Belden Grass Valley KALEIDO-X Installation & Service Manual
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Belden Grass Valley KALEIDO-X Installation & Service Manual

Unmatched picture quality and layout flexibility
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KALEIDO-X (7RU)
UNMATCHED PICTURE QUALITY AND LAYOUT FLEXIBILITY
Installation & Service Manual
M808-9902-118
2018-03-05

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Summary of Contents for Belden Grass Valley KALEIDO-X

  • Page 1 KALEIDO-X (7RU) UNMATCHED PICTURE QUALITY AND LAYOUT FLEXIBILITY Installation & Service Manual M808-9902-118 2018-03-05...
  • Page 2 Belden Inc. or its affiliated companies in the United States and other jurisdictions. Grass Valley, Kaleido-X, iControl, and Densité are trademarks or registered trademarks of Grass Valley USA, LLC. Belden Inc., Grass Valley USA, LLC, and other parties may also have trademark rights in other terms used herein.
  • Page 3 Kaleido-X (7RU) Installation & Service Manual Important Safety Information This section provides important safety guidelines for operators and service personnel. Specific warnings and cautions appear throughout the manual where they apply. Please read and follow this important information, especially those instructions related to the risk of electric shock or injury to persons.
  • Page 4 Notices The presence of this symbol in or on Grass Valley product means that it complies with all applicable European Union (CE) directives. The presence of this symbol in or on Grass Valley product means that it complies with safety of laser product applicable standards. Warnings A warning indicates a possible hazard to personnel, which may cause injury or death.
  • Page 5 Kaleido-X (7RU) Installation & Service Manual • When installing this equipment, do not attach the power cord to building surfaces. • Products that have no on/off switch, and use an external power supply must be installed in proximity to a main power outlet that is easily accessible. •...
  • Page 6 Notices Mesures de sécurité et avis importants La présente section fournit des consignes de sécurité importantes pour les opérateurs et le personnel de service. Des avertissements ou mises en garde spécifiques figurent dans le manuel, dans les sections où ils s’appliquent. Prenez le temps de bien lire les consignes et assurez-vous de les respecter, en particulier celles qui sont destinées à...
  • Page 7 Kaleido-X (7RU) Installation & Service Manual La marque ETL Listed d’Intertek pour le marché Nord-Américain certifie que l’appareil visé a été testé par Intertek et reconnu conforme aux exigences applicables en matière de sécurité électrique en vigueur au Canada et aux États- Unis.
  • Page 8 Notices • Après tout travail d’entretien ou de réparation, faites effectuer des contrôles de sécurité par le personnel technique qualifié. Mises en garde Les mises en garde signalent des conditions ou des pratiques susceptibles d’endommager l’équipement. Veuillez vous familiariser avec les mises en garde ci- dessous : •...
  • Page 9 Kaleido-X (7RU) Installation & Service Manual • Pour plus de sécurité, vérifiez périodiquement la valeur de résistance du bracelet antistatique. Elle doit se situer entre 1 et 10 mégohms. • Si vous devez mettre une carte de côté, assurez-vous de la ranger dans un sac protecteur antistatique.
  • Page 10 Notices Electromagnetic Compatibility This equipment has been tested for verification of compliance with FCC Part 15, Subpart B requirements for class A digital devices. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 11: Table Of Contents

    Table of Contents 1 Overview ............15 Related Documentation .
  • Page 12 Table of Contents Troubleshooting ................. . 77 Losing Inter-Frame Connectivity .
  • Page 13 Kaleido-X Installation & Service Manual Enabling XAdmin Access Control ............. 127 Changing the XAdmin Password .
  • Page 14 Table of Contents Verifying the Amount of RAM Installed on Kaleido-X Output Cards ......186 Replacing / Upgrading the Memory Module on KXO-Dual Output Cards.

  • Page 15: Overview

    Overview Welcome to the Kaleido family of multiviewers! This Installation & Service Manual is designed to help you get your Kaleido-X multiviewer up and running. The following chapters will guide you through the installation of a Kaleido-X system in its default configuration.

  • Page 16: Software And Firmware Updates

    Overview Software and Firmware Updates Software and Firmware Updates You can obtain the latest Kaleido Software, drivers, and sample databases from the Downloads section of the Grass Valley’s website (www.grassvalley.com/dl/multiviewers). Introduction The Kaleido-X (4RU) can display 32 3Gbps, HD, SD or analog inputs any number of times, in any size, across four displays of any resolution and orientation.

