Other Information; Data Security; Cardholder Privacy; Efficiency And Reliability - VeriFone V240m User Manual

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OTHER INFORMATION

DATA SECURITY

Cardholder privacy

Only the cardholder should enter his or her PIN (the cashier may not ask the cardholder for
his or her PIN).
When performing a PIN authorised transaction, ensure the cardholder's privacy:
Staff members should look away when a customer is entering his or her PIN
Other customers in the queue should leave enough room to allow for sufficient privacy
Ideally, PIN pads should have a privacy shield
Security cameras should not point at the PIN pad
CARD AND POS DEVICE VISIBILITY
POS devices should be visible at all times to ensure the following:
Decrease the risk of skimming
Increase cardholder confidence
If you cannot display your POS device due to space restrictions, you should ensure that it's
visible when a transaction is performed. This should always happen in front of the customer.
Restaurants should request mobile POS devices to facilitate this.

EFFICIENCY AND RELIABILITY

Card acceptance reliability
When a POS device appears not to be working, it's probably due to the following:
Telecommunications problems
Bank host problems
Loss of POS device bank key
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