Troubleshoot Authentication Problems; Authentication Errors - IBM E Server i Series Manual

Remote console through dial-up fails to connect to local console
While you are connecting a remote console to a server, you may encounter remote
console connection problems. These are solutions to a problem that occurs when a
remote console modem fails to establish a connection with a local console:
v If your PC modem is listed as a Standard Modem option in the Modems folder,
v If you have an original equipment manufacturer (OEM) modem, your OEM
For more information, see Modem initialization and configuration.
Local console name mismatch when remote console connects to
the local console
It is important that the user at both ends check the Local Console column in the
Operations Console window. What TCP/IP uses for a name is retrieved and placed
there. When the remote console is then configured, make sure the name of the
local console is the same. It is possible to have two different system names on the
same PC. The name used for Operations Console is taken from the DNS entry in
the TCP/IP service.

Troubleshoot authentication problems

When setting up your initial connection you may encounter authentication
problems. Authentication problems can include:

Authentication errors

While you are connecting a local console to a server, you may encounter local
console connection problems. These are solutions to errors that occur when
Operations Console cannot complete a connection between a server and a local
console (PC). The errors consist of software configuration problems or
unrecognizable service tool user IDs:
v Verify that you are entering a valid service tools user ID and password during
v
You may also receive an error message regarding a secure connection. See Error
message: The connection to the system is not a secure connection.
configure it with a different manufacturer and model.
modem may not be configured correctly. If that is the case, try to configure it
using some similar modem setups.
Authentication errors
Solutions for when your PC cannot complete a connection between the local
console and the server.
Internal authentication errors when connecting Windows 98/Me remote
consoles to Windows 2000
Solutions for internal authentication errors.
Authentication errors with Windows NT Service Pack 6
Solutions for authentication errors on Windows NT.
the configuration wizard.
If you are using Windows NT:
– Verify that you have installed the latest Windows NT Service Pack (Service
Pack 6 minimum).
– Verify that you have installed (or reinstalled) the Windows NT Service Pack
after Installing Remote Access Service.
Chapter 6. Troubleshoot Operations Console connections
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