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Brother IntelliFAX 1270E Owner's Manual

Brother intellifax 1270e: users manual.
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OWNER'S MANUAL
OWNER'S MANUAL
FAX-1270e

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Table of Contents

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   Summary of Contents for Brother IntelliFAX 1270E

  • Page 1 OWNER'S MANUAL OWNER'S MANUAL FAX-1270e...
  • Page 2 * The serial number is on the rear of the unit. Retain this OWNER’S MANUAL with your sales receipt as a permanent record of your purchase, in the event of a theft, fire or warranty service. ©1996-2002 Brother Industries, Ltd.
  • Page 3: Brother Numbers

    In USA: The Brother fax-back system number has been preprogrammed on One Touch key 1 . Frequently Asked Questions (FAQs) You can find more information about Brother products on the World Wide Web. From product specification sheets to Frequently Asked Questions (FAQs), it is all there.
  • Page 4: Ordering Accessories And Supplies

    . For the best quality results use only genuine Brother accessories, available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover or American Express credit card, you can order accessories...
  • Page 5: Compilation And Publication Notice

    The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.
  • Page 6 BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE This warranty gives you certain rights and you may also have other rights that may vary from state to state. This warranty is given only to the first end- use purchaser of the accompanying product (referred to in this warranty as “this...
  • Page 7 MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother’s obligations to you. It replaces...
  • Page 8 Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. This warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly. Neither Brother nor anyone else involved in the development, production, or delivery of...
  • Page 9: Table Of Contents

    Roll Over Phone Lines... 2-6 Two-Line Phone System... 2-6 Converting Telephone Wall Outlets ... 2-6 Installing Brother Machine, External Two-Line TAD and Two-Line Telephone... 2-7 Multi-Line Connections (PBX) ... 2-7 If You Are Installing the Fax Machine to Work with a PBX: ...
  • Page 10 Connecting an External Telephone Answering Device (TAD) ... 2-9 Sequence ... 2-9 Connections... 2-10 Outgoing Message (OGM) on an External TAD ... 2-10 Connecting an External Telephone... 2-10 On-Screen Programming... 3-1 User-Friendly Programming... 3-1 Menu Selection Table... 3-1 Alternating Displays ... 3-1 Navigation Keys ...
  • Page 11 Setting Paper Size... 5-5 Advanced Receiving Operations... 5-6 Operation from External or Extension Telephone... 5-6 For FAX/TEL Mode Only ... 5-6 Changing Remote Codes... 5-6 To Change Remote Codes ... 5-6 Printing a Fax in Memory... 5-7 Polling... 5-7 Setting Up Polling Receive ... 5-7 Setting Up Sequential Polling Receive...
  • Page 12 Custom Features ... 8-1 Distinctive Ring... 8-1 What Does Your Telephone Company’s “Distinctive Ring” Do?... 8-1 What Does Brother’s “Distinctive Ring” Do? ... 8-1 Do You Have Voice Mail?... 8-2 Before You Choose the Ring Pattern to Register ... 8-2 Very Important... 8-3 Registering the Distinctive Ring Pattern...
  • Page 13 Remote Retrieval... 9-3 Using Remote Retrieval Access Code... 9-3 Remote Commands ... 9-4 Retrieving Fax Messages... 9-5 Changing Fax Forwarding Number... 9-5 Making Copies... 10-1 Copy Operations... 10-1 Using the Fax Machine as a Copier ... 10-1 Making a Single Copy ... 10-1 Multiple Copies ...
  • Page 14 Cleaning the Scanner ... 13-9 Cleaning the Print Head... 13-10 Packing and Shipping the Machine ... 13-11 Specifications ... S-1 Glossary... G-1 Index ...I-1 Remote Retrieval Access Card... R-1...
  • Page 15: Introduction

    Introduction Using This Manual Thank you for purchasing a Brother fax machine. This fax machine has been designed to be simple to use, with LCD screen prompts to guide you through functions. However, you can use your fax machine to its fullest potential by taking a few minutes to read this manual.
  • Page 16: Fax-1270e Control Panel Overview

