Epson DS-780N User Manual
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Epson DS-780N User Manual

Epson DS-780N User Manual

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DS-780N User's Guide

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Summary of Contents for Epson DS-780N

  • Page 1 DS-780N User's Guide...

  • Page 3: Table Of Contents

    Setting a Password and Locking the Control Panel ............... 16 Entering Characters on the LCD Screen ..................19 Scanner Parts ............................ 20 User Replaceable Epson Scanner Parts and Accessories ..............22 Using Power Saving Settings ......................23 Changing the Sleep Timer Settings ....................23 Changing the Power Off Timer Settings ..................
  • Page 4 Adding and Assigning Scan Jobs with Document Capture - Mac..........60 Scanning Using Web Services for Devices (WSD) - Windows..........61 Starting a Scan Using the Epson Scan 2 Icon ................61 Starting a Scan from a Scanning Program..................64 Scanning with Document Capture Pro - Windows................
  • Page 5 Ripple Patterns Appear in an Image .................... 131 Spots or Lines Appear in All Scanned Images................131 Scanned Image is Cropped ......................132 Resetting the Epson Scan 2 Settings ..................132 Uninstall Your Scanner Software...................... 133 Uninstalling Scanner Software - Windows ................... 133 Uninstalling Scanner Software - Mac...................
  • Page 6 Safety and Approvals Specifications ....................140 Notices ..............................142 Important Safety Instructions......................142 Restrictions on Copying ........................144 Default Delay Times for Power Management for Epson Products............ 145 Binding Arbitration and Class Waiver ....................145 Trademarks ............................148 Copyright Notice..........................149 libTIFF Software Acknowledgment....................

  • Page 7: Ds-780N User's Guide

    DS-780N User's Guide Welcome to the DS-780N User's Guide. For a printable PDF copy of this guide, click here.

  • Page 8: Scanner Basics

    See these sections to learn about the basic features of your scanner. Using the Control Panel Scanner Parts User Replaceable Epson Scanner Parts and Accessories Using Power Saving Settings Using the Control Panel See these sections to learn about the control panel and select control panel settings.

  • Page 9: Status Icon Information

    power button and the power light The LCD screen log out button home button help button Status Icon Information Parent topic: Using the Control Panel Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Note: Access to the grayed-out functions is restricted to authorized users.

  • Page 10: Selecting The Date And Time

    Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings. 3. Select Common Settings. You see a screen like this: 4.
  • Page 11 2. Select Settings. 3. Select Common Settings. You see a screen like this: 4. Scroll down and select Date/Time Settings. You see a screen like this:...

  • Page 12: Adjusting Control Panel Sounds

    5. Select Date/Time. 6. Select the date format you want to use. 7. Use the numeric keypad to enter the current date and press OK. 8. Select the time format you want to use. 9. Use the numeric keypad to enter the current time and press OK. 10.

  • Page 13: Adjusting The Screen Brightness

    You see a screen like this: 4. Select Sound. 5. Select Button Press. 6. Press the – or + icons to decrease or increase the sound. 7. Select OK to exit. Note: You can also adjust the sound level for the Error Notice function. Parent topic: Using the Control Panel Adjusting the Screen Brightness...

  • Page 14: Turning Off The Operation Time Out Setting

    You see a screen like this: 4. Select LCD Brightness. 5. Press the – or + icons to decrease or increase the brightness. 6. Select OK to exit. Parent topic: Using the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity.

  • Page 15: Preventing Pc Connection Via Usb

    You see a screen like this: 4. Scroll down and select Operation Time Out. 5. Set Operation Time Out to Off and select OK. Parent topic: Using the Control Panel Preventing PC Connection via USB You can disable access from a USB-connected computer. This restricts non-network access to the product and protects the security of confidential scanned documents.

