Related Manuals for VeriFone V240m+
Summary of Contents for VeriFone V240m+
- Page 1 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 V240m+ External User Manual Verifone (U.K.) Ltd. 3 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF IMPORTANT NOTICE...
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Page 2: Revision History
In no event shall Verifone be liable for any indirect, special, incidental, or consequential damages including damages for loss of business, profits, or the like, even if Verifone or its representatives have been advised of the possibility of such damages. - Page 3 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 14/08/2019 Updated to include * Account Verification * CNP Telephone Order * Purchase * Refund * Signature Transaction 03/09/19 Added in updates as per requests from helpdesk 21/07/2020 Added in detail on how to set up GPRS 15/09/2020 Added in detail on communications fallback Updated Sim Card details.
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Page 4: Table Of Contents
Contents REVISION HISTORY .............................. 2 CONTENTS ................................4 1 INTRODUCTION ..............................6 2 GET TO KNOW THE V240m+DEVICE ......................... 7 2.1 OVERVIEW ..............................7 2.2 TERMINAL FRONT ............................8 2.3 TERMINAL BACK ............................9 2.4 TERMINAL BASE STATION ........................10 2.5 FULL FEATURED TERMINAL BASE STATION .................... - Page 5 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 5.4 SALE CTLS ..............................48 6.1 REFUND ..............................51 6.2 CUSTOMER NOT PRESENT – SALE MAIL ORDER..................54 6.3 CUSTOMER NOT PRESENT – REFUND MAIL ORDER ................. 60 6.4 CUSTOMER NOT PRESENT –...
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Page 6: Introduction
1 INTRODUCTION This guide is the primary source of the information for setting up, installing and screen messages that will be seen during transaction processing the Verifone V240m+payment device, when used in conjunction with the PAYWare Ocius Gateway. V240m+ User Manual... -
Page 7: Get To Know The V240M+Device
2 GET TO KNOW THE V240m+DEVICE 2.1 OVERVIEW The V240m+is a consumer-facing handheld device. The product’s design is equally appealing as a handheld terminal for PIN entry and robust enough to look and function appropriately in a fixed mount setting. -
Page 8: Terminal Front
Public | V240m+ External User Manual | Version 1.5 | September 15 2020 2.2 TERMINAL FRONT The V240m+includes the following features: - • Capacitive touch LCD display and CTLS tap area • Smart card reader • Magnetic card reader • Integrated thermal printer •... -
Page 9: Terminal Back
Public | V240m+ External User Manual | Version 1.5 | September 15 2020 2.3 TERMINAL BACK After removing the rear cover and battery, the underside of the V240m+device shows the following: A Micro SD slot • Dual MSAM slots to support stored-value card programs or other merchant card requirements •... -
Page 10: Terminal Base Station
Public | V240m+ External User Manual | Version 1.5 | September 15 2020 2.4 TERMINAL BASE STATION The V240m+Base provides a stable mounting platform for the V240m+terminal. The Charging Base supports charging only with no communication functionality. The Charging Base accommodates and supplies power to the V240m+portable terminals. -
Page 11: Full Featured Terminal Base Station
Public | V240m+ External User Manual | Version 1.5 | September 15 2020 2.5 FULL FEATURED TERMINAL BASE STATION In addition to charging the terminal the full-featured base also provides the following cable configurations: - • Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure) •... -
Page 12: General Use
Public | V240m+ External User Manual | Version 1.5 | September 15 2020 3 GENERAL USE 3.1 REPLACING PAPER ROLL Use the following steps to load a roll of 57mm x 40mm thermal printer paper into the compartment. 1) Unlock the paper compartment by pulling up the latch and swinging the door downwards. -
Page 13: Full Featured Base Connections
2020 3.2 FULL FEATURED BASE CONNECTIONS To connect the terminal to other devices via Ethernet, RS-232 use the V240m+full feature base. The full-featured Base provides a standard RJ-45 LAN socket, RS-232 port, a mini-USB port. The V240m+terminal must be docked on the base to utilize cable connectivity. -
Page 14: Understanding The Keypad
Public | V240m+ External User Manual | Version 1.5 | September 15 2020 3.3 UNDERSTANDING THE KEYPAD This section will explain which buttons will allow the operator to key in particular Characters characters. 1 Q Z . q z 2 A B C a b c 3 D E F d e f 4 G H I g h i 5 J K L j k l... -
Page 15: Environmental Factors
• Relative humidity: 5% to 90% (RH non-condensing) Subjecting the V240m+to extreme environmental conditions will result in tamper events. Any temperatures above 100 ºC (± 5 degrees) or below -37 ºC (± 5 degrees) will result in a tamper condition. Additionally, should the battery voltage drift outside of the range of 2.2 VDC to 3.3 VDC, the unit will tamper as well. -
