Speed Of Transactions; Reducing Requests For Copy; Manual Transactions - VeriFone V240m User Manual

Ensure that you raise any reliability issues with Standard Bank.
When performing a magnetic strip card transaction, ensure that the customer signs
the merchant receipt copy. This receipt must be kept as proof of purchase to refute any
chargebacks from the cardholder. All merchants must retain receipts for at least six months
in the event of chargebacks.

SPEED OF TRANSACTIONS

Speed of transactions may vary and depend on the following:
Type of telecommunication infrastructure (i.e. GPRS, landline etc.)
POS device integration (whether the till generates the amount directly or you must
manually enter the amount on the POS device)
An end-to-end transaction should take no more than 30 seconds to perform (including PIN
entry where applicable) and less than 10 seconds when using a GPRS POS device.

REDUCING REQUESTS FOR COPY

Customers should be able to recognise transactions undertaken at your outlet on their
bank statements. Make sure your trading name is accurate and legible on your transaction
receipts, but that it doesn't interfere with the transaction details.

MANUAL TRANSACTIONS

Note: when a card is swiped, the customer and card details are automatically recorded.
A manual transaction or 'manual card entry' transaction is when you manually enter the card
information into the POS device using the supervisor PIN (instead of swiping or inserting the card
into the POS device). If you process these transactions, ensure that you take an imprint of the
card using the provided Standard Bank Merchant Solutions manual imprinter booklet found in
the POS device welcome box. It's important to always update and/or renew the supervisor PIN for
security reasons. Remember to only share the supervisor PIN with trusted and/or senior staff.
If you must complete a manual transaction, make sure to do the following:
Pay special attention to the security features on the card
Always phone for authorisation
Make a clear and legible imprint of the card using the provided Standard Bank Merchant
Solutions manual imprinter booklet and write all the required information on the manual
voucher slip
Only Standard Bank issued imprint booklets may be used to imprint cards; tally rolls or any
other documentation may not be used for imprinting
Write the non-embossed four-digit number underneath the imprinted number on the slip;
these numbers must be the same
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