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Maintenance
Repair Information
When calling VEGA Americas for repair, have the following information available:
•
Product model that you are returning for repair.
•
Description of the problem.
•
VEGA Americas Customer Order (C.O.) Number.
•
Purchase Order Number for the repair service.
•
Shipping address.
•
Billing address.
•
Date needed.
•
Method of shipment.
•
Tax information.
Return the Source Holder for Repair
The steps below outline the process necessary to return your source holder to
VEGA for repair.
1.
Call VEGA Nuclear Products Repair at 1-513-272-0131, Monday through
Friday, 8:00 A.M. to 5:00 P.M. EST (Eastern Standard Time).
2.
VEGA assigns the job (repair) a material return authorization (MRA) number.
You must contact VEGA Americas and receive a material return
!
authorization number (MRA) prior to returning any source holder to
VEGA Americas. VEGA Americas reserves the right to refuse any
NOTE
shipment that does not have a MRA number assignment.
3.
Indicate the MRA on the repair service purchase order.
4.
Clearly mark the shipping package with the MRA number.
5.
Send the confirming purchase order and the source holder to:
VEGA Corporation Attention: Repair Department
4241 Allendorf Drive
Cincinnati, Ohio 45209-1599 USA
36
39089-US-210509
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