vary with the complexity of the document. Yes/Yes ADF Width: 147 mm to 216 mm (5.8 in. to 8.5 in.) ADF Height: 147 mm to 356 mm (5.8 in.
Page 144: Photocapture Center
PhotoCapture Center™ Available Media File Extension (Media Format) (Image Format) Number of Files Folder Borderless xD-Picture Card™ Conventional Card 16MB-512MB xD-Picture Card™ Type M 512MB-1GB Progressive JPEG format is not supported. See Paper type and size for each operation on page 14. ®...
Page 145: Fax
Memory Transmission Out of Paper Reception ‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice. ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice.
Page 146: Scanner
XP Professional x64 Edition. Maximum 1200 × 1200 dpi scanning when using the WIA Driver for Windows can be selected by using the Brother scanner utility) XP Professional x64 Edition drivers are available for download from http://solutions.brother.com. Note ® Mac OS...
Page 147: Printer
Does not include the time it takes to feed the paper. When you set the Borderless feature to On. See Paper type and size for each operation on page 14. XP Professional x64 Edition drivers are available for download from http://solutions.brother.com. Interfaces LAN cable Wireless LAN Your machine has a full-speed USB 2.0 interface.
Page 148: Computer Requirements
Computer requirements...
Page 149: Consumable Items
Consumable items The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Black - Approximately 500 pages at 5% coverageYellow, Cyan and Cartridge Magenta - Approximately 400 pages at 5% coverage Replacement <Black>...
Page 150: Network (Lan)
• Wireless LAN is not available for Mac OS • BRAdmin Light is available for Mac OS please visit the Brother Solutions Center (http://solutions.brother.com). • Network Scanning and Remote Setup are available for Mac You can connect your machine to a network for Network Printing, Network Scanning and PC Fax Send and PC Fax Receive ®...
Page 151: Glossary
Glossary This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. ADF (automatic document feeder) The document can be placed in the ADF and scanned one page at a time automatically.
Page 152 A TAD (telephone answering device) or telephone that is connected to your machine. F/T Ring Time The length of time that the Brother machine rings (when the Receive Mode setting is Fax/Tel) to notify you to pick up a voice call that it answered.
Page 153 Overseas Mode Makes temporary changes to the fax tones to accommodate noise and static on overseas phone lines. Pause Allows you to place a 3.5 second delay in the dialing sequence stored on Speed- Dial numbers. Press Redial/Pause as many times as needed for longer pauses. PhotoCapture Center™...
Page 154 Telephone Answer Code (For Fax/Tel mode only) When the machine answers a voice call, it pseudo/double-rings. You can pick up at an extension phone by pressing this code (# 5 1). Temporary settings You can choose certain options for each fax transmission and copy without changing the default settings.
Page 155: Index
Index Access codes, storing and dialing ...52 ADF (automatic document feeder) ... 11 ADF cover ...99 Answering machine (TAD) ...43 connecting ...44 ® ® Apple Macintosh See Software User's Guide on the CD-ROM..Automatic fax receive ...37 Fax Detect ...39 Broadcasting ...32 setting up Groups for ...50 Canceling...
Page 156 Fax Receive Code ...41 Remote Access Code ...57 Telephone Answer Code ...41 Fax Detect ...39 Fax Forwarding changing remotely ... 59 programming a number ...53 Fax Preview ...54 Fax Storage ...53 printing from memory ...40 turning on ...53 Fax, from PC See Software User's Guide on the CD-ROM.
Page 157 Multi-line connections (PBX) ...45 Network Printing See Network User's Guide on the CD-ROM..Scanning See Software User's Guide on the CD-ROM..Paper ... 13 Size ...23 size of document ...11 Type ...22 ® PaperPort See Software User's Guide and PaperPort User’s Guide on the CD-ROM.
Page 158 Remote Retrieval ...57 access code ... 57 commands ...59 getting your faxes ...60 Remote Setup See Software User's Guide on the CD-ROM..Reports ...61 Fax Journal ...62 Journal Period ...61 Help List ...62 how to print ...62 Network Configuration ...62 Quick-Dial List ...62 Transmission Verification ...
Page 159 Visit us on the World Wide Web http://www.brother.com This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries. UK/IRE/GEN...

Brother MFC-820CW User Manual

1 General Information

2 Loading Documents and Paper

3 General Setup

4 Security Features

5 Sending a Fax

6 Receiving a Fax

7 Phone Services and External Devices

8 Quick-Dial Numbers and Dialling Options

9 Advanced Fax Operation (Monochrome Only)

10 Printing Reports

11 Polling

Section III Copy

12 Making Copies

Section IV Photocapture Center

13 Walk-Up Photocapture Center

Section V Software

14 Software and Network Features

A Safety and Legal

B Troubleshooting and Routine Maintenance

C Menu and Features

Specifications

Glossary

Index

Quick Links

Related Manuals for Brother MFC-820CW

Summary of Contents for Brother MFC-820CW

Table of Contents