    FAX-1270e Control Panel Overview Liquid Crystal Display (LCD) Displays messages to help you set up and operate your fax machine. Shift This key is used to access the "7" through "12" One Touch numbers. One Touch Dial Keys These six keys give you instant access to twelve previously stored phone numbers.
  • Page 17: Navigation Keys

    FAX Keys Receive Mode Use to select how the fax machine will handle incoming calls. Resolution Sets the resolution when you send a fax or make a copy. Quick-Scan/Reports Lets you take advantage of memory transmission. Also, accesses the Reports menu so you can select a report to print: Help List, Auto Dial, Fax Activity, Transmission, Telephone Index List, User Settings...
  • Page 18: About Fax Machines

    Voice Mail will keep your fax machine from receiving faxes. If you set Voice Mail and the Brother machine to answer at the same number of rings, there is no way of knowing which one will answer first. It is important to remember that neither Voice Mail nor the fax machine can pass the call back to the other after the call has been answered.
  • Page 19: Error Correction Mode (ecm)

    After programming your Station ID, please fill out the TEST SHEET included with your fax machine, and then fax it to Brother’s Automated Fax Response System as your first transmission. This will verify that your fax machine is properly installed. To get a response, you must have set up your Station ID.
  • Page 20: Location And Connections

    Location and Connections Caution Never install telephone wiring during a lightning storm. We recommend that this product be used with a surge protection device to protect the product against lightning storms. Never install a telephone jack in a wet location unless the jack is specifically designed for a wet location.
  • Page 21: Packing List

    Curled Cord One Touch Name Labels If an item is missing, call Brother Customer Service at Note 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal). See Ordering Accessories and Supplies on page ii for the correct item numbers.
  • Page 22: Assembly

    Assembly Attach the Document Support Attach the document support. Attach the Paper Wire Extension Attach the paper wire extension. Attach the Paper Support Attach the paper support. 2 - 3 L O C A T I O N A N D C O N N E C T I O N S Paper Wire Extension Paper Support...
  • Page 23: Load The Paper

    Load the Paper The paper tray can hold up to 200 sheets of 20-lb paper. Open the paper tray cover. Place up to 200 sheets of paper in the tray. Do not allow level of paper to pass the paper guide.
  • Page 24: Connections

    Connections Connecting the Machine Connect the handset, power cord and telephone line. Connect the handset. Connect the curled handset cord to the bottom of the handset and to the left side of the machine. Connect the power cord. Connect the telephone line. Connect one end of the telephone line cord to the jack labeled LINE on the left side of the machine.
  • Page 25: Special Line Considerations

    RJ14 outlet. It separates the wires into two separate RJ11 jacks (Line 1, Line 2) and a third RJ14 jack (Lines 1 and 2). If your Brother machine is on Line 1, plug the machine into L1 of the triplex adapter. If your machine is on Line 2, plug it into L2 of the triplex adapter.
  • Page 26: Installing Brother Machine, External Two-line Tad And Two-line Telephone

    TAD. The most common connection is to put the Brother machine on Line 2, which is our assumption in the following steps. The back of the two-line TAD must have two telephone jacks: one labeled L1 or L1/L2, and the other labeled L2.
  • Page 27: If You Are Installing The Fax Machine To Work With A Pbx

    If You Are Installing the Fax Machine to Work with a PBX: It is not guaranteed that the unit will operate correctly under all circumstances with a PBX. Any cases of difficulty should be reported first to the company that handles your PBX.
  • Page 28: Connecting An External Telephone Answering Device (tad)

    Connecting an External Telephone Answering Device (TAD) Sequence You might choose to connect an additional answering system. When you have an external TAD on the same telephone line as the fax machine, the TAD answers all calls. The fax machine “listens” for fax calling (CNG) tones. If it hears them, the fax machine takes over the call and receives the fax.
  • Page 29: Connections

    Connections The external TAD must be plugged into the left of the fax machine, into the jack labeled EXT. Your fax machine cannot work properly if you plug the TAD into a wall jack. Plug the telephone line cord from the wall jack into the left side of the fax machine, in the jack labeled LINE.
  • Page 30: On-screen Programming

    On-Screen Programming User-Friendly Programming We have designed your fax machine with on-screen programming using navigation keys. User-friendly programming helps you take full advantage of all the menu selections your fax machine has to offer. Since your programming is done on the LCD, we created step-by-step on-screen prompts to help you program your fax machine.
  • Page 31: Navigation Keys

