Bay Tek Games Prize Hub Modular Service Manual page 52

SPINDLE HUB TROUBLESHOOTING GUIDE
Problem
Screen stays locked on
"Dispensing Spindle"
Prize Hub is attempting
spindle drop but something is
disrupting the process.
Prize Dispense Failure on
screen.
Prize does not drop after Prize
Hub tries to drop it.
Prize will go to "Unavailable"
Entire row of prizes show
"Prize Unavailable"
Location is actually
empty of prizes.
Prize dispensing
malfunction.
Prize Unavailable
Prize jam.
on screen
Stock Quantity is
set too low.
Entire Unit Not
Recognized by
Main Hub
No communication
from a Spindle Unit
to Main Hub Unit.
Troubleshooting Chart
Probable Cause
The spindle will turn for 35
seconds while showing this
message.
If this shows longer, a spindle
is retrying or faulty control
board.
Prize did not dispense when
Prize Hub expect it.
Entire Unit Not Recognized
by Main Hub
No communication from a
Capsule Unit to Main Hub
Unit.
Spindles will hold 3 to 17 items depending on thickness of the prize.
Once all the prizes are won, it will show that prize unavailable.
A spindle will turn off after 35 seconds - if the prize is not seen by
prize chute sensors, then it will show that prize unavailable, not
subtract tickets from guest and have him chose a different prize.
The spindle will turn for 35 seconds - if the prize does not fall from
spindle, or gets stuck in the prize chute, it will not seen by prize
chute sensors. It will show that prize unavailable, not subtract tick-
ets from guest and have him chose a different prize.
Refer to "Prize does not Drop." section
The number of prizes on the spindles should reflect the actual num-
ber of prizes hanging on each spindle. The game will then only dis-
pense that amount, then go to prize unavailable.
If pivot motor test fails on power on.
Refer to "Entire Unit not Recognized by Main Hub" in
troubleshooting section.
Refer to "Entire Unit not Recognized by Main Hub" in
troubleshooting section.
52
Remedy
Refer to "Prize does not Drop"
troubleshooting section.
Check cables from spindle to Control Board
Replace if needed. (AACB1803)
Refer to "Prize Unavailable on screen"
troubleshooting section.
Refer to "Prize Unavailable on screen"
troubleshooting section.
Refer to "Entire Unit not Recognized by Main
Hub" in troubleshooting section.
Refer to "Entire Unit not Recognized by Main
Hub" in troubleshooting section.