Help From Etc Technical Services; Identifying The Software Version - ETC Foundation Rigging Controller Product Information Manual

Help From ETC Technical Services

If you are having difficulties, your most convenient resources are the references given in
this guide and the Foundation help system. If these resources are insufficient, contact ETC
Technical Services directly at one of the offices identified below. Emergency service is
available from all ETC offices outside of normal business hours.
When calling for support, please try to have the following information handy:
• Product model
• Software version (see
• Other components in your system (number of hoists, external E-Stop stations, etc.)
A m e r i c a s
Electronic Theatre Controls Inc.
Technical Services Department
3031 Pleasant View Road
Middleton, WI 53562
800-775-4382 (USA, toll-free)
+1-608 831-4116
service@etcconnect.com
A s i a
Electronic Theatre Controls Asia, Ltd.
Technical Services Department
Room 1801, 18/F
Tower 1, Phase 1 Enterprise Square
9 Sheung Yuet Road
Kowloon Bay, Kowloon, Hong Kong
+852 2799 1220
service@etcasia.com
Please email comments about this manual to:
Iden ti fyin g th e S o f t w a r e V e r s i o n
To identify the version of your Foundation control software, press the power button located
in the top left corner of the rotating panel. The software version is displayed in the lower left
corner of the LCD screen during the startup and system test, then again in the dialog box
as the system runs its diagnostics.
The software version can also be found after login in the main menu.
Step 1:
Step 2:
The Station tab defaults to open. In this tab you will find the software version number.
Introduction

Identifying the Software Version

Push the menu button (ETC logo) found in the lower left corner of the LCD
screen.
Choose SETTINGS from the pop up menu.
below)
U n i t e d K i n g d o m
Electronic Theatre Controls Ltd.
Technical Services Department
26-28 Victoria Industrial Estate
Victoria Road,
London W3 6UU England
+44 (0)20 8896 1000
service@etceurope.com
G e r m a n y
Electronic Theatre Controls GmbH
Technical Services Department
Ohmstrasse 3
83607 Holzkirchen, Germany
+49 (80 24) 47 00-0
techserv-hoki@etcconnect.com
TechComm@etcconnect.com
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