    Navigation Keys You can access the menu mode by pressing Menu/Set. When you enter the Menu, the LCD scrolls: Then press 1 for Initial Setup Menu—OR— Press 2 for Setup Receive Menu—OR— Press 3 for Setup Send Menu Press 0 for TEL SERVICE —...
  • Page 32 To access the menu, press Main Menu Menu Selections 1. INITIAL SETUP 1. DATE/TIME 2. STATION ID 3. BEEPER 4. VOLUME AMPLIFY 5. TONE/PULSE 6. LOCAL LANGUAGE (For Canada Only) 3 - 3 O N - S C R E E N P R O G R A M M I N G Menu/Set.
  • Page 33 To access the menu, press Main Menu Menu Selections 2. SETUP RECEIVE 1. RING DELAY 2. F/T RING TIME 3. EASY RECEIVE 4. REMOTE CODE 5. REDUCTION 6. PAPER 7. POLLING RX Menu/Set. to accept Stop to Exit Options The Number of rings before the fax machine answers in FAX/TEL, FAX ONLY or TAD...
  • Page 34 To access the menu, press Main Menu Menu Selections 3. SETUP SEND 1. COVERPG SETUP 2. COVERPAGE 3. CONTRAST 4. RESOLUTION 5. OVERSEAS MODE 6. CALL RESERVE 7. DELAYED 8. POLLED TX 3 - 5 O N - S C R E E N P R O G R A M M I N G Menu/Set.
  • Page 35 To access the menu, press Main Menu Menu Selections 4. CANCEL JOB 5. INTERRUPT 6. SET 1. ONE-TOUCH AUTO DIAL DIAL 2. SPEED-DIAL 3. SETUP GROUPS 7. SETUP REPORTS 1. TRANSMISSION 2. ACT.INTERVAL Menu/Set. to accept Stop to Exit Options —...
  • Page 36 To access the menu, press Main Menu Menu Selections 8. REMOTE 1. FAX FWD/ FAX OPT PAGING 2. FAX STORAGE 3. REMOTE ACCESS 4. PRINT FAX 0. TEL SERVICE 1. DISTINCTIVE 2. CALLER ID (For USA Only) 3 - 7 O N - S C R E E N P R O G R A M M I N G Menu/Set.
  • Page 37: Initial Setup

    Initial Setup Getting Started After you have assembled your machine using the Brother Quick Setup Guide, continue the initial setup by programming the rest of the initial settings. Setting Date and Time Your fax machine displays the date and time, and prints it on every fax you send.
  • Page 38: Details For Entering Text

    Use the dial pad to enter your name (up to 20 characters), and then press Menu/Set. (You can use the chart below to help you enter letters.) Press Stop/Exit. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or electronic device to send any message via a telephone fax machine unless such messages clearly contain, in a margin at the top or bottom of each transmitted page, or on the first page...
  • Page 39: Making Corrections

    Making Corrections If you entered a letter incorrectly and want to change it, press after the last correct letter. Then press Stop/Exit; the letters above and to the right of the cursor are deleted. Re-enter the correct text and/or digits. You can also back up and type over incorrect letters.
  • Page 40: Choosing The Handset Volume (for Volume Amplify)

    Choosing the Handset Volume (For Volume Amplify) Before you begin to use the machine, you must decide if you need to set the handset volume to AMPLIFY:ON volume level complies with FCC standards. VOLUME AMPLIFY: OFF This default setting is appropriate if none of the users are hearing-impaired. During a conversation, users can press Volume or HIGH.
  • Page 41: Setting Volume Amplify

    Setting Volume Amplify Please carefully read Choosing the Handset Volume (For Volume Amplify), page 4-4 before you do the following steps: Press Menu/Set, 1, 4. Press to select VOL AMPLIFY:OFF? none of the users are hearing-impaired and go to Step 4—OR—If some or all of the users are hearing- impaired, select VOL AMPLIFY:ON? Press...
  • Page 42: Memory Storage

