Sage Barista Express BES875 Instruction Book page 33

PROBLEM
Machine is on but
ceases to operate.
No ground coffee
coming from grinder.
FILTER SIZE LED's
are flashing.
Too much/too little
ground coffee is
being delivered to
the filter basket.
Too much/too little
espresso is being
delivered to the cup.
Grinder is making
a loud noise.
POSSIBLE CAUSE
• The silicone seal surrounding
the shower screen needs to
be replaced to ensure the
portafiler is properly secured
into the group head.
• The safety thermal-cut out
may have activated due
to the pump or grinder
overheating.
• No coffee beans in hopper.
• Blocked grinder chamber
or chute.
• Water/moisture
in grinder chamber
and chute.
• Bean hopper is not
attached correctly.
• Grind amount settings
are incorrect for particular
grind size.
• Grind amount and/or
grind size settings and/
or shot volumes require
adjustment.
• Blockage or foreign object
in grinder.
WHAT TO DO
• Refer to 'Using the Allen Key', page 27.
• Press the POWER button to switch the
machine off and unplug from the power
outlet. Allow to cool for about 30–60
minutes.
• If problem persists please contact
Sage Customer Service or go to
®
sageappliances.com
• Filler hopper with fresh coffee beans.
• Clean and clear grinder chamber and chute.
Refer to ' A dvanced Cleaning for the Conical
Burr Grinder', page 25.
• Clean and clear grinder chamber and
chute. Refer to 'Advanced Cleaning for the
Conical Burr Grinder', page 25. Ensure
burrs are thoroughly dry before
re-assembling. It is possible to use a hair
dryer to blow air into the grinder chamber.
• Remove hopper, check for debris and then
re-lock hopper into position.
• Use the GRIND AMOUNT dial to increase
or decrease the grind amount. Refer to
'Setting the Grind Amount', page 11 and
'Extraction Guide', page 21.
• Try the following, one at a time:
• Reset the machine to its original default
settings. Refer to 'Resetting Default
Volumes', page 14.
• Re-program the shot volumes. Refer to
'Re-Programming Shot Volume', page 13.
• Adjust the grind amount and/or grind size
settings. Refer to 'Setting the Grind Size',
page 11, 'Setting the Grind Amount', page
11 and 'Extraction Guide', page 21.
• Remove hopper, check for debris or
blockage. If necessary, clean and clear
grinder chamber and chute. Refer to
'Cleaning the Conical Burr Grinder',
page 25.
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