  • Page 17: Current Limitations

    Kaleido-X (7RU) Installation & Service Manual Built-in router Built-in router with access to any unprocessed HD/SD-SDI input for feeding monitors, test equipment and master control or production switchers. Superior display Highest quality multi-image output without compression, with superior on-screen graphics, for the most critical live monitoring applications. 2304audio Unprecedented audio performance with the ability to monitor up to channels...

  • Page 18: Kaleido Software Minimum Version Compatibility

    Overview Kaleido Software Minimum Version Compatibility Kaleido Software Minimum Version Compatibility When installing a KXO-Dual card into a multiviewer, the Kaleido Software version currently loaded into a KXO-Dual card must meet the minimum Kaleido Software version number. The minimum Kaleido Software version number varies according to the card’s assembly number.

  • Page 19: Overview Of The Kaleido-X System

    Kaleido-X (7RU) Installation & Service Manual Overview of the Kaleido-X System Kaleido-X (7RU) System Overview...

  • Page 20: Kaleido-X (14Ru) Expansion System Overview

    Overview Kaleido-X (14RU) Expansion System Overview Kaleido-X (14RU) Expansion System Overview It is possible to expand the input connectivity of one Kaleido-X (7RU) frame to include that of a second. The two frames, each with its own expansion (KXO-EXP) card, are connected by a high-bandwidth cable, such that all the output modules on each frame (up to 6 in total) have access to all inputs on each frame (up to 192 in total) without any blocking or bandwidth limitations.

  • Page 21: Functional Block Diagrams

    Kaleido-X (7RU) Installation & Service Manual Functional Block Diagrams The diagram below shows the Kaleido-X multiviewer system and its inputs and outputs. Examples of the various external devices that connect to the multiviewer are also shown. Kaleido-X (7RU) system block diagram The KXO-24Router card is connected to the other cards in the Kaleido-X frame through the frame's internal midplane.
  • Page 22 Overview Functional Block Diagrams Simplified Signal Flow Diagram - KX0-24Router...

  • Page 23: Installation

    Installation This chapter provides information about system requirements, items shipped with your Kaleido-X multiviewer and it will guide you through the installation of a Kaleido-X multiviewer. Getting Organized / Unpacking Required Tools Use a field-supplied Phillips #2 screwdriver to remove and install rear panels. Required Materials Make sure the following items have been shipped with your Kaleido-X.

  • Page 24: Optional Ancillary Equipment

    Installation Optional Ancillary Equipment In addition to the above, you will need the following (not supplied): • Up to 12 displays • A dedicated 100Base-T Ethernet switch with enough ports for the Kaleido-X, client PCs, Kaleido-RCP2, and Audio Bridge Terminals •...

  • Page 25: Physical Interface

    Kaleido-X (7RU) Installation & Service Manual The router card is available in two models: Card name Function KXO-24 HD/SD-SDI Router Supports both HD-SDI signals and SD-SDI signals KXO-24 SD-SDI Router Supports SD-SDI signals only Notes • KXO-24Router cards do not support 3Gbps signals. In the case of a Kaleido-X (7RU) with the 3G input option enabled, if you try routing a 3 GBps source to a KXO-24Router destination, the internal router will not let the video signal through, resulting in a black output.
  • Page 26 Installation Kaleido-X Frame Interfaces • Ventilation IMPORTANT Output D / EXP. and Output C are considered the master slots for the Kaleido-X system's internal redundancy process. An output card MUST be present in either Output D / EXP. or Output C, or the system will not start. Install your output cards starting with Output D / EXP.
  • Page 27 Kaleido-X (7RU) Installation & Service Manual PSU A PSU B Slot # Output Function Main Option Option Input Input Input Input Input Input Output Output Output D / Exp KXA-FR7-B frame model Slot Color Coding by Card Type The front slots and rear panel connection points are color-coded according to the type of card that can be located in the slot.