    Memory Storage In the event of a power failure, all settings in the RECEIVE SET AUTO DIAL COVERPAGE MSG may have to reset the date and time. Setting Tone/Pulse Dialing Mode Your fax machine comes set to accommodate Tone (multi-frequency) dialing service. If you have Pulse (rotary) dialing service, you need to change the dialing mode.
  • Page 43: Setup Receive

    Setup Receive Basic Receiving Operations Select Receive Mode MANUAL—You must answer all calls yourself. If you hear fax tones, press Fax Start to begin receiving the fax, then hang up. You can use this mode with Distinctive Ringing. (See Distinctive Ring, page 8-1.) ONLY—The fax machine automatically answers every call as a fax call.
  • Page 44: To Select Or Change Your Receive Mode

    Current Receive Mode To select or change your Receive Mode Press Receive Mode. The LCD shows your current selection. Continue to press Receive Mode until your new selection appears. After two seconds, the LCD returns to the date and time, along with your new Receive Mode setting.
  • Page 45: Setting Ring Delay

    Setting Ring Delay The Ring Delay setting determines the number of times the fax machine rings before it answers. If you have extension phones on the same line as the fax machine, keep the Ring Delay default setting of 4. (See Easy Receive, page 5-4, Operation from External or Extension Telephone, page 5-6 and For FAX/TEL Mode Only, page 5-6.) Press Menu/Set, 2, 1.
  • Page 46: Easy Receive

    Easy Receive When you use this feature, you don’t have to press Fax Start when you answer a fax call and hear calling beeps. Just hold the handset and wait a few seconds. When you RECEIVE on the LCD or when you hear “chirps” through the handset of an extension phone connected to another wall jack, just replace the handset and your machine does the rest.
  • Page 47: Recommended Reductions

    Recommended Reductions If your paper is letter size (8.5" × 11"), and the incoming fax is letter size, select 93% A4, select 87% legal size, select 75%. If your paper is legal size (8.5" × 14"), and the incoming fax is letter size, select 100% A4, select 100% legal size, select 93%.
  • Page 48: Advanced Receiving Operations

    Advanced Receiving Operations Operation from External or Extension Telephone If you answer a fax call on an extension phone or on an external phone in the EXT. jack, you can make your fax machine take over by using the Fax Receive Code. When you press the Fax Receive Code (See Easy Receive, page 5-4.) If the fax machine answers a voice call and double-rings for you to take over, use the...
  • Page 49: Printing A Fax In Memory

    Printing a Fax in Memory If you have Fax Storage ON for remote retrieval, you can still print a fax in the memory when you are at your machine: Press Menu/Set, 8, 4. Press Fax Start. Press Stop/Exit. (See Setting Fax Storage, page 9-2.) Polling Polling is the process of retrieving faxes from another fax machine.
  • Page 50: Setting Up Sequential Polling Receive

    Setting Up Sequential Polling Receive Your fax machine can request documents from several fax units in a single operation. Afterward, a Sequential Polling Report will be printed. Press Menu/Set, 2, 7. The LCD shows: Press to select Polling ON. Press Menu/Set. The LCD prompts you to enter the fax numbers to be polled.
  • Page 51: Setup Send

    Setup Send Before You Begin Before you begin sending faxes, make sure you read all the instructions and cautions for placing originals in the automatic document feeder. Automatic Document Feeder (ADF) Originals must be between 5.8 and 8.5 inches wide and between 5.9 and 23.7 inches long.
  • Page 52: Manual Transmission

    Manual Transmission Manual transmission lets you hear the dial tone, ringing and fax receiving tones before sending the fax. Place the original face down in the ADF. Pick up the handset and listen for a dial tone —OR—press Hook and listen for a dial tone. Enter the fax number you want to call.
  • Page 53: Quick-scan Fax Transmission

    Quick-Scan Fax Transmission You can scan a fax into the fax machine’s memory to be sent as soon as the scan is complete. This way, you don’t have to wait for the entire fax to be transmitted before you retrieve your original. If you get an OUT OF MEMORY press Stop/Exit to cancel the scan.
  • Page 54: Cover Page For Next Fax Only

    Cover Page for Next Fax Only Make sure the Station ID is set up (See Setting Station ID, page 4-1). This feature does not work without the Station ID. You can set the fax to send a cover page with a particular original. This cover page will include the number of pages in your original.
  • Page 55: Using A Printed Cover Page

