Cannot Save Scanned Images To The Shared Folder - Epson DS-730 User Manual

Solving Problems
❏ Epson Scan 2
If the applications are not installed, install them again.
"Installing Your Applications" on page 203
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Job is not assigned to the scanner button.
Solutions
Check that the job is correctly assigned to the scanner button in Document Capture Pro (Windows) or
Document Capture (Mac OS).
If you are using any TWAIN-compliant programs, the correct scanner is not selected as the
source setting. (Windows)
Solutions
Make sure that you select the correct scanner from your programs list.

Cannot Save Scanned Images to the Shared Folder

Messages are Displayed on the Control Panel when Scanning to a Network
Folder
When error messages are displayed on the control panel, check the message itself or the following list to solve the
problems.
Messages
DNS error. Check DNS settings.
Authentication error. Check the
location, user name and password.
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Problems Starting Scanning
Solutions
Cannnot connect to the computer. Check the following.
❏ Make sure that the address in the contacts list on the scanner and the address
of the shared folder are the same.
❏ If the IP address of the computer is static and is set manually, change the
computer name in the network path to the IP address.
Example: \\EPSON02\SCAN to \\192.168.xxx.xxx\SCAN
❏ Make sure that the computer is turned on and does not sleep. If the computer
sleeps, you cannot save scanned images to the shared folder.
❏ Temporarily disable the computer's Firewall and security software. If this clears
the error, check the settings in the security software.
❏ If Public network is selected as the network place, you cannot save the
scanned images to the shared folder. Set the forward settings for each port.
❏ If you are using a laptop computer and the IP address is set as DHCP, the IP
address may change when reconnecting to the network. Obtain the IP address
again.
❏ Make sure the DNS setting is correct. Contact your network administrator
about the DNS settings.
❏ The computer name and the IP address may differ when the management
table of the DNS server is not updated. Contact your DNS server administrator.
Make sure the user name and the password are correct on the computer and the
contacts on the scanner. Also, make sure that the password has not expired.
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Cannot Save Scanned Images to the Shared Folder
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