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Chapter 8: Service Information
To return a part to Hewlett-Packard for service
1 Follow the procedures in the "Solving Problems" chapter on
page 117 to make sure that the problem is caused by a hardware
failure, not by configuration or cabling problems.
2 In the U.S., call 1-800-403-0801. Outside the U.S., call your
nearest HP sales office. Ask them for the address of the nearest
HP service center.
3 Package the part and send it to the HP service center.
Keep any parts which you know are working. For example, if only the
target interface module is broken, keep the emulation module and
cables.
4 When the part has been replaced, it will be sent back to you.
The unit returned to you will have the same serial number as the unit
you sent to HP.
The HP service center can also troubleshoot the hardware and replace
the failed part. To do this, send your entire measurement system to the
service center, including the logic analysis system, target interface
module, and cables.
In some parts of the world, on-site repair service is available. Ask an HP
sales or service representative for details.
To get replacement parts
The repair strategy for the emulation probe/module is board
replacement. However, the following tables list some mechanical parts
that may be replaced if they are damaged or lost. Contact your nearest
Hewlett-Packard Sales Office for further information.
Exchange assemblies are available when a repairable assembly is
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