Warranty; Warranty Period; Repairs; Warranty Repairs - Optical Systems Design OSD2254P Series Operator's Manual

4 WARRANTY

Thank you for purchasing equipment designed, manufactured and serviced by Optical Systems Design
(OSD). OSD warrants that at the time of shipment, its products are free from defects in material and
workmanship and conforms to specifications. Our Warranty conditions are outlined below:
4.1

WARRANTY PERIOD

For warranty period, please contact your local OSD distributor.
4.2

REPAIRS

Optical Systems Design reserves the right to repair or replace faulty modules/units. Please obtain a
"Return Material Authorisation" (RMA) form and number before returning goods.
Goods must be returned in adequate packing material to Optical Systems Design, Warriewood or its
nominated authorised representative, for all repairs.
4.2.1

WARRANTY REPAIRS

Return shipments to OSD shall be at customer's expense and freight back to the customer will be at
OSD expense.
4.2.2

OUT-OF-WARRANTY REPAIRS

OSD reserves the right to repair or replace any faulty goods. Freight costs and insurance for both
journeys are met by the user. All equipment repaired by OSD will have a 3-Month Warranty from the
date of dispatch.
4.2.3

SITE REPAIRS

By agreement site repairs may be undertaken for which out of pocket, hotel and travel expenses will be
charged.
4.2.4

EXCLUSIONS

This warranty does not apply to defects caused by unauthorized modifications, misuse, abuse or
transport damage to the equipment. All modifications to OSD's standard product will need written
authorization and will be charged at normal repair rates. All modifications are to be carried out by OSD
Technicians. Warranty is void if unauthorized removal and/or tampering with serial number and/or
repair labels is evident.
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OPTICAL SYSTEMS DESIGN
OSD2254P OPERATOR MANUAL
DOC ID: 10115206