  • Page 16: Setting A Password And Locking The Control Panel

    You see a screen like this: 4. Scroll down and select PC Connection via USB. 5. Select Disable. Parent topic: Using the Control Panel Setting a Password and Locking the Control Panel You can set an administrator password to lock the following settings and prevent them from being changed: •...
  • Page 17 2. Select Settings. 3. Scroll down and select System Administration. You see a screen like this: 4. Select Admin Settings. 5. Select Admin Password. 6. Select Register.
  • Page 18 9. Select OK. 10. Turn Lock Setting on. When the control panel is locked, you must enter the password to access any of the locked settings. Note: If you forget your password, contact Epson for assistance. Parent topic: Using the Control Panel...

  • Page 19: Entering Characters On The Lcd Screen

    Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. • To move the cursor, select the left or right arrows. • To change the case of letters, select • To enter numbers or symbols, select •...

  • Page 20: Scanner Parts

    Scanner Parts Control panel Edge guides Input tray Input tray extension ADF (Automatic Document Feeder) Output tray Output tray extensions...
  • Page 21 Stopper Kensington security slot Service USB port (do not use) USB 3.0 port LAN port Power inlet...

  • Page 22: User Replaceable Epson Scanner Parts And Accessories

    You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800- GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Part Part number Carrier sheet...

  • Page 23: Using Power Saving Settings

    Part Part number Roller assembly kit B12B819031 Cleaning kit B12B819291 Parent topic: Scanner Basics Using Power Saving Settings Your scanner enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter to save energy and resources. Changing the Sleep Timer Settings Changing the Power Off Timer Settings Parent topic:...
  • Page 24 You see a screen like this: 4. Select Sleep Timer. You see a screen like this: 5. Do one of the following: • Press the – or + icon to decrease or increase the number of minutes.

  • Page 25: Changing The Power Off Timer Settings

    • Press the number of minutes on the LCD screen, select the number of minutes from the on-screen keypad, and select OK. 6. Select OK. Parent topic: Using Power Saving Settings Changing the Power Off Timer Settings You can have the product turn off automatically if it is not used for a specified period of time. Note: This setting can be locked by an administrator.

  • Page 26: Loading Originals

    Loading Originals Follow the instructions here to load your originals into the scanner. Loading Originals in the Input Tray Loading Plastic and Laminated Cards in the Input Tray Loading Special Originals Loading Originals in the Input Tray You can load originals that meet the document specifications in the input tray. Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray.
  • Page 27 Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3. Slide the input tray edge guides all the way out. 4.
  • Page 28 5. Stack the originals with the printed side facing down and slide the stack so the leading edge is at an angle as shown. 6. Load standard originals into the input tray printed side down and top edge first, and guide them in until they meet resistance.
  • Page 30 • If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals.
  • Page 31 7. Slide the edge guides against the edges of the original.
  • Page 32 Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as it enters into and ejects from the scanner as shown. 8. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals.

  • Page 33: Loading Multiple Sizes Of Originals In The Input Tray

    Parent topic: Loading Originals Related references Original Document Specifications Related topics Scanning Loading Multiple Sizes of Originals in the Input Tray You can load originals of different sizes, paper types, and thicknesses at one time in the input tray. Just make sure they meet the original document specifications.
  • Page 34 3. Slide the input tray edge guides all the way out.
  • Page 35 4. Load the originals in the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the printed sides are facedown and the top edges are slightly angled in the input tray. 5.

  • Page 36: Original Document Specifications

    Original Document Specifications You can load original documents that meet these specifications in your scanner. Paper type Paper size Paper weight Loading capacity Plain paper Letter (8.5 × 11 inches 7 to 110 lb 21 lb (80 g/m²): 100 [216 × 279 mm]) (27 to 413 g/m²) sheets Fine paper...
  • Page 37 Paper type Paper size Paper weight Loading capacity Plain paper Legal (8.5 × 14 inches 7 to 110 lb 21 lb (80 g/m²): 80 sheets [216 × 356 mm]) (27 to 413 g/m²) Fine paper 24 lb (90 g/m²): 69 sheets Recycled paper 28 lb (104 g/m²): 59 sheets...

