Cannot Send Scanned Images To An Email - Epson DS-730 User Manual

Solving Problems
Messages
Communication error. Check the
network connection.
The file name is already in use.
Scanned files are too large. Only XX
pages have been sent.
Checking the Point where the Error Occurred
When saving scanned images to the shared folder, saving process proceeds as following. You can then check the
point where the error occurred.
Items
Connecting
Logging on to the
computer
Checking the folder to
save
Checking the file name
Writing the file
Saving the Scanned Images Takes a Long Time
It takes a long time for the name resolution to correspond to the "Domain Name" and the "IP
Address".
Check the following points.
❏ Make sure the DNS setting is correct.
❏ Make sure each DNS setting is correct when checking the Web Config.
❏ Make sure the DNS domain name is correct.

Cannot Send Scanned Images to an Email

❏ Make sure that the entered email address is working.
❏ Make sure that the email server settings are correct.
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Problems Starting Scanning
Solutions
Cannot communicate with a network folder that is registered on the contacts list.
Check the following.
❏ Make sure that the address in the contacts list on the scanner and the address
of the shared folder are the same.
❏ Access rights for the user in the contacts list should be added on the Sharing
tab and the Security tab of the shared folder's properties. Also, the
permissions for the user should be set to "allowed".
Change the file name settings. Otherwise, move or delete the files, or change the
file name on the shared folder.
There is not enough disk space on the computer. Increase the free space on the
computer.
Operation
Connect to the computer from the scanner.
Log on to the computer with the user name and
the password.
Check the network path of the shared folder.
Check if there is a file with the same name as the
file you want to save in the folder.
Write a new file.
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Cannot Send Scanned Images to an Email
Error Messages
DNS error. Check DNS settings.
Authentication error. Check the location,
user name and password.
Communication error. Check the
network connection.
The file name is already in use.
Scanned files are too large. Only XX
pages have been sent.
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