    If you selected ON, you must select a comment. Press to view possible selections. (You can select your custom comment.) Press Menu/Set when the LCD shows your selection. The LCD shows: Press 1 if you want to select additional settings. The LCD returns to the Setup Send menu—OR—Press 2 to exit if you are finished choosing settings.
  • Page 56: Contrast

    Contrast If your original is very light or very dark, you might want to set the contrast accordingly. S.LIGHT to send a very light original. Use Place the original face down in the ADF. Press Menu/Set, 3, 3. Press to select AUTO, Press 2 if you are finished choosing settings, and go to Step 5—OR—Press 1 if you want to select additional settings.
  • Page 57: Call Reservation / Call Back Message

    Call Reservation / Call Back Message You can send a fax and let the other party know that you want to have a conversation after the fax transmission is complete. The receiving fax machine will ring as if it were receiving a telephone call and shows handset, your fax machine will ring.
  • Page 58: Delayed Fax

    Delayed FAX You can use this setting to send a fax up to 24 hours later. Place the original face down in the ADF. You can press Quick-Scan/Reports to use memory transmission—OR— Leave the original in the ADF to be scanned at the specified time. Press Menu/Set, 3, 7.
  • Page 59: Canceling A Scheduled Job

    Canceling a Scheduled Job You can cancel tasks you’ve scheduled, such as Delayed Fax or Polling Transmit. Press Menu/Set, 4. Any waiting jobs appear on the LCD. If there are no jobs waiting, the LCD shows NO JOB WAITING. If you have more than two jobs waiting, press cancel, and then press Menu/Set.
  • Page 60: Auto Dial Numbers And Dialing Options

    Press the One Touch key where you want to store a number. (USA Only) For your convenience, One Touch key 1 is pre-programmed for the Brother fax-back system. You can change this number if you wish. Enter a number (up to 20 digits), and then press Menu/Set.
  • Page 61: Storing Speed Dial Numbers

    Return to Step 2 to store another One Touch number—OR—Press Stop/Exit. When you dial an AUTO DIAL number the LCD shows the name you’ve stored, or if you haven’t stored a name, the number you’ve stored. If you must wait for another dial tone at any point in the dialing sequence, store a pause at that place in the number by pressing Redial/Pause.
  • Page 62: Changing One Touch And Speed Dial Numbers

    Changing One Touch and Speed Dial Numbers If you try to store a One Touch or Speed Dial number in a location where a number is already stored, the LCD shows the current name or number stored there, then prompts you to either 1.
  • Page 63: Dialing Options

    Dialing Options You can use your fax machine to make voice telephone calls by dialing manually or by using Search, One Touch or Speed Dial memory. You can use the handset to make and receive calls. When you dial an auto dial number, the LCD shows the name you’ve stored, or if you haven’t stored a name, the fax number you’ve stored.
  • Page 64: Speed Dialing

    Speed Dialing Pick up the handset—OR—Press Hook. When you hear a dial tone, press Search/Speed Dial, press #, and then press the two-digit Speed Dial number. If you pressed Hook to dial the call, pick up the handset when the other party answers. (The speaker works only one way;...
  • Page 65: Search

    Search You can search for names you have stored in One Touch and Speed Dial memories. Names are shown alphabetically or numerically. (See Storing One Touch Dial Numbers, page 7-1 and Storing Speed Dial Numbers, page 7-2.) Press Search/Speed Dial, and then enter the first letter of the name. Press to search alphabetically and When the LCD shows the name you want to call, pick up the handset for a voice call.
  • Page 66: Next-fax Reservation

    Next-Fax Reservation Even if your fax machine is receiving another fax, you can set your machine to send your fax next. This way, you don’t have to wait for it to finish sending or receiving the other fax. You can dial this fax call manually, or by using Redial, One Touch, Speed Dial, or Chain dialing.
  • Page 67: Pause

    Pause Press Redial/Pause to insert a pause between numbers. Each key press adds a 3.5 second delay. Hold Press Hold/Caller ID to put a call on Hold. You can put down the handset without disconnecting the call. Pick up the fax machine handset to release the call from Hold. Picking up an extension handset will not release the call from Hold.
  • Page 68: Telephone Services

