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VeriFone V400c User Manual
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VeriFone V400c User Manual

Stand alone terminal
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Engage
Stand Alone Terminal
User Guide
V240m
supporting duel comms
V400c
supporting ethernet connectivity

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Summary of Contents for VeriFone V400c

  • Page 1 Engage Stand Alone Terminal User Guide V240m supporting duel comms V400c supporting ethernet connectivity...
  • Page 2 Click the home button Void Transaction to return to this page Connecting to GPRS These slides cover functionality for Duplicate Transaction Contactless Sale the V240m and V400C with additional information on personal configuration Gratuity Chip Payment Cashback Swipe Payment Check In / Top Up...
  • Page 3 Connecting to WIFI Page 1 10:00 10:00 10:00 SYSTEM PASSWORD Reports Enter password: IP Menu See DNS ReSync Trans ******* WPA Key TMS Enquiry Signal S Help Scan WIFI Net Settings Remove WIFI Cancel Select IP Menu Select Settings Enter system password Select Scan WIFI Net...
  • Page 4 Connecting to WIFI Page 2 WiFi Networks WiFi Networks Configure your terminal to multiple TESTWIFI1 75% TESTWIFI1 75% networks. You will then be TESTWIFI2 74% TESTWIFI2 74% SCANNING connected to the strongest or most WIFI TESTWIFI3 68% TESTWIFI3 68% NETWORKS secure WIFI when moving around.
  • Page 5 Connecting to WIFI - Extra Info Page 3 If the terminal cannot connect to the host check that you have selected Wi-Fi under Settings \ IP Menu \ Set Comms Type. 10:00 Also check router is up and running. Welcome If you have another router you can also connect to that router via the IP Menu in settings (note that the terminal has the ability to have multiple routers configured at the same time, so if one router fails the terminal can...

  • Page 6: Connecting To Gprs

    Connecting to GPRS GPRS Networks 10:00 10:00 Set Comms Type Set Comms Type METEROR-2G After you have selected Continue Reports GPRS is off Scan WiFi Net METEOR-AUTO DO YOU WANT ReSync Trans the terminal will restart. By WIFI is on TO TURN GPRS IP Config 3-2G...

  • Page 7: Gprs Troubleshooting

    GPRS Troubleshooting 10:00 GPRS Networks 10:00 10:00 Wpa Key METEROR-2G You can also click on the status bar Reports IP Menu Remove WiFi METEOR-AUTO presented with image below ReSync Trans Set GPRS NW 3-2G TMS Enquiry Signal S 3-AUTO Help DHCP On/Off AUTO-2G Settings...
  • Page 8 Dual Comms To get to the Dual Comms Set Comms Type Go to Settings in the main menu GPRS is off Select IP menu WIFI is on Select Comms Type When both are enabled, buttons will be green. WIFI is default connection, if WIFI fails the device can fall over to GPRS...

  • Page 9: Contactless Sale

    Contactless Sale Page 1 10:00 SALE 10:00 SALE Amount: Check InTopUp Welcome £10:00 Check Out Amount: Sale £10.00 Refund Please tap, insert, swipe or key the card? Void Cancel Enter the sale amount Or select Sale Tap card when prompted Enter the sale amount...
  • Page 10 Contactless Sale Page 2 TOTAL: £10:00 SALE VISA AUTH CODE: 11064 Card Number: 417666*******0019 Amount: £10:00 Engage device are P2PE card Payment will process details will be masked on both receipts...
  • Page 11 Chip Payment Page 1 SALE 10:00 10:00 SALE Amount: Check InTopUp Welcome £10:00 Check Out Amount: Sale £10.00 Please tap, insert, Refund swipe or key the card Void Cancel Enter the sale amount Or select Sale Enter the Sale amount Insert card into the terminal...
  • Page 12 Chip Payment Page 2 TOTAL: £10:00 SALE VISA AUTH CODE: 11064 Card Number: 417666*******0019 Amount: £10:00 Engage device are P2PE card details will be masked on both Customer enters PIN if prompted receipts...
  • Page 13 Swipe Payment TOTAL: £10:00 10:00 10:00 SALE SALE Check InTopUp Welcome Amount: Check Out £10:00 AUTH CODE: 11064 Amount: Sale £10.00 Refund Please tap, insert, Void swipe or key the card Cancel Swipe the card and wait for Engage device are P2PE card Enter sale amount Enter sale amount Or select Sale...
  • Page 14 Keyed and or Customer Not Present Page 1 10:00 SALE 10:00 SALE Check InTopUp SALE Amount: SALE Welcome £10:00 Check Out Amount: Please key in the card Sale Is the customer £10.00 number: present? Refund 444433332222111 Please tap, insert, swipe or key the card Void Cancel Cancel...
  • Page 15 Keyed and or Customer Not Present Page 2 TOTAL: £10:00 SALE SALE SALE AUTH CODE: 11064 Expiry date: Enter CVV: Enter Address: __/__ ADDRESS MATCH ONLY Cancel Cancel Cancel Cancel Above is a sample - other Devices are P2PE card Enter the customers address.
  • Page 16 Contactless Refund TOTAL: £10:00 REFUND 10:00 REFUND Amount: Check InTopUp £10:00 REFUND ACCEPTED Check Out Amount: Sale £10.00 Please tap, insert, Refund swipe or key the card? Void Cancel Engage device are P2PE so card details will be masked on both receipts Engage device are P2PE card Select Refund Enter refund amount...
  • Page 17 Chip Refund Page 1 REFUND 10:00 REFUND Amount: Check InTopUp £10:00 Check Out Amount: Sale £10.00 Please tap, insert, Refund swipe or key the card Void Cancel Select Refund Enter refund amount Place card in terminal...
  • Page 18 Chip Refund Page 2 TOTAL: £10:00 REFUND VISA REFUND ACCEPTED Card Number: 417666*******0019 Amount: £10:00 Engage device are P2PE card details will be masked on both Refund processing then remove receipts card...
  • Page 19 Swipe Refund TOTAL: £10:00 10:00 REFUND REFUND Check InTopUp Amount: Check Out £10:00 REFUND ACCEPTED Amount: Sale £10.00 Refund Please tap, insert, Void swipe or key the card Cancel Engage device are P2PE card Swipe customer card Select Refund Enter refund amount details will be masked on both receipts...
  • Page 20 Customer Not Present Refund Page 1 10:00 REFUND REFUND Check InTopUp SALE Check Out Amount: Please key in the card Sale number: £10.00 Is the customer 444433332222111 Refund present? Void Cancel Cancel Select refund Enter refund amount Enter customer card number Select no...
  • Page 21 Customer Not Present Refund Page 1 TOTAL: £10:00 SALE REFUND VISA REFUND ACCEPTED Expiry date: __/__ Card Number: 417666*******0019 Amount: £10:00 Cancel The refund will be processed and Engage device are P2PE card Enter expiry date of the card authorised details will be masked on both receipts...

