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Installation Guide
Step 5 : At a minimum, select a Case Reason, Brand, and Severity from the available drop-down menus,
and provide a brief explanation of the issue in the Summary field; these fields are required.
Step 6 : In addition, type the Part Number and Serial Number into the appropriate fields, and select the
Product Category and Product Sub-Category that match your Product Name / Model Number.
Step 7 : Click the Submit button:
Tip: For instructions on filling out the remaining fields, refer to the Enterprise
Support Center User Guide, available through a the link on the Enterprise
Support Center page:
1. Installation
1.3 Before You Begin
6
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