  • Page 38: Loading Plastic And Laminated Cards In The Input Tray

    • Originals containing staples or paper clips • Originals with holes on the bottom of them • Originals that are bound • Originals with carbon paper backing • Transparencies • Glossy originals • Carbon-less paper • Perforated originals • Originals with labels or stickers •...
  • Page 39 2. Slide the input tray edge guides all the way out. 3. Load plastic or laminated cards printed side down and top edge first into the input tray horizontally, and slide them in until they meet resistance.
  • Page 40 Note: Do not load plastic cards vertically.

  • Page 41: Plastic And Laminated Card Specifications

    4. Slide the edge guides against the edges of the card. 5. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning the cards. Plastic and Laminated Card Specifications Parent topic: Loading Originals...

  • Page 42: Loading Special Originals

    Paper type Paper size Paper thickness Loading capacity Plastic cards, 2.1 × 3.3 inches 0.05 inch (1.24 mm) 1 card (horizontal) embossed (ISO7810 (54 × 85.6 mm) maximum ID-1 compliant) Plastic cards, standard 0.03 inch (0.76 mm) 5 cards (horizontal) (ISO7810 ID-1 maximum compliant)
  • Page 43 2. Pull out the output tray and its extension, and open the stopper. Note: If you are loading originals that are 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3.
  • Page 44 4. Load envelopes vertically in the input tray with the printable side down and the flap facing as shown. Slide in the envelopes until they meet resistance.
  • Page 45 5. Do one of the following to load a photo, or folded or irregularly shaped originals: • For an A4-size or larger original, fold it as shown and place it in the center of an optional carrier sheet. Make sure the illustration on the front edge of the carrier sheet is facing up. •...
  • Page 46 6. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original...
  • Page 47 Photo or irregularly shaped original...

  • Page 48: Special Original Specifications

    7. Slide the edge guides against the edges of the original or carrier sheet. 8. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals. 9. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals.
  • Page 49 Paper type Paper size Paper thickness Loading capacity Large originals (plain Up to this size: A3 (11.7 × 16.5 0.012 inch (0.3 mm) 10 carrier sheets paper, fine paper, or inches [297 × 420 mm]) maximum recycled paper) (excluding the (load only in a carrier thickness of the carrier sheet)

  • Page 50: Wired Networking

    Wired Networking See these sections to use your product on a wired network. Network Security Recommendations Wired Network Setup Connecting to the Network from the Control Panel Accessing the Web Config Utility Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.

  • Page 51: Wired Network Setup

    Wired Network Setup You can set up your scanner to communicate with your computer over a wired network by connecting it to the router or hub using an Ethernet cable. Epson scanner Ethernet cable Ethernet hub/switch Computers with a wired network interfaces...
  • Page 52 To install your product on a network, follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. 1. Make sure your scanner is not connected to your Ethernet hub.
  • Page 53 8. Select the IP Address field, enter the IP address using the displayed keypad and select OK. 9. Set the Subnet Mask and the Default Gateway settings to the options you want to use. 10. Select the Primary DNS field, enter the IP address for the primary DNS server using the displayed keyboard, and select OK.

  • Page 54: Determining The Scanner's Ip Address

    Start, and select All Programs or Programs. Select EpsonNet > EpsonNet Config > EpsonNet Config. • Mac: Open the Applications folder and select Epson Software > EpsonNet > EpsonNet Config > EpsonNet Config. 2. Locate your scanner in the list and write down the IP address.

  • Page 55: Accessing The Web Config Utility

    Accessing the Web Config Utility You can select your product's network settings and confirm its operating status using a web browser. You do this by accessing your product's built-in Web Config utility from a computer or other device that is connected to the same network as your product.

  • Page 56: Scanning

    After placing your originals on your product for scanning, start scanning using one of these methods. Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program...
  • Page 57 6. Select a job. You see a screen like this: 7. If you want to change the scan settings, select Settings. 8. Select from the following options: • To change the job settings, select Edit. Change the scan settings as necessary. Note: Make sure the Disable job setting changes on the control panelsetting is not selected in Document Capture Pro or Document Capture.

