Troubleshooting; Losing Inter-Frame Connectivity; Losing Expansion Cards; Recovering From A Failed Downgrade - Belden Grass Valley KALEIDO-X Installation & Service Manual

Troubleshooting

Losing Inter-Frame Connectivity

If the expansion card connectivity between Frame A and Frame B is lost (for example, if a
cable is unplugged), the two frames will continue to operate, but with some limitations:
• Video feeds coming from Frame A and displayed on Frame B are lost, and vice versa.
• Metadata coming from Frame A and used on Frame B (either displayed on the Monitor
Wall or reported as an alarm trigger) is lost, and vice versa.
• Kaleido-RCP2 control is unaffected. For example, changing layouts spanning over both
frames will still work.
• XML Gateway operations are unaffected, except for operations involving video, audio
or metadata exchange between frames.
• If router expansion is enabled, then the Router manager can be used to change
crosspoints on Frame B.

Losing Expansion Cards

Failure of an expansion card only impacts the exchange of sources and data between
frames. It does not impact the display of sources and data that are within the same frame. If
one or both expansion cards are lost (for example, a card is removed from one of the
frames), the result is identical to that of losing inter-frame connectivity, as described above.
Expansion cards are hot swappable. A complete reboot of the card takes approximately 10
seconds.

Recovering From a Failed Downgrade

If you downgrade a Kaleido-X expansion system to version 2.20 without first splitting the
frames as described in
properly or be accessible via XAdmin (the frames will have an invalid frame type and
duplicate IP addresses).
To recover from a failed downgrade
1 Power down both frames, and remove expansion cards and cables.
2 Power up Frame A.
3 Open XEdit, and then export a version 2.20 Kaleido-X (7RU) database to Frame A.
4 Reboot Frame A, and then power it down.
5 Power up Frame B with only one KXO card installed
6 Open XEdit, and then export a version 2.20 Kaleido-X (7RU) database to Frame B.
7 Reboot Frame B.
8 Open XAdmin from Frame B, and change its IP address and System name.
9 Reboot Frame B, and then reinsert any KXO cards you had removed in
10 The firmware on these cards will be automatically downgraded to version 2.20.
11 Power up Frame A. Its KXO cards will have already been downgraded to version 2.20 by
the original attempt (i.e. before splitting the frames).
Splitting an Expansion Frame, on page 73, neither frame will reboot
Kaleido-X (7RU)
Installation & Service Manual
step 5.
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