ADTRAN TA 544 User Manual page 7

Customer Service, Product Support Information, and Training
ADTRAN will replace or repair this product within 5 years from the date of
shipment if the product does not meet its published specification, or if it fails while
in service.
A return material authorization (RMA) is required prior to returning equipment to
ADTRAN. For service, RMA requests, training, or more information, see the toll-
free contact numbers given below.
Presales Inquiries and Applications Support
Please contact your local distributor, ADTRAN Applications Engineering, or
ADTRAN Sales:
Applications Engineering
Sales
If any of the phone numbers listed on these two pages are not accessible, dial (256) 963-8000 and
ask the operator to connect you directly to the department you wish to reach.
Post-Sale Support
Please contact your local distributor first. If your local distributor cannot help,
please contact ADTRAN Technical Support and have the unit serial number
available.
Technical Support
The Custom Extended Services (ACES) program offers multiple types and levels
of service plans which allow you to choose the kind of assistance you need. For
questions, call the ACES Help Desk.
ACES Help Desk
Repair and Return
If ADTRAN Technical Support determines that a repair is needed, Technical
Support will coordinate with the Custom and Product Service (CAPS) department
to issue an RMA number. For information regarding equipment currently in house
© 2001, ADTRAN, Inc.
TA 544 User Manual/61200704L1-1A
(800) 615-1176
(800) 827-0807
(888) 4ADTRAN
(888) 874-2237
Page 7 of 68
TA 544 User Manual