  • Page 58: Setting The Operation Mode On The Product Control Panel

    Setting the Operation Mode on the Product Control Panel Before scanning, set the operation mode on the control panel. 1. Make sure you installed the product software and connected the product to your computer or network. 2. Press the home button, if necessary. 3.
  • Page 59 You see a screen like this: 3. To add a scan job, click the New Job icon, enter a name for the new job, select settings as necessary, and click OK. You can now use the new scan job when you scan with Document Capture Pro. Note: See the Help information in Document Capture Pro for details.

  • Page 60: Adding And Assigning Scan Jobs With Document Capture - Mac

    5. Select the jobs that you want to assign using any of the pull-down menus. You can now use the added scan jobs when you scan from the product control panel. 6. Click OK, then click OK again. Parent topic: Starting a Scan Using the Product Control Panel Adding and Assigning Scan Jobs with Document Capture - Mac You can view, change, or add available default scan settings when you scan using the Document...

  • Page 61: Scanning Using Web Services For Devices (Wsd) - Windows

    Parent topic: Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file.
  • Page 62 Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.
  • Page 63 You see an Epson Scan 2 window like this:...

  • Page 64: Starting A Scan From A Scanning Program

    Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
  • Page 65 You see an Epson Scan 2 window like this:...

  • Page 66: Scanning With Document Capture Pro - Windows

    1. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
  • Page 67 3. Click one of the job icons or click the arrow next to the Job Settings button to select a different format. 4. If you want to select detailed scan settings, click Switch to Standard View and select Scan Settings from the Scan Setting Name list.
  • Page 68 You see a window like this: 5. Select any displayed scan settings you want to use and click OK. 6. Click Scan.
  • Page 69 You see a preview of your scan in the Document Capture Pro window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture Pro window. 7. If you would like to scan additional originals and add them to the current captured images, click the Add Page icon and follow the instructions on the screen.

  • Page 70: Scanning With Document Capture - Mac

    Note: The settings may vary, depending on the software version you are using. See the Help information in Document Capture for details. 1. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may need to select your scanner from the scanner list.
  • Page 71 Note: See the Help information in Document Capture for details. 4. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 5. Click the Scan icon and select any detailed scan settings you want to use.
  • Page 72 You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 7. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps.

  • Page 73: Scanning In Epson Scan 2

    Scanning in Epson Scan 2 Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in JPEG format in your operating system's Documents or My Documents folder, or opens it in your scanning program. You can select settings, preview, and change the scanned file settings as necessary.
  • Page 74 You see this window:...
  • Page 75 3. Select the Scanning Side setting that matches the sides of the original that you want to scan. 4. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary.
  • Page 76 Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 10. Reinsert your original into the ADF. 11. If scanning an original in a carrier sheet or other special original, see the link below for other setting requirements for special documents.

  • Page 77: Additional Scanning Settings - Main Settings Tab

    Loading Originals in the Input Tray Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Stitch Images When scanning double-sided originals, lets you lay out images from both sides of the original one scanned page.

  • Page 78: Additional Scanning Settings - Advanced Settings Tab

    Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.

  • Page 79: Scanning Settings For Special Documents

    Scans the original image twice using different output settings (Windows only). Parent topic: Scanning in Epson Scan 2 Scanning Settings for Special Documents You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special originals. Type of original Required settings Envelope Select Off as the Detect Double Feed setting.

  • Page 80: Image Format Options

    Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. Bitmap (*.bmp) A standard image file format for most Windows programs.

  • Page 81: Scan Resolution Guidelines

    If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need: •...

  • Page 82: Scanning Two Originals Onto One Sheet (Stitching Images) - Windows

    2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start and select All Programs or Programs.
  • Page 83 4. Select Scan Settings from the Scan Setting Name list and click Detailed Settings. You see an Epson Scan 2 window like this:...