  • Page 28: Card Interfaces

    Installation Card Interfaces Frame cooling fans AC power sockets Rear connector panel KXA-FR7 frame model Frame cooling fans AC power sockets Rear connector panel KXA-FR7-B frame model Card Interfaces The following sections describe each card’s user interface such as the meaning of LED indicators and the use of push buttons.
  • Page 29 Kaleido-X (7RU) Installation & Service Manual The KXO-Dual and KXO-Dual3 are multi-function cards that perform a significant portion of the signal processing required to create the monitor wall output. They incorporate a mezzanine card mounted on the component side of the PCB. Each output card is complemented by a rear panel (KXO-Dual-R) that holds all input and output connectors associated with the card.
  • Page 30 Installation Card Interfaces Status LEDs The following LED status indicators are visible on the output cards’ front edge: LED label LED color Interpretation Card status Green Orange Warning Configuration failed Flashing red Firmware upgrade in progress CPU status Card is powered off Orange OS is booting up Flashing Green...
  • Page 31 Kaleido-X (7RU) Installation & Service Manual GPI/Genlock Card Overview The KXA-GPI-GEN card provides status monitoring, genlock and GPI I/O interfacing for the Kaleido-X. For more information on the corresponding rear panel, see GPI/Genlock Rear Panel Connections, on page 83. GPI/Genlock Front Card Front-Edge Description The following diagram shows the indicators and button that appear at the front end of the GPI/Genlock card: Status LEDs...
  • Page 32 Installation Card Interfaces Controls One button is located on the front card edge of the GPI/Genlock card: Button label Function Reset Reset the FPGA and restart the card—for maintenance use ICAT Connector An ICAT connector is located on the front card edge at the bottom, below the RESET button. This connector is reserved for factory use, and has no user function.
  • Page 33 Kaleido-X (7RU) Installation & Service Manual LED Indicators The following LED status indicators are visible on the front edge of the input cards (listed from top to bottom): LED label LED color Interpretation Card Status Green Card OK Error Orange Programming in progress Flashing Red Upgrade in progress...

  • Page 34: Mechanical Installation

    Installation Mechanical Installation Front Card-Edge Layout Status LED Reset button A single LED status indicator is visible on the front edge of the card: LED label LED color Interpretation Card Status Green Configuration failed Flashing Red System upgrade in progress The Reset button is located on the front card edge of the KXO-24Router card.

  • Page 35: Card Installation In The Kaleido-X Frame

    Kaleido-X (7RU) Installation & Service Manual Card Installation in the Kaleido-X Frame Each type of card is color-coded according to slot in the frame in which it can be used. See Slot Color Coding by Card Type, on page 27. To install a card and its corresponding rear panel, see Card Installation and Replacement, on page 161.
  • Page 36 Installation Card Installation in the Kaleido-X Frame the system may later become the master (for example, when you remove or reseat this card from Frame A Output C). Notes • The rear panel must be installed at the rear of the frame before the card is installed.

  • Page 37: Ventilation

    Kaleido-X (7RU) Installation & Service Manual KXI-16 Input Card Installation Every KXI-16 card is complemented by a rear panel connector (KXI-16-R with 16 BNC connectors) that supports all input and output connectors associated with the card. Every input card is connected to the other cards in the Kaleido-X frame through the frame's internal midplane.
  • Page 38 Installation Ventilation Frame Cooling Fans Primary ventilation for the cards installed in the frame is handled by six fans located at the top rear of the frame, behind the power supplies. IMPORTANT The Kaleido-X requires a constant flow of cooling air during operation. DO NOT OPERATE THE UNIT IF THE FRAME COOLING FANS ARE NOT WORKING.
  • Page 39 Kaleido-X (7RU) Installation & Service Manual Monitoring the Temperature of the Kaleido-X For optimal performance, it is strongly recommended that you operate the Kaleido-X in an environment with an ambient temperature lower than 20 ºC (68 ºF). IMPORTANT When measuring the ambient room temperature, take your readings from directly in front of the Kaleido-X frame.
  • Page 40 Installation Ventilation...

  • Page 41: Kaleido-X (14Ru) Expansion

    Kaleido-X (14RU) Expansion This chapter describes how to connect two Kaleido-X (7RU) frames using expansion cards. Introduction As of version 3.00 of the Kaleido Software, it is possible to expand the input connectivity of one Kaleido-X (7RU) frame to include that of a second. The two frames, each with its own expansion (KXO-EXP) card, are connected by a high-bandwidth cable, such that all the KXO output modules on each frame (up to 6 in total) have access to all KXI module inputs on each frame (up to 192 in total) without any blocking or bandwidth limitations.
  • Page 42 Kaleido-X (14RU) Expansion Introduction Two Kaleido-X frames connected by KXO-EXP expansion cards offer the following advantages: • Larger systems can be configured, with any source directed anywhere. • Sources can be shared between frames. The diagram below illustrates the types of inputs and outputs that can be shared between two Kaleido-X frames via their expansion cards.
  • Page 43 Kaleido-X (7RU) Installation & Service Manual The table below summarizes the expansion-related key concepts. Definitions Kaleido-X (14RU) Refers to two Kaleido-X (7RU) frames operating in Expansion Mode (see expansion frame below). Master frame When two Kaleido-X frames are interconnected, one is designated as Frame A and the other as Frame B.