  • Page 22: Void Transaction

    Void Transaction TRANSACTION CANCELED 10:00 VOID VOID VISA Check InTopUp Check Out Please enter the Are you sure you wish to void this sequence number: Card Number: Sale transaction: 417666*******0019 Amount: Refund £10:00 Void Cancel Cancel Enter sequence number from the Engage device are P2PE card Select OK if correct receipt –...
  • Page 23 Duplicate Transaction 10:00 DUPLICATE DUPLICATE Check InTopUp VISA Check Out Please enter the Card Number: sequence number: Sale 417666*******0019 Amount: Refund £10:00 Void Cancel Enter sequence number Engage device are P2PE card Scroll down and select Duplicate If you press OK without entering details will be masked on both a number it will duplicate the last receipts...
  • Page 24 The following slides outline configurable options. These are configured prior to go to customer site and cannot be configure by the customer...
  • Page 25 Gratuity GRATUITY AMOUNT Different options with this 10.0% - £1.00 gratuity selection 15.0% - £1.50 Customer selects a Enter % default of 10% Customer selects a Enter Amount default of 15% Customer manually enters their preferred percentage GRATUITY Instead of a percentage they can also enter an Would you like to add amount...
  • Page 26 Cash Back If your configured for cash back, when a card is chipped or swiped cash back CASH BACK will be offered. If the customer would like cash back Would the customer simply press OK and enter the cash like cash back? back amount needed, this will be Cancel added to the sum total.
  • Page 27 Check In / Top Up Page 1 10:00 PRE AUTH RECALL METHOD PRE AUTH PRE AUTH Amount: Check InTopUp VISA CREDIT RRN NO £10:00 Check Out USE CARD Amount: Card Number: Sale 417666*******0019 £10.00 Amount: Refund Please tap, insert, £10:00 swipe or key the card Void Cancel...
  • Page 28 Check In / Top Up Page 2 PRE AUTH Preauthorised total is AUTH CODE: 04BE87 £10.00 Do you wish to continue? Cancel When adding a Top Up this Auth code will then show screen will show...

  • Page 29: Check Out

    Check Out 10:00 COMPLETION RECALL METHOD COMPLETION Check InTopUp Amount: COMPLETION RRN NO £20:00 Check Out Preauthorised total is AUTH CODE: 04BE87 Amount: USE CARD £20.00 Sale Do you wish to £20.00 Refund continue? Please tap, insert, swipe or key the card Void Cancel Cancel...
  • Page 30 Payment with DCC rate SALE 1GBP=AUD 1.532000 Amount: incl. 3.5% Mark Up £10:00 PAY IN? If your configured for payment with DCC, when a card is chipped or swiped AUD 153.20 this screen will display during the Please tap, insert, swipe or key the card payment process.
  • Page 31 Contactless Receipt Would you like a receipt? For contactless, you have the option to configure your device to either Cancel always print a receipt or always ask if a receipt is to be printed...
  • Page 32 Free Text / Keyboard Enter WPA Key: Free Text COMPLETION Keyboard There is an additional text Room Number: field which can contain up The keyboard will need to be to 32 characters as per used at different stages for < example Room Number Cancel example when you use free...
  • Page 33 TMS Enquiry 10:00 ReSync Trans Help You terminal is automatically configured to Settings collect updates if there are any available. Restart TMS Enquiry If a situation arises where you need an immediate update, Customer Service Team will contact you and ask you to select the TMS Enquiry.

This manual is also suitable for:

V240m