Cannot Save A Scan To A Shared Folder Over A Network - Epson DS Series User Manual

• Make sure the Ethernet cable is securely connected to your product and to your router, switch, or hub.
Check to see if the LED for the port to which your product is connected is on or flashing. If the link LED
is off, try connecting your product to a different port on the router, switch, or hub or try changing the
Ethernet cable.
• If you see a message telling you the product is not available, there may be a communication error
between the product and computer. Restart the product.
• If there is an IP address conflict, the network connection may become unavailable. Check the IP
address for each device and assign unique IP addresses.
• Restart the computer.
Parent topic:
Related tasks
Starting a Scan Using the Product Control Panel
Starting a Scan from a Smartphone or Tablet
Starting a Scan Using the Epson Scan 2 Icon
Starting a Scan from a Scanning Program
Determining the Product's IP Address
Related topics
Scanning with Document Capture Pro or Document Capture

Cannot Save a Scan to a Shared Folder Over a Network

If you cannot save a scan to a shared folder when scanning over a network, or saving takes a very long
time, try these solutions:
• Make sure that the computer is turned on and is not running in a power-saving mode, such as sleep or
standby.
• Make sure you created a shared folder on your computer (Windows).
• Make sure the network folder does not already contain a file of the same name. If so, rename the file
and try again.
• Make sure you added the correct user permissions.
• If you registered the shared folder path to your product's control panel contact list or entered the path
manually to scan, make sure you used the correct path.
• Make sure the address in your product's control panel contact list and the address of the shared folder
are the same.
Solving Network Scanning Problems
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