Page 16: How To Insert A Card
Public | V240m+ External User Manual | Version 1.5 | September 15 2020 3.6 HOW TO INSERT A CARD To conduct a smart card transaction: - 1) Position the smart card with the gold contacts facing upward. 2) Insert the card into the smart card reader slot in a smooth, continuous motion until it seats firmly. -
Page 17: How To Process A Contactless Card
Public | V240m+ External User Manual | Version 1.5 | September 15 2020 3.8 HOW TO PROCESS A CONTACTLESS CARD To perform a contactless smart card transaction: - 1) Gently tap the card onto or hold the card (within 4 cm) against the surface of the display where the contactless logo appears. -
Page 18: How To Connect Your Device
Public | V240m+ External User Manual | Version 1.5 | September 15 2020 4 HOW TO CONNECT YOUR DEVICE Please note that most option numbers do not have numbers assigned, however, the menu options will respond to the numbers in the guide. To navigate up and down the menus, the * and # keys respectively should be used. - Page 19 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information Enter the Supervisor’s password. Press “2” to go to the “Communication” menu. In “Communication Panel” menu, slide the finger on the screen upward to view the remaining options. Select “Configuration”...
- Page 20 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information In the “Configuration” menu, select “Network Interface” option. In the “Network Interface” menu, select “WiFi” option. In the “WiFi” Menu, select “WiFi Scan”. You will see that the device is now searching for the WiFi networks.
- Page 21 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information Selecting your desired WiFi network. In this example, the “VFI_GUEST” is selected. Enter “Add” to continue. In the “Password Wizard”, press “Pre-Shared-Key (PSK)” to provide the password.
- Page 22 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information Press “Save” to save the WiFi’s configuration. Press “OK” to confirm. Click “Yes” to apply the settings on the interface. Either Tap the top bar (WiFi) or press “X” button to exit “WiFi”...
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Page 23: Hidden Wi-Fi Networks
Public | V240m+ External User Manual | Version 1.5 | September 15 2020 4.1.2 Hidden Wi-Fi Networks Step Instruction Screen Information Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to enter the Main menu. - Page 24 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information In “Communication Panel” menu, slide the finger on the screen upward to view the remaining options. Select “Configuration” option. It should go to the “Configuration”...
- Page 25 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information Tap “New” to manual setup the hidden WiFi network. Tap “SSID” to go to SSID menu. Enter “SSID” name. As an example, “VFI_GUEST” is entered. Then press “OK” to confirm.
- Page 26 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information Under the SSID, you should see “VFI_GUEST”. Tap “Authentication” to set up the WiFi’s credential. In the “Authentication” menu, select the Authentication’s protocol accordingly. In this example, “WPA-PSK” is selected.
- Page 27 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information In “Pre-Shared-Key (PSK) menu, enter the WiFi’s credential. Tap “OK” to confirm and return to the previous menu. As shown under the “Pre-Shared-Key (PSK)” option, there are a number of Asterisk(s) shown below.
- Page 28 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information Click “Yes” to apply the settings on the interface. You will see that the device is updating the network interface. Press “OK” to confirm. Either Tap the top bar (WiFi) or press “X”...
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Page 29: Bluetooth
Public | V240m+ External User Manual | Version 1.5 | September 15 2020 4.2 Bluetooth Step Instruction Screen Information Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to enter the Main menu. - Page 30 In the “Configuration” menu, select “Network Interface” option. In the “Network Interface” menu, select “Bluetooth” option. Pair with Base – Either: 1. Dock the v240m+with the base, wait a few seconds then select Pair with Docked Base V240m+ User Manual...
- Page 31 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 1. Press the button on the front of the base and select Search Tap “OK” to continue. Once the device has completed the scan, select your target device for paring. Tap “Yes”...
- Page 32 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 You should see on the screen that device is pairing. Tap “OK” to acknowledge that the device has completed paring successfully. To activate the Bluetooth connection if not done automatically go to the configuration screen again and select configure devices Select the base unit you’d like to activate...
- Page 33 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Select to activate Activation will show as succeeded, press ok. Now go back to the main network interface page and select BT Lan IPv4 or IPv6 Select to enable, select yes V240m+ User Manual...