  • Page 44: Description

    Kaleido-X (14RU) Expansion Description Description Like other Kaleido-X cards, each expansion card consists of two panels: • KXO-EXP-F—the front panel (see KXO-EXP-F, on page 44) • KXO-EXP-R—the rear panel (see KXO-EXP-R, on page 46) When inserted in their corresponding slots, the panels meet at the frame’s internal midplane, which enables the KXO-EXP card to communicate with the other cards in the Kaleido-X frame.
  • Page 45 Kaleido-X (7RU) Installation & Service Manual The KXO-EXP card must be installed in the slot labelled OUTPUT D / EXP (color-coded yellow) in the Kaleido-X frame. Front Card-Edge Connectors The front card-edge connectors are not accessible in normal use, as they are covered by the front door of the frame.

  • Page 46: Kxo-Exp-R

    Kaleido-X (14RU) Expansion KXO-EXP-R Front Card-Edge Controls One button is located on the front card edge of the KXO-Dual card: Button label Function RESET Press to reboot card without removing it from frame KXO-EXP-R The front panel (KXO-EXP-F) is complemented by a rear panel that provides all input and output connectors associated with the card.

  • Page 47: Software

    Kaleido-X (7RU) Installation & Service Manual Software XAdmin In addition to its other administrative functions, XAdmin is used to enable the expansion mode, and define the IP address scheme. Before two Kaleido-X systems are joined, each frame and its output cards have their own IP addresses. In expansion mode, a single IP address is assigned for the whole expansion system, and individual IP addresses for the output cards of both frames are assigned from the same page, in XAdmin.
  • Page 48 Kaleido-X (14RU) Expansion Software In the Interconnects tab, an expansion frame is depicted by an icon labelled Kaleido-X (14RU). When two frames are joined, the default names for all available inputs are formed by concatenating the frame name, the input card, and the video number. For example, the logical source “/Frame A/Input C/Channel 01”...

  • Page 49: Snmp

    Kaleido-X (7RU) Installation & Service Manual SNMP Two frames in expansion mode are represented in the Kaleido-X MIB as one frame containing all cards from both systems. Overall status entries ( kxFrameStatus ) represent the overall status of both frames. kxFanStatus kxPowerSupplyStatus An expansion system malfunction is reported as a trap, with reference to the...

  • Page 50: Installation

    Kaleido-X (14RU) Expansion Installation Installation When two Kaleido-X frames are to be connected in an expansion configuration, it is important to consider whether the frames are new, or have already been commissioned. There are three possible combinations: • NEW: two new Kaleido-X frames (see Expanding New Kaleido-X Frames, below).
  • Page 51 Kaleido-X (7RU) Installation & Service Manual 5 Gently but firmly, slide one expansion card into the slot labelled OUTPUT D / EXP of the Kaleido-X that will be designated Frame A. Note: Be careful to install the KXO-EXP-R rear panel in the matching location at the rear of the frame.
  • Page 52 Kaleido-X (14RU) Expansion Expanding New Kaleido-X Frames Alarms may appear in the dashboard (see below), and, in some cases, you may see flashing LEDs on the KXO cards in Frame B. This is normal. 11 Wait 5 minutes (this allows some important internal processing to take place), and then continue with the procedure as described in Part B —...
  • Page 53 Kaleido-X (7RU) Installation & Service Manual The Output D/EXP IP address is replaced with new lines for the IP addresses of Frame B’s Output A, B, and C cards. 3 If necessary, change the System name and Frame IP address (which will apply to both frames once they are in joined in expansion mode).
  • Page 54 Kaleido-X (14RU) Expansion Expanding New Kaleido-X Frames 9 Check the frame and card statuses to make sure there are no problems or error conditions. In particular, the Cable crossed and Cable plugged alarms on the KXO-EXP cards should be normal (green). Part C —...
  • Page 55 Kaleido-X (7RU) Installation & Service Manual 6 On the Configure menu, point to Database, and then click Restore backup to load the the downloaded database ( Kaleido-X (14RU).zip With the factory defaults loaded, you can start using your Kaleido-X expansion system and its default rooms and layouts (you may see some warnings on the monitor wall about layout/room assignments).