    Note What Does Brother’s “Distinctive Ring” Do? The Brother machine has a Distinctive Ring feature that allows you to use your fax machine to take full advantage of the telephone company’s Distinctive Ring service. You can dedicate the new phone number on your line to receive only faxes.
  • Page 69: Do You Have Voice Mail

    You can register only one Distinctive Ring pattern with the fax machine. Some ring patterns cannot be registered. Please refer to some popular ring pattern examples that will be provided from the telephone company in the USA and Canada that are shown in the Brother compatibility table below. Ring Pattern...
  • Page 70: Very Important

    Very Important If you have Voice Mail or a TAD (Telephone Answering Device) and want to keep one of your phone numbers dedicated only to fax calls, you must leave the fax machine in MANUAL mode at all times while using the Distinctive Ring feature. Here’s why: Manual mode will never pick up a call by itself, since it is «Neutral ».
  • Page 71: Printing The Caller Id Log

    Printing the Caller ID Log Press Hold/Caller ID. To print the Caller ID Log, press Fax Start. Viewing the Caller ID Log Press Hold/Caller ID. After two seconds, press through the Caller ID Log. When you want to see detailed information for a displayed ID (phone number and date and time call was received) press Menu/Set.
  • Page 72: Registering A Caller Id Number

    This feature may not be available in certain areas of the USA and Canada. If your dialing plan does not follow the standard 1 + area code + 7-digit number dialing system for calling outside your area code, you may experience problems returning calls automatically from the Caller ID Log.
  • Page 73: Call Waiting Caller Id

    Call Waiting Caller ID The Call Waiting/Caller ID feature lets you use the Call Waiting/Caller ID service offered by many local telephone companies. This feature displays the telephone number (or name, if available) of Call Waiting callers on your fax machine’s LCD. To answer a Call Waiting signal while you’re talking on the phone, ask the other party if you can put them on Hold to catch the other call.
  • Page 74: Remote Fax Options

    Remote Fax Options Fax Forwarding/Paging You cannot use Paging and Fax Forwarding at the same time. You cannot use Paging and Fax Forwarding when Fax Storage is set to OFF. Programming a Fax Forwarding Number When Fax Forwarding is set to ON, your machine stores the received fax in memory.
  • Page 75: Setting Fax Storage

    If your pager requires a PIN, enter the PIN, press #, press Redial/Pause, enter your machine telephone number followed by # #, and then press Menu/Set. For example, 1 2 3 4 5 # Redial/Pause 1 8 0 0 5 2 1 2 8 4 6 # #. —OR—...
  • Page 76: Changing The Remote Retrieval Access Code

    Changing the Remote Retrieval Access Code Enter your Remote Access Code when the machine picks up your call, so you can access features remotely. The access code is preset to 1 5 9 change this. (See Operation from External or Extension Telephone Press Menu/Set, 8, 3.
  • Page 77: Remote Commands

    Remote Commands Follow the commands below to access features remotely. When you call the machine and enter your Remote Retrieval Access Code (1 5 9 will signal you with two short beeps to enter a remote command. Remote Commands Changing Fax Forwarding /Paging setting 1 OFF 2 Fax Forwarding...
  • Page 78: Retrieving Fax Messages

    Retrieving Fax Messages Dial your fax number. When you hear the beep, immediately enter your Remote Retrieval Access Code (1 5 9 As soon as you hear two short beeps, use the dial pad to press 9 6 2. Using the dial pad, enter the number of the remote fax machine where you want your fax messages forwarded (up to 20 digits) followed by # #.
  • Page 79: Making Copies

    Making Copies Copy Operations To make a single copy that is not reduced, enlarged or sorted, you have to press only the Copy key. The default resolution for a single copy is Super Fine. Set the resolution to PHOTO for photographs. Using the Fax Machine as a Copier You can use the fax machine as a copy machine, making up to 99 copies at a time.
  • Page 80: Multiple Copies

    Multiple Copies You can make multiple copies using your fax machine, and you can choose whether the copies will be STACKED (all copies of page 1, then all copies of page 2, etc.) or SORTED (collated). The default resolution for multiple copies is Fine. Place the original face down in the ADF.
  • Page 81: Printing Reports