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Page 34: Gprs
The below section will cover how to set up GPRS on your device. Prior to following these steps ensure there is a valid SIM card in your device. These instructions will provide the details for the Verifone default SIM cards. Step... - Page 35 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information Press “3” to go to the “Supervisor” menu. Enter the Supervisor’s password. Press “2” to go to the “Communication” menu. V240m+ User Manual...
- Page 36 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information In “Communication Panel” menu, slide the finger on the screen upward to view the remaining options. Select “Configuration” option. It should go to the “Configuration” menu.
- Page 37 Step Instruction Screen Information In the network interface menu select “Mobile Data” option. In mobile data select “Mobile settings” In the mobile settings you will see the following screen Set the APN Verifone Telenor Sims - verifone.inc.cxn V240m+ User Manual...
- Page 38 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information Set the autostart to yes if you need it to always be on Set PPP username Verifone Telenor Sims - Blank Set PPP Password Verifone Telenor Sims - Blank Press save V240m+ User Manual...
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Page 39: Communications Fallback
Bluetooth communication types. For example, if your WiFi connection is a primary connection and is lost, the next connection method available that has been setup (say GPRS) should be used to keep communications to Verifone gateway alive. Regarding the recovery of lost communications, if your primary communication was set as WiFi and had been lost previous but came back available, then the terminal would look to re-connect to the primary communication method available. -
Page 40: Transaction Processing
Public | V240m+ External User Manual | Version 1.5 | September 15 2020 5 TRANSACTION PROCESSING This section will cover the on-screen messages that you will see on the terminal. Please note messaging will be dependent on the settings enabled on the account and level of integration performed by your POS provider. - Page 41 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information Enter “Password” and press “Enter” to continue. The device is now connecting the server. Either press “Green Bar” at the bottom of the screen”...
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Page 42: Sale Icc
Public | V240m+ External User Manual | Version 1.5 | September 15 2020 5.2 SALE ICC Step Instruction Screen Information To initiate the Sale payment, just enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction. Option to add the gratuity, Press “Green”... - Page 43 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information On this screen, the user can choose the card payment method, i.e. Tap for contactless, Swipe for MSR or Insert for ICC transaction. In this example, we have chosen ICC transaction. After the card has been inserted, the device will prompt for the PIN.
- Page 44 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information The terminal will display the printing message. Once complete the terminal will return to the main menu V240m+ User Manual...
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Page 45: Sale Swipe
Public | V240m+ External User Manual | Version 1.5 | September 15 2020 5.3 SALE SWIPE Step Instruction Screen Information To initiate the Sale payment, just enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction. Option to add the gratuity, Press “Green”... - Page 46 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 On this screen, the user can choose the card payment method, i.e. Tap for contactless, Swipe for MSR or Insert for ICC transaction. In this example, we are showing a swipe transaction.
- Page 47 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter”...
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Page 48: Sale Ctls
Public | V240m+ External User Manual | Version 1.5 | September 15 2020 5.4 SALE CTLS Step Instruction Screen Information To initiate the Sale payment, just enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction. Option to add the gratuity, Press “Green”... - Page 49 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 On this screen, the user can choose the card payment method, i.e. Tap for contactless, Swipe for MSR or Insert for ICC transaction. In this example, we are showing a CTLS transaction.
- Page 50 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 When complete the terminal will return to the main menu. V240m+ User Manual...
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Page 51: Refund
6.1 REFUND Step Instruction Screen Information Tap the “Verifone” logo to access the Main menu. Press “2” to select “Refund”. To initiate the refund transaction, just enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction. - Page 52 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 On this screen, the user can choose the card payment method, i.e. Tap for contactless, Swipe or Insert. This example will follow Chip and PIN route. After the card has been inserted, the device will print the merchant receipt with signature prompt.
- Page 53 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle”...
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Page 54: Customer Not Present - Sale Mail Order
6.2 CUSTOMER NOT PRESENT – SALE MAIL ORDER Step Instruction Screen Information Tap the “Verifone” logo to access the Main menu. Tap “Grey Bar” at the bottom of the screen” to view more options below. Press “4” for “Card Not Present” option. - Page 55 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Sale Mail Order” was selected. To initiate the Sale payment, just enter the required amount. After amount entered, press the “Green”...
- Page 56 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Enter “Expiry Date” and press “Enter” to continue. Enter “CSC” and press “Enter” to continue. Enter “Address Number” and press “Enter” to continue. Enter “Postcode” and press “Enter” to continue. V240m+ User Manual...
- Page 57 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information The device is showing transaction’s processing status. The device is showing transaction’s authorising message. The device is showing transaction’s authorising message. V240m+ User Manual...