  • Page 56: Expanding Existing Kaleido-X Frames

    Kaleido-X (14RU) Expansion Expanding Existing Kaleido-X Frames Expanding Existing Kaleido-X Frames There are two procedures that must completed to join two previously commissioned (standalone) Kaleido-X frames in expansion mode: • Merge the databases of the two standalone frames (see Part 1 of 2 — Merging Databases below).
  • Page 57 Kaleido-X (7RU) Installation & Service Manual 5 Create a backup of the Frame A database. At this point, you have backed up the two single-frame databases—these are important, as they can be used (a) as a reference when re-creating settings not carried over during the merge, and (b) to split an expansion system back into two independent frames.
  • Page 58 Kaleido-X (14RU) Expansion Expanding Existing Kaleido-X Frames IMPORTANT When prompted to restore factory default settings, click No. Kaleido-X (7RU) is replaced by a Kaleido-X (14RU) in the System list. Note: When the system is replaced, some settings are lost: input/output cards, external routers, and third party devices.
  • Page 59 Kaleido-X (7RU) Installation & Service Manual Choosing Frame B will cause incoming data (from the ZIP file) to be identified as belonging to Frame B. If you choose FRAME A, then the URIs (for logical sources, etc.) will not be modified to reference to Frame B. 14 Select Frame B, and then click OK to begin merging the incoming database (Frame B) into the currently loaded one (Frame A).
  • Page 60 Kaleido-X (14RU) Expansion Expanding Existing Kaleido-X Frames • to copy/paste monitors between layouts/displays. • to reassign a layout to a different room. • to save two or more rooms that are using the same heads. The table below describes the state of the database following a merge: Database Element Frame A Frame B Comments System...
  • Page 61 Kaleido-X (7RU) Installation & Service Manual 2 As needed, drag one or more new displays into the room. 3 Assign output heads from the expansion frame to the displays. You may have to temporarily move or resize full screen zones to be able to drag and drop head assignments onto displays.
  • Page 62 Kaleido-X (14RU) Expansion Expanding Existing Kaleido-X Frames Note: You cannot have two rooms in the expansion configuration that use the same output head. Conflicts will appear in red text in the System list. XEdit will allow you to save such a database, but not to export it to a Kaleido- X.
  • Page 63 Kaleido-X (7RU) Installation & Service Manual Conflicting assignments marked in rd 2 Open a room and locate the display with a duplicate head assignment. 3 Expand the filtered System list in the Tools pane, and then drag the appropriate output head onto the display whose assignment you wish to rectify.
  • Page 64 Kaleido-X (14RU) Expansion Expanding Existing Kaleido-X Frames The Copy layout to window opens, displaying the currently open layout on the left, and the target layout on the right. 3 Click and drag layout elements (grouped by display/head) from the left panel to the right panel.
  • Page 65 Kaleido-X (7RU) Installation & Service Manual 4 Click Copy layout. Note: Elements are positioned with the same relative offset. To avoid distortion in the layout, displays in the original and new rooms must have the same characteristics (i.e., resolution, size). The last step in bringing the database up to date is to: •...
  • Page 66 Kaleido-X (14RU) Expansion Expanding Existing Kaleido-X Frames 2 Power down both frames. 3 Check the pins on the expansion card connectors to make sure they are straight (inserting a card with bent pins can damage the card). 4 Gently but firmly, slide one expansion card into the slot labelled OUTPUT D / EXP of the Kaleido-X that will be designated Frame A.
  • Page 67 Kaleido-X (7RU) Installation & Service Manual Connect EXP LINK 1 on FRAME A to EXP LINK 1 on FRAME B Connect EXP LINK 2 on FRAME B to EXP LINK 2 on FRAME A 9 Power up both frames. Alarms may appear in the dashboard (see below), and, in some cases, you may see flashing LEDs on the KXO cards in Frame B.
  • Page 68 Kaleido-X (14RU) Expansion Expanding Existing Kaleido-X Frames Click here to view this page This button becomes available after you click Save. Select the check box to enable expansion mode 3 Enter the IP addresses currently used by Frame B. 4 Click Save, and then click Apply settings. Frame A and Frame B should reboot automatically.

