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PD 29160N Mac.book Page 31 Monday, November 13, 2000 1:38 PM
Adaptec Customer Support
If you have questions about installing or using your Adaptec product, check this user's guide
first—you will find answers to most of your questions here. If you need further assistance, use the
support options listed below.
Technical Support Identification (TSID) Number
• The 12-digit TSID can be found on the white barcode-type label included inside the box with
your product. The TSID helps us provide more efficient service by accurately identifying your
product and support status. The TSID is required when contacting Technical Support.
• Affix your TSID label here:
Support Options
• Search the Adaptec Support Knowledgebase (ASK) at http://ask.adaptec.com for articles, trou-
bleshooting tips, and frequently asked questions for your product.
• For support via Email, submit your question to Adaptec's Technical Support Specialists at
http://ask.adaptec.com.
North America
• Visit our Web site at http://www.adaptec.com.
• For information about Adaptec's support options, call +1 408-945-2550, 24 hours per day, 7 days
per week.
• To speak with a Technical Support Specialist, call +1 408-934-7274,
Monday–Friday, 6:00
.
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puter in front of you.
• To order Adaptec products, including software and SCSI cables,
call +1 800-442-7274 or +1 408-957-7274.
Europe
• Visit our Web site at http://www.adaptec-europe.com.
• English and French: To speak with a Technical Support Specialist, call one of the following num-
bers, Monday–Thursday, 10:00 to 12:30 and 13:30 to 17:30; Friday, 10:00 to 12:30 and 13:30 to
16:30, Central European Time:
• English: +32 2 352 3470
• French: +32 2 352 3460
To expedite your service, have your computer in front of you.
• German: To speak with a Technical Support Specialist, call +49 89 456 40660, Monday–Thurs-
day, 09:30 to 12:30 and 13:30 to 16:30; Friday, 09:30 to 12:30 and 13:30 to 15:00, Central
European Time. To expedite your service, have your computer in front of you.
• To order Adaptec products, including accessories and SCSI cables:
• UK: +0800 96 65 26 or fax +0800 731 02 95
• Other European countries: +32 11 300 379 or fax +32 11 300 375
. to 5:00
.
., Pacific Time. To expedite your service, have your com-
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