- Page 58 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information Press the “Green” button or “Green Circle” button to proceed or “Red” button or “Red Cross” button to cancel the transaction. The device is now connecting the server. After the transaction have been approved, the terminal will display a confirmation message as shown.
- Page 59 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 After the card has been inserted, the device will print the merchant receipt with signature prompt. The device is showing the transactions processing status. Once complete the terminal will return to the main menu V240m+ User Manual...
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Page 60: Customer Not Present - Refund Mail Order
6.3 CUSTOMER NOT PRESENT – REFUND MAIL ORDER Step Instruction Screen Information Tap the “Verifone” logo to access the Main menu. Tap “Grey Bar” at the bottom of the screen” to view more options below. Press “4” for “Card Not Present” option. - Page 61 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Refund Mail Order” was selected. To initiate the Sale payment, just enter the required amount. After amount entered, press the “Green”...
- Page 62 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Enter “Expiry Date” and press “Enter” to continue. The device is now connecting the server. The device is showing transaction’s authorising message. V240m+ User Manual...
- Page 63 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 The device is now connecting the server. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle”...
- Page 64 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Once complete the terminal will return to the main menu V240m+ User Manual...
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Page 65: Customer Not Present - Sale Telephone Order
6.4 CUSTOMER NOT PRESENT – SALE TELEPHONE ORDER Step Instruction Screen Information Tap the “Verifone” logo to access the Main menu. Tap “Grey Bar” at the bottom of the screen” to view more options below. Press “4” for “Card Not Present” option. - Page 66 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Sale Telephone Order” was selected. To initiate the Sale payment, just enter the required amount. After amount entered, press the “Green”...
- Page 67 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Enter “Expiry Date” and press “Enter” to continue. Enter “CSC” and press “Enter” to continue. Enter “Address Number” and press “Enter” to continue. Enter “Postcode” and press “Enter” to continue. V240m+ User Manual...
- Page 68 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information The device is showing transaction’s processing status. The device is showing transaction’s authorising message. The device is showing transaction’s authorising message. V240m+ User Manual...
- Page 69 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Press the “Green” button or “Green Circle” button to proceed or “Red” button or “Red Cross” button to cancel the transaction. The device is now connecting the server. After the transaction have been approved, the terminal will display a confirmation message as shown.
- Page 70 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 After the card has been inserted, the device will print the merchant receipt with signature prompt. The device is showing the transactions processing status. When complete the terminal will return to the main menu. V240m+ User Manual...
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Page 71: Customer Not Present - Refund Telephone Order
6.5 CUSTOMER NOT PRESENT – REFUND TELEPHONE ORDER Step Instruction Screen Information Tap the “Verifone” logo to access the Main menu. Tap “Grey Bar” at the bottom of the screen” to view more options below. Press “4” for “Card Not Present” option. V240m+ User Manual... - Page 72 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Step Instruction Screen Information In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Refund Telephone Order” was selected. To initiate the refund, enter the required amount.
- Page 73 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Enter “Expiry Date” and press “Enter” to continue. The device is now connecting the server. The device is showing transaction’s authorising message. V240m+ User Manual...
- Page 74 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 The device is now connecting the server. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle”...
- Page 75 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 When complete the terminal will return to the main menu. V240m+ User Manual...
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Page 76: Account Verification
Public | V240m+ External User Manual | Version 1.5 | September 15 2020 6.6 ACCOUNT VERIFICATION Step Instruction Screen Information Access the main menu via the * key, you should see the option of account verification if enabled. Terminal will prompt for the user to insert, swipe or tap the card. - Page 77 Public | V240m+ External User Manual | Version 1.5 | September 15 2020 Account verification should be authorised and will show an auth code on screen A merchant receipt will be printed with a space for signature You will be prompted to validate the signature The customer receipt will then be printed and the terminal will return back to the idle screen V240m+ User Manual...
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Page 78: Frequently Asked Questions
2020 7 FREQUENTLY ASKED QUESTIONS This chapter lists typical problems that may occur while operating a V240m+device and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your merchant helpdesk for assistance N.B. -
Page 79: Contact Details
Public | V240m+ External User Manual | Version 1.5 | September 15 2020 8 CONTACT DETAILS VERIFONE U.K Ltd. 3 Roundwood Avenue Stockley Park Uxbridge UB11 1AF MERCHANT HELPDESK T: 0333 323 6677 Ocius.helpdesk@verifone.com Monday – Saturday – 08:00 – 20:00 Sunday –...