Frequently Asked Questions; How Do I Turn The Pos Device On Or Off?; How Do I Charge A Portable Pos Device?; What Do I Do In The Case Of A Reversal Message? - VeriFone V240m User Manual

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FREQUENTLY ASKED QUESTIONS

1. WHAT DO I DO WHEN I HAVE TO REPLACE

A FAULTY POS DEVICE?

If a POS device stops working, call the SBSA Call Centre to have it swapped out. A

replacement POS device will be delivered to your store, and the faulty POS device will

be collected. Ensure that you batch the faulty POS device before handing it over to the

collection personnel. If you cannot do so, contact SBSA Merchant Solutions on 086 100

1200 (option 3) to log a call so your transactions can be captured manually. Have all your

merchant copies ready.

To turn the POS device on, hold down the green circular button (O) for 15 seconds. To

turn the POS device off, hold down the red cross button (X) for 15 seconds.

Ensure that you always keep your device powered on to ensure the POS device

obtains the relevant software and parameter updates, including updates to the hot

card file which generally take place after business hours. Keeping the POS device

powered also ensures that the transactions processed during the day are sent to the

bank for processing and settlement

Plug the two-pin charger into a power socket

Push the charging pin into the micro USB charging port on the left side

of the POS device behind the rubber protector

Press the green button to print a reversal slip. This means the transaction has not gone

through and will be reversed. Start a new transaction from the beginning.

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