    Printing Reports Fax Settings and Activity Two reports require initial setup in the Menu table: Transmission Verification Report and Fax Activity Report Interval. For initial setup: Press Menu/Set, 7, 1. —OR— Press Menu/Set, 7, 2. Customizing the Transmission Verification Report You can use the Transmission Report as proof that you sent a fax.
  • Page 82: Using The Quick-scan/reports Key

    Using the Quick-Scan/Reports Key When you want to print a report, remove all paper from the ADF. Note Press Quick-Scan/Reports, press press Menu/Set. Seven reports are available: Don’t forget to set up the Fax Activity Report and Transmission Verification Note Report as explained on page 11-1.
  • Page 83: Important Information

    If you experience trouble with this fax machine, please contact a Brother authorized service center for information on obtaining service or repair. The telephone company may ask that you disconnect this equipment from the line until the problem has been corrected or until you are sure that the equipment is not malfunctioning.
  • Page 84: Industry Canada Compliance Statement (for Canada Only)

    Connect the fax equipment on a separate circuit. Consult with the dealer or an experienced radio/TV technician for help. Important Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s authority to operate the equipment. 12 - 2 I M P O R T A N T I N F O R M A T I O N ®...
  • Page 85: Important Safety Instructions

    This equipment may not be used on coin service lines provided by the telephone company or connected to party lines. Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages.
  • Page 86 Refer all servicing to a Brother Authorized Service Center. A list of Brother Authorized Service Centers has been included for your convenience, or you may contact Brother Customer Service for your nearest Brother Authorized Service Center.
  • Page 87: Troubleshooting And Routine Maintenance

    Routine Maintenance Troubleshooting If you can’t resolve a difficulty with your fax machine using the manual, see page i for Brother Numbers to call for assistance. The fax machine has a mechanical problem. Contact Brother Customer Service at In USA:...
  • Page 88: Error Messages

    The list below explains the most common error messages. You can correct most problems by yourself. If you need additional assistance, call the Brother fax-back system. ERROR MESSAGE 13 - 2...
  • Page 89 (See Clearing Jams, page 13-4.) Try cleaning the white roller and the glass strip under the roller. (We recommend that you unplug the AC power cord first.) If you still get a scanner error, call Brother Customer Service. —OR— —OR—...
  • Page 90: Clearing Jams

    Clearing Jams The originals were not inserted or fed properly, or were too long. Open the front cover. Lift the two release levers to release the white roller. Pull the document toward the front of the machine. Lock the levers back in place. Close the cover and press Stop/Exit.
  • Page 91: Replacing The Print Cartridge

    Replacing the Print Cartridge WARNING Be careful not to cut yourself on the sharp edges of the metal part shown in the illustration. Push the OPEN button to open the top cover. Remove the stopper from the printing cartridge. White shaft Blue shaft Turn the black spool on the right clockwise to tighten the ribbon.
  • Page 92: If You Are Having Difficulty With Your Fax Machine

    Top and Bottom of Sentences Cut Off If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, call Brother Customer Service at 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal).
  • Page 93: Phone Line Or Connections

    Phone Line or Connections Fax Machine Does Not Answer When Called Make sure the fax machine is in the correct receiving mode for your setup (either FAX ONLY fax machine to hear it answer. If there is still no answer, check the telephone line cord connection.
  • Page 94: Handling Incoming Calls

    For Example : Your Brother machine handles the Caller ID and Call Waiting/Caller ID subscriber services. However, if you subscribe to only Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the fax data.
  • Page 95: Routine Maintenance

    Routine Maintenance Cleaning the Scanner Before cleaning, unplug the power cord for safety. Clean the white roller and the glass strip under the roller with isopropyl alcohol on a lint-free cloth. You’ll need to lift the two release levers to release the white roller; be sure to lock them in place when you’re through.
  • Page 96: Cleaning The Print Head

    Cleaning the Print Head Before cleaning, unplug the power cord for safety. To clean the fax machine print head, wipe the metal and plastic part with a lint-free cloth that is dry or lightly moistened with isopropyl alcohol. WARNING Be careful not to cut yourself on the sharp edges of the metal part shown in the illustration.
  • Page 97: Packing And Shipping The Machine