  • Page 69: Expanding Mixed Kaleido-X Frames

    Kaleido-X (7RU) Installation & Service Manual 9 Open XEdit and load the database that was merged and updated for the expansion system (see Part 1 of 2 — Merging Databases, on page 56). 10 On the Configure menu, point to Database, and then click Export. 11 Type the IP address of the expansion frame, and then click OK.
  • Page 70 Kaleido-X (14RU) Expansion Configuring Router Card Expansion To configure internal router card expansion 1 Open XEdit and load the database associated with the Kaleido-X expansion system you wish to configure. 2 In the System list, review the state of the OPTION slots in each frame, to verify that it matches the configuration of your actual system, and add or remove router cards as needed (refer to Managing Cards in a Kaleido-X, or Kaleido-MX System Representation, in the Kaleido Software User’s Manual;...
  • Page 71 Kaleido-X (7RU) Installation & Service Manual creating holes in the router matrix. This is because the sources of one frame do not have access to the internal router of the other frame. The signals do not pass via the frame expansion cable. To be able to route any source to any internal router destination in the KX Router logical router, the router cards must be connected by their own router expansion cables (IN to OUT between cards in the same slot in each frame).
  • Page 72 Kaleido-X (14RU) Expansion Configuring Router Card Expansion 7 For FRAME A – OPTION A, click in the white column beside Expansion input, and choose the output option that matches your actual cabling connections from the list. A progress window may briefly appear. Note that the corresponding (inverse) settings appear beside the card you connected to.

  • Page 73: Splitting An Expansion Frame

    Kaleido-X (7RU) Installation & Service Manual Splitting an Expansion Frame It is possible to split a Kaleido-X (14RU) expansion system so that the two frames can be used independently. Before splitting an expansion system, we recommend that you create a backup of the expansion database using XEdit (refer to Creating a Backup, in the Kaleido Software User’s Manual;...
  • Page 74 Kaleido-X (14RU) Expansion Splitting an Expansion Frame 13 In XAdmin, on the System Configuration page, change the Frame IP Address, the System name, and the IP addresses of Output A, B, C and D so that they are unique to Frame B.

  • Page 75: Viewing The Status Of An Expansion Frame

    Kaleido-X (7RU) Installation & Service Manual 6 Import the database from Frame B (this should still be the expansion database as it existed before the split). 7 Modify the database for use on what will become standalone Frame B. • Delete the database elements that apply uniquely to Frame A. •...
  • Page 76 Kaleido-X (14RU) Expansion Viewing the Status of an Expansion Frame Click to expand section Click to collapse section Included in this list is detailed information and alarm statuses for the expansion cards. The serial number for each of these cards is also displayed.

  • Page 77: Troubleshooting

    Kaleido-X (7RU) Installation & Service Manual Troubleshooting Losing Inter-Frame Connectivity If the expansion card connectivity between Frame A and Frame B is lost (for example, if a cable is unplugged), the two frames will continue to operate, but with some limitations: •...

  • Page 78: Recovering An Expansion Frame

    Kaleido-X (14RU) Expansion Recovering an Expansion Frame Recovering an Expansion Frame There are some situations where a Kaleido-X (14RU) expansion system may stop working normally, or become partially unresponsive. It is possible to recover from such situations by first splitting the two frames, and then rejoining them in an expansion configuration. IMPORTANT The following procedure applies to the splitting of an expansion frame that is in an error condition or otherwise not working normally.
  • Page 79 Kaleido-X (7RU) Installation & Service Manual 9 On the System Configuration page, change the Frame IP Address, the System name, and the IP addresses of Output A, B and C so that they are unique to Frame B (i.e. different from those of Frame A). 10 Click Save, and then click Apply settings in the sidebar.
  • Page 80 Kaleido-X (14RU) Expansion Recovering an Expansion Frame 5 Click Save, and then click Apply settings in the sidebar. Note: If one or more cards in a Kaleido-X frame is being upgraded (i.e. if a Live Update is in progress), then it is not possible to apply any changes made in XAdmin.

