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TROUBLESHOOTING
Problem
The entire water flowing
symbol is always lit.
The unit enter the ice
making process, but no
water flows in the unit
and the entire water
flowing symbol is always
lit.
Water pump works, but
no water flows out from
the water dividing pipe
Water circulation pump
does not operate
The transparency of the
ice cube is not very good Water quality is bad.
Ice cube shape is
irregular
Possible Cause
No water in the unit.
Floating ball of the water level
detecting switch is blocked,
cannot be raised up.
Water flows out from the side
of the water tank.
Water flows out from the
drainpipe of the water tank.
No water in water charging
tank, issue with water supply
or the silicone pipe of water
tank is not in the correct
position.
The small holes on the water
dividing pipe are blocked.
An obstruction in the water
tank is blocking the pump
blade.
Water is low quality, or the
water tank is very dirty.
The small holes on the water
dividing pipe are some
blocked.
Solution
The main water pressure is too
low, or the water supply hose is
blocked. Check them and
increase the water pressure
and/or clean the supply hose.
Clean the water tank and the
water level detecting switch.
Place the unit on a level surface,
not on a slope.
Pull out the pipe and reinstall to
the right-side slot of the water
tank correctly.
The main water pressure is too
low, or the water supply hose is
blocked. Check them and
increase the water pressure
and/or clean the supply hose.
The silicone pipe of the water
tank should be clamped in the
slot of the water tank side.
Clean the water dividing pipe，
make sure all nine holes are
unclogged.
Clean the water tank and the
water pump.
Use the water filter or water
purifier to soften or filter the
water.
Clean the water tank and
replace with fresh water.
Clean the water dividing pipe，
make sure all nine holes are
unclogged.
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