    Remove the paper wire extension, document support, paper support, telephone line cord, print cartridge and handset, and pack them. If you are returning the fax machine to Brother as part of the Brother Exchange Note Service, pack only the fax machine. Keep all separate parts to use with your “Exchange”...
  • Page 98: Specifications

    Specifications Type Compatibility Coding System Modem Speed Original Input Width Scanning/Printing Width Automatic Document Feeder (ADF) Paper Tray Printer Type Gray Scale Display Polling Types Contrast Control Resolution Memory Capacity Transmission Speed One Touch Dial Speed Dial Groups Automatic Redial Speaker Type Auto Answer Communication Source...
  • Page 99: Glossary

    Delayed Fax Sends your fax at a later time that day. Distinctive Ring A service purchased from the Telephone Company that provides another phone number on an existing phone line. The Brother fax machine uses the new number to simulate a dedicated fax line.
  • Page 100 Fine mode Resolution is 196 gray scale The shades of gray available for copying and faxing photographs. Group number A combination of One Touch and/or Speed Dial numbers that are stored in Group on a One Touch key for Broadcasting. Interrupt Temporarily puts a waiting job on hold while you perform another operation.
  • Page 101 Remote Activation allows you to transfer a fax call, answered at an extension phone, to the fax machine. Resolution The number of vertical and horizontal lines per inch. See: Standard, Super Fine and Photo. Speed Dial A preprogrammed number for easy dialing. You must press the Search/Speed Dial key, press #, and then the two digit code to start the dialing process.
  • Page 102: Index

    Assembly...2-3 Alternating Displays ...3-1 Answering Machine (TAD) ...2-9 Automatic Transmission ...6-2 Beeper Volume ...4-5 Broadcasting ...7-6 Brother Numbers ... i Call Back Message ...6-7 CALL PICKUP...8-3 Call Reservation...6-7 Call Waiting Caller ID...8-6 Caller ID (Printing Log) ...8-4 Caller ID (Viewing Log) ...8-4 Canceling Fax Forwarding...9-4...
  • Page 103 Frequently Asked Questions (FAQs) ... i Gray Scale...S-1 Groups (for Broadcasting) ...7-3 Handset Volume ... 4-4, 4-5 Help ...1-1 Hold ... 1-2, 7-8 http//www.brother.com... i Inserting Spaces ...4-2 International Calls...6-6 Interrupting Fax Jobs ...6-9 Interval (Activity Report) ...11-1 LCD (Liquid Crystal Display) ...3-1 Maintenance (Routine) ...13-9...
  • Page 104 Safety Instructions ...12-3 Scanner (Cleaning) ...13-9 Search ...7-6 Sequential Polling Receive ...5-8 Special characters ...4-3 Speed Dial (Changing) ...7-3 Speed Dial (Storing) ...7-2 Speed Dialing...7-5 Standard (Resolution) ...6-6 Station ID...4-1 Storing Telephone Numbers ...7-1 Super Fine (Resolution) ...6-6 TAD ...2-9 Telephone Answering Code ...5-6 Telephone Numbers...7-1 Tone ...4-6...
  • Page 105: Remote Retrieval Access Card

    Remote Retrieval Access Card If you plan to receive fax messages while away from your machine, carrying the Remote Retrieval Access Card printed below will serve as a convenient reminder of the retrieval procedures. Simply cut out the card and fold it to fit your wallet or organizer. Keeping it handy will help you derive the full benefit of your machine’s forwarding, paging and remote retrieval features.
  • Page 106 Fold Fold R - 2...
  • Page 107 EQUIPMENT ATTACHMENT LIMITATIONS (For Canada Only) NOTICE The industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
  • Page 108 Brother International Corporation (Canada) Ltd. Dollard-des-Ormeaux, QC, CANADA H9B 3H6 Visit us on the World Wide Web These machines are made for use in the USA or CANADA only. We can not recommend using them Telecommunications Regulations of that country and the power requirements of your fax machine may not be compatible with the power available in foreign countries.

This manual is also suitable for:

Fax-1270e

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