  • Page 81: Multiviewer Cabling

    Multiviewer Cabling This chapter shows how to interconnect the multiviewer with its associated equipment. Cabling Diagram The following diagram shows a basic Kaleido-X (7RU) system configuration, with a single Kaleido-X (7RU) feeding 8 monitor wall displays. The Kaleido-RCP2 (if available) would be located on the production desk, while the Client PC could be anywhere with internet access to the network.

  • Page 82: Signal Connections To The Multiviewer

    Multiviewer Cabling Signal Connections to the Multiviewer Signal Connections to the Multiviewer KXO-Dual Output Rear Panel Connections HD-SDI Monitoring Output Option The output cards provide support for HD-SDI monitoring output in 720p, 1080i or 1080p (available with the optional KXO-HDM mezzanine). •...

  • Page 83: Gpi/Genlock Rear Panel Connections

    Kaleido-X (7RU) Installation & Service Manual Connector label Connector Head 1 Head 2 type Function ANALOG OUT 1 L ANALOG OUT 2 L WECO Analog audio output (left channel) to feed the audio monitoring system ANALOG OUT 1 R ANALOG OUT 2 R WECO Analog audio output (right channel) to feed the audio monitoring system AES OUT 1...
  • Page 84 Multiviewer Cabling GPI/Genlock Rear Panel Connections Rear Panel Connectors Connector label Connector type Function GPI A 1-24 DB-50 (female) GPI A input/output (bidirectional) connections GPI B 1-24 DB-50 (female) GPI B input/output (bidirectional) connections GPI C 1-24 DB-50 (female) GPI C input/output (bidirectional) connections REF INPUT Reference signal to genlock the multiviewer to the local plant.
  • Page 85 Kaleido-X (7RU) Installation & Service Manual GPI / Genlock Card GPI / Genlock Card 24.9kΩ Microprocessor GPI #P Input 200Ω GPI #P 1.5kΩ Buffer GPI #N Microprocessor Output GPI configured as INPUT GPI configured as OUTPUT In the following example, the goal is to trigger a relay and light up a light. CAUTION In the example below, make sure your P and N connections are in the proper polarity otherwise the GPI output will always be ON.

  • Page 86: Kxi-16 Input Rear Panel Connections

    Multiviewer Cabling KXI-16 Input Rear Panel Connections P = Positive, N = Negative, GND = Ground KXI-16 Input Rear Panel Connections The connectors located on the KXI-16-R rear panel are shown in the diagram and described in the table below. Bottom of panel Top of panel Connector label...
  • Page 87 Kaleido-X (7RU) Installation & Service Manual Bottom of panel Top of panel Connector label Connector type Function OUT 1 to OUT 24 Reclocked video outputs 1 to 24 Lanelink 12X 24 SDI signals from a router in another Kaleido-X frame Lanelink 12X 24 SDI signals to a router in another Kaleido-X frame...

  • Page 88: Commissioning The Multiviewer

    Multiviewer Cabling Commissioning the Multiviewer Commissioning the Multiviewer To interconnect the multiviewer with its related equipment 1 Connect the multiviewer’s outputs to your displays. See Cabling Diagram, on page 81. The Kaleido-X has been configured to automatically detect the resolution of any connected display.
  • Page 89 Kaleido-X (7RU) Installation & Service Manual IMPORTANT There are two different models of 7RU frames, and two models of power supplies. If you have a frame model KXA-FR7-B (with the corresponding KXA-PSU-7-B power supply), you must ensure that a ground cable (not included) is connected between the frame and the rack before powering up the unit.

  • Page 90: Verifying That The Cards Are Ready

    Multiviewer Cabling Verifying that the Cards are Ready Verifying that the Cards are Ready To verify that the cards (modules) are ready: • Check the status LEDs on each card installed in the Kaleido-X frame. Make sure that none are indicating an error condition (see table below). Photograph of a Kaleido-X (7RU) frame showing LED indicators on modules.

  • Page 91: Enabling Edid Auto-Detection From The Monitor Wall

    Kaleido-X (7RU) Installation & Service Manual The Display Resolution window appears: • If you would like the system to automatically select a resolution based on information from the connected display, select Use detected monitor resolution. • If you would like to manually set the resolution, select the desired resolution from the Default DVI resolution list: 3 Click OK.
  • Page 92 Multiviewer Cabling Enabling EDID Auto-Detection from the Monitor Wall 2 Select the Use detected monitor resolution check box. 3 Click OK.