  • Page 84: Scanning Multi-Page Originals As Separate Files - Windows

    The scanned image is displayed. Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the document.
  • Page 85 • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see this window: Note: Click Switch to Simple View, if necessary. 3. Click the Job Settings button. 4. Click the...
  • Page 86 You see this window: 5. Enter a name for the job in the Job Name field and select any displayed scan settings you want to use. Note: See the Help information in Document Capture Pro for details. 6. Click Save, select the save settings you want to use, and select Apply job separation. 7.
  • Page 87 You see this window: 8. Select the method you used to separate the originals as the Separator setting. 9. Select Create Folder and select a folder name. 10. Select any other file naming settings you want and click OK. 11. Click Send and select a destination. 12.

  • Page 88: Convert Scanned Documents To Editable Text (Ocr)

    13. On the Document Capture Pro main screen, click on the icon for the job you just made and follow the on-screen instructions. Note: Click Switch to Simple View, if necessary. Your originals are saved into separate files and folders as specified. Parent topic: Scanning Special Projects Related tasks...
  • Page 89 You see a window like this: 3. Select the language used in the document you are going to scan as the Document Languages setting. 4. Click Scan Document. 5. If you see the Select Scanner window, select your product and click OK. Note: Do not select a WIA option for your product;...

  • Page 90: Scanning Using Ocr - Mac

    7. Click Preview and adjust the area you want to scan, if necessary. 8. Reload the ejected original in the scanner. 9. Click Scan to Document. 10. Click Finish Scanning and select the program or format you want to scan to. You see the Save As window.
  • Page 91 You see a window like this: 3. Select your product from the Source list. 4. Select the language used in the document you are going to scan as the Document language setting. 5. Click on Scan Images to New Document. You see a window like this:...
  • Page 92 6. Select your scan settings and click Scan. Note: For best results, select Grayscale as the Color Depth setting. 7. Click Finish Import. You see your scanned image. 8. Click on the Export icon. 9. Select the program or format you want to scan to and click Next.

  • Page 93: Saving Scanned Documents As A Searchable Pdf

    Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.
  • Page 94 4. Click Preview and adjust the area you want to scan, if necessary. 5. If you are using the ADF, reload the ejected original. 6. Select Searchable PDF as the Image Format setting. 7. Select Options from the Image Format list. You see this window: 8.

  • Page 95: Saving A Scan As An Office Format File - Windows

    2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.

  • Page 96: Scanning To A Sharepoint Server Or Cloud Service - Windows

    You see this window: 4. Click the Scan Settings button. 5. Enter detailed settings as necessary and click OK. Note: See the Help information in Document Capture Pro for details. 6. Click one of the Destination icons to choose where to send your scanned files. You see the Transfer Settings window.
  • Page 97 1. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.

  • Page 98: Scanning To A Sharepoint Server Or Cloud Service - Mac

    Scanning to a SharePoint Server or Cloud Service - Mac You can use Document Capture to upload scanned images to a SharePoint server or a cloud service. 1. Open the Applications folder, open the Epson Software folder, and select Document Capture.
  • Page 99 You see a window like this: Note: You may need to select your scanner from the scanner list. 2. Click the Scan icon. 3. Select any displayed scan settings you want to use. Note: See the Help information in Document Capture for details. 4.
  • Page 100 You see the Transfer Settings window. 6. Enter any required information to set up the destination. You may need to log in to your cloud service to authenticate the connection and allow Document Capture to access the cloud service. If you have previously created a saved setting for the destination, select it from the drop-down list.

  • Page 101: Cleaning And Transporting Your Scanner

    Cleaning and Transporting Your Scanner See these sections if you need to clean or transport your scanner. Cleaning Your Scanner Cleaning Inside Your Scanner Checking the Scanner Roller Counter Replacing the Scanner Rollers Transporting Your Scanner Cleaning Your Scanner To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
  • Page 102 3. Pull down on the cover open lever and open the scanner cover. 4. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with grease or some other hard-to-remove material, use a genuine Epson cleaning kit.
  • Page 103 5. Use a cotton swab to wipe off any dust or dirt on the sensors shown here. Caution: Do not use liquid or glass cleaner on the cotton swab. 6. Locate the separation roller.
  • Page 104 7. Squeeze the tabs on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 8. Slide the separation roller to the left and remove it.
  • Page 105 9. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller.
  • Page 106 11. Close the separation roller cover until you hear it click into place. Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again. 12.
  • Page 107 13. Press down on the pickup roller cover latch and pull up the cover to remove it. 14. Pull down the tab on the pickup roller and slide the roller to the right to remove it.
  • Page 108 15. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller.
  • Page 109 17. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again.
  • Page 110 21. Select Roller Cleaning. 22. Pull down on the cover open lever and open the scanner cover. The scanner enters roller cleaning mode.

