Troubleshooting - Sage Barista Express BES875 Instruction Book

Troubleshooting

PROBLEM
Machine does not heat up.
STEAM/HOT WATER
light flashes when the
machine is turned on.
Water does not flow
from the group head.
No hot water.
Espresso only drips
from the portafilter
spouts or not at all.
POSSIBLE CAUSE
• STEAM/HOT WATER
dial is not in the STANDBY
position.
• Machine has not reached
operating temperature.
• Water tank is empty.
• Water tank is not fully
inserted and locked into
position.
• Machine needs to be
descaled.
• Coffee is ground too finely
and/or too much coffee in
filter basket and/or over
tamping and/or filter basket
is blocked.
• Coffee is ground too finely.
• Too much coffee in the filter
basket.
• Coffee tamped too firmly.
• Water tank is empty.
• Water tank is not fully
inserted and locked into
position.
• The filter basket may
be blocked.
• Machine needs to be
descaled.
WHAT TO DO
• Turn the STEAM/HOT WATER dial to the
STANDBY position. Machine will commence
heating.
• Allow time for the machine to reach operating
temperature. The POWER button light will stop
flashing and all button lights on the control
panel will illuminate when ready.
• Fill tank.
• Push water tank down completely to lock into
place.
• Refer to 'Descaling', page 23.
• See below, 'Espresso only drips from the
portafilter spouts or not at all'.
• Use slightly coarser grind. Refer to 'Setting
the Grind Size', page 11 and 'Over Extraction',
page 15.
• Lower dose of coffee. Refer to 'Setting the Grind
Amount', page 11 and 'Over Extraction', page 15.
• Tamp between 15–20kg of pressure.
• Fill tank.
• Push water tank down completely to lock into
place.
• Use the pin on the end of the provided cleaning
tool to unblock the hole(s). If the hole(s) remain
blocked, dissolve a cleaning tablet in hot water
and soak filter basket and portafilter in solution
for approx. 20 minutes. Rinse thoroughly.
• Refer to 'Descaling', page 23.
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