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Troubleshooting
1. The scale doesn't turn on.
• The scale may need to be charged. Plug it in
and charge for 3 hours.
2. Nothing happens when I press the unit button.
• The scale may need to be reset. Use a safety
pin or paper clip to press the "Reset" button
on the underside of the scale.
3. Information flashes on the screen and then
disappears.
• The battery is low and may need to be
charged.
4. The smart scale doesn't connect with the
VeSync app.
• Make sure your phone's operating system is
running on iOS™ 9.0+ or Android™ 4.3+.
• Close and relaunch the VeSync app. Make
sure you're using the latest version.
• Turn on Bluetooth on your phone (for
Android users, make sure your Location is
turned on as well).
• Make sure your scale and phone are within
30 ft / 10 m of each other.
• Make sure the scale is not currently
connected to any other phone or app.
• Try turning off any VPN apps.
• The scale may need to be reset. Use a safety
pin or paper clip to press the "Reset" button
on the underside of the scale.
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