  • Page 111: Checking The Scanner Roller Counter

    23. Slowly rotate the rollers shown here by tapping anywhere on the LCD screen. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the rollers as they rotate. Repeat this step until the rollers are clean.

  • Page 112: Replacing The Scanner Rollers

    4. If the number of scans in the Number of Scans field exceeds the number displayed as the Life Cycle of the rollers, it is time to replace the rollers. 5. Close the Epson Scan 2 Utility. Parent topic: Cleaning and Transporting Your Scanner Replacing the Scanner Rollers Replace the scanner rollers when the number of scans exceeds the life cycle of the rollers.
  • Page 113 3. Disconnect any connected cables. 4. Pull down on the cover open lever and open the scanner cover. 5. Press down on the pickup roller cover latch and pull up the cover to remove it.
  • Page 114 6. Pull down the tab on the pickup roller and slide the roller to the right to remove it. 7. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the roller.
  • Page 115 8. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again.
  • Page 116 9. Squeeze the tabs on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 10. Slide the separation roller to the left and remove it.

  • Page 117: Resetting The Scanner Roller Counter

    15. Reset the roller counter after replacing the rollers. Resetting the Scanner Roller Counter Parent topic: Cleaning and Transporting Your Scanner Related references User Replaceable Epson Scanner Parts and Accessories Related tasks Checking the Scanner Roller Counter Resetting the Scanner Roller Counter Resetting the Scanner Roller Counter When you replace the scanner rollers, reset the scanner roller counter so you know when you may need to replace the rollers again.
  • Page 118 1. Press the home button, if necessary, and select Scanner Maintenance. 2. Select Roller Replacement. 3. Follow the on-screen instructions to replace the rollers. 4. Select Reset Maintenance Roller Counter.

  • Page 119: Transporting Your Scanner

    5. Select Yes. Note: You can also reset the roller counter from your computer using the Epson Scan 2 Utility. Select the Counter tab and click Reset. Parent topic: Replacing the Scanner Rollers Related tasks Checking the Scanner Roller Counter...
  • Page 120 4. Push apart the latches on the back on the input tray and lift the input tray off of the scanner. 5. Place the scanner in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Parent topic: Cleaning and Transporting Your Scanner...

  • Page 121: Solving Problems

    Note: If the LCD screen is dark, press the screen to wake the product from sleep mode. LCD screen message Condition/solution Install the software on your computer Install Epson Scan 2 and Document Capture Pro (Windows), or server to use this feature. For Document Capture (Mac), or Document Capture Pro Server on details, see your documentation.

  • Page 122: Solving Scanning Problems

    Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support. Parent topic: Solving Problems Solving Scanning Problems Check these solutions if you have problems scanning with your product.

  • Page 123: Scanner Does Not Turn On Or Turns Off Unexpectedly

    If the scanner does not turn on or if it turns off unexpectedly, try these solutions: • Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet. • If the scanner turns off unexpectedly, you may need to adjust the Power Off Timer setting in Epson Scan 2.

  • Page 124: Cannot Start Epson Scan 2

    • If you connected the scanner using a USB cable, make sure it is connected directly to your computer or through only one USB hub. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall all versions and install one version.

  • Page 125: Original Feeds Incorrectly In Scanner

    • Use the optional carrier sheet for thin or folded documents. • If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window, start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.
  • Page 126 3. Pull down the cover open lever and open the scanner cover. 4. Gently pull out any jammed originals from inside the scanner.

  • Page 127: Scanning Is Slow

    5. Gently pull out any jammed originals from the output tray. 6. Close the scanner cover. 7. Carefully follow all loading instructions when you reload originals. If originals jam in the scanner frequently, try the following: • Select Slow on the scanner control panel to slow down the scanning speed. •...

  • Page 128: Cannot Scan Over A Network

    • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your scanner, turn it back on, and try starting Epson Scan 2 again.

  • Page 129: Solving Scanned Image Quality Problems

    • If your network uses a firewall, the scanner may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your scanner, and click Add. • If there is an IP address conflict, the network connection may become unavailable. Check the IP address for each device and assign unique IP addresses.

  • Page 130: Scanned Characters Are Blurry

    • Operate the scanner on a flat, stable surface. • Make sure the originals are ejecting properly. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the Text Enhancement setting. • Adjust the Threshold setting.

  • Page 131: Ripple Patterns Appear In An Image

    • If the original document is in Landscape mode, set the Rotate setting to Auto in Epson Scan 2. • If you are using OCR software, check the manual for any additional adjustments. Parent topic: Solving Scanned Image Quality Problems...

  • Page 132: Scanned Image Is Cropped

    • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2 Utility. 2. Click the Other tab. 3. Click Reset. Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re- install it. Parent topic: Solving Scanned Image Quality Problems...

  • Page 133: Uninstall Your Scanner Software

    Uninstall/Change. 4. Restart your computer, then see the Start Here sheet to re-install your software. Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Uninstall Your Scanner Software Uninstalling Scanner Software - Mac In most cases, you do not need to uninstall your scanner software before re-installing it.

  • Page 134: Where To Get Help

    3. Quit all applications currently running on your Mac. 4. Double-click the Uninstaller icon. 5. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall. 6. Click Uninstall. 7. Follow the on-screen instructions to uninstall the software.
  • Page 135 You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800- GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...

  • Page 136: Technical Specifications

    Technical Specifications These sections list the technical specifications for your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.

  • Page 137: Mac System Requirements

    • Windows Server 2003 SP2 Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Mac System Requirements To use your product and its software, your Mac should use one of these operating systems: •...

  • Page 138: Dimension Specifications

    Paper capacity 100 sheets of paper at 21 lb (80 g/m ) weight Scanning resolution 600 dpi (main scan) 600 dpi (sub scan) Output resolution 50 to 1200 dpi in 1 dpi increments 50 to 300 dpi if length is 15.5 inches (393.8 mm) to 215 inches (5461.0 mm) 50 to 200 dpi if length is 215 inches (5461.1 mm) to 240 inches (6096.0 mm)

  • Page 139: Electrical Specifications

    Depth 8.3 inches (212 mm) Weight 8.2 lb (3.7 kg) Note: Dimensions do not include projecting parts. Parent topic: Technical Specifications Electrical Specifications Scanner Note: Check the label on the scanner and the AC adapter for voltage information. Power consumption varies depending on operating conditions or whether an option is installed.

  • Page 140: Environmental Specifications

    Environmental Specifications Temperature Operating: 41 to 95 °F (5 to 35 °C) Storage: –13 to 140 °F (–25 to 60 °C) Humidity Operating: 15 to 80% RH (non-condensing) Storage: 15 to 85% RH Operating conditions Ordinary office or home conditions Note: Avoid operating the scanner in direct sunlight, near a strong light source, or in extremely dusty conditions.
  • Page 141 AC Adapter (A471H) United States Safety: UL60950-1 EMC: FCC part 15 Subpart B class B Canada Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class B Parent topic: Technical Specifications...

  • Page 142: Notices

    Notices Check these sections for important notices about your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
  • Page 143 • Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as specifically explained in this guide. AC Adapter • Do not place or store the AC adapter outdoors, in a car, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, condensation, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in temperature or humidity.

  • Page 144: Restrictions On Copying

    • Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.

  • Page 145: Default Delay Times For Power Management For Epson Products

    1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,...
  • Page 146 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,...
  • Page 147 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...

  • Page 148: Trademarks

    Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the...

  • Page 149: Copyright Notice

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

  • Page 150: A Note Concerning Responsible Use Of Copyrighted Materials

    Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

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