  • Page 93: Ip Network Setup

    IP Network Setup This chapter explains how to implement IP network connectivity with the multiviewer. Networking Essentials The following network prerequisites must be met: • Any multiviewer you wish to configure or access by using XEdit or XAdmin must be connected to an Ethernet switch.

  • Page 94: Changing The Ip Address Of A Kaleido-X From The Monitor Wall

    IP Network Setup Changing the IP Address of a Kaleido-X from the Monitor Wall The Kaleido-X is shipped with the following default settings: Kaleido-X (7 RU) Kaleido-X (14 RU) 14RU (expansion) Frame IP address 10.0.3.70 10.0.3.70 10.0.3.70 Network mask 255.255.0.0 255.255.0.0 255.255.0.0 Gateway...

  • Page 95: Network Considerations

    Kaleido-X (7RU) Installation & Service Manual Network Considerations This multiviewer generates a low to moderate amount of client-to-server data traffic, and therefore has a minimal bandwidth impact on a network. TCP/UDP Port Usage The various Kaleido-X communication protocols require access to specific ports. In networks where a firewall is present between device A and device B, the ports used to communicate from device A to device B must be open on the incoming (external) side of the firewall.
  • Page 96 IP Network Setup TCP/UDP Port Usage From multiviewer to multiviewer The following ports, used for inter-frame communications, are open by default on all Kaleido Multiviewer systems: Port Used for Transport Notes Secure Shell Login is required to login to a multiviewer for maintenance.
  • Page 97 Kaleido-X (7RU) Installation & Service Manual Port Used for Transport Notes 5120 RCP2 Used to listen for Kaleido Software discovery packets 10000 For RCP2 protocol 10001 For RCP2 protocol 5120 On multicast 230.8.8.9 for RCP2 protocol 5121 For RCP2 protocol HTTP Used by the RCP-200 to obtain information from the multiviewer’s system database...
  • Page 98 IP Network Setup TCP/UDP Port Usage Driver Port Transport Notes 4000 GVG 7000 Native 12345 NVEP NV9000 (NP0017) 9193 VikinX Modular 4381 Quintech 9100 Sony HKSPC 12345 GVGNP Emulator Utah RCP-3 5001 SC-4 Ethernet SAM (Snell/Pro-Bel) SW-P-02 2000 SAM (Snell/Pro-Bel) SW-P-08 14000 Note: This is configurable in XEdit—you can choose any UDP or TCP/IP port...

  • Page 99: Network Considerations For A Multiviewer Cluster

    Kaleido-X (7RU) Installation & Service Manual Network Considerations for a Multiviewer Cluster IMPORTANT Before changing the system name or IP address of a multiviewer associated with a cluster, review the following. • If you change the system name or IP address of a cluster member while another cluster member is offline or otherwise unavailable, the cluster’s integrity will be broken.
  • Page 100 IP Network Setup Network Considerations for a Multiviewer Cluster...

  • Page 101: System Configuration

    System Configuration This chapter shows you the various maintenance operations and corrective actions that maybe required to be performed during system commissioning and over the multiviewer’s lifetime. System Requirements for a Client PC A client PC or laptop meeting the following requirements is required to access the XAdmin Web client, and the other Kaleido Software client applications.

  • Page 102: Installing Xedit From Your Multiviewer's Home Page

    System Configuration Installing XEdit from your Multiviewer’s Home Page • The Router Control Software Single Bus and Matrix View applications (also part of the iRouter Router Control Software packaged with iControl Application Servers) can be used to control your multiviewer’s logical sources and monitor wall destinations, via the KX Router logical router, or to control other logical routers configured within your multiviewer system.
  • Page 103 Kaleido-X (7RU) Installation & Service Manual At the end of the installation process: • If you have Windows 7, or Windows 10, shortcuts ( ) are added to your desktop and to the Start menu (under All Programs). • If you have Windows 8.1, or Windows 8, XEdit will appear on your desktop, in the Apps view with all the other applications on your PC (Windows 8.1), or in your Start screen (Windows 8).
  • Page 104 System Configuration Installing XEdit from your Multiviewer’s Home Page Depending on your Windows Firewall settings, a security alert may appear. • Click Allow access to unblock the application. If XEdit cannot find all of the fonts it needs already on your PC or laptop, it downloads them from the multiviewer automatically, in which case a message will appear to confirm the font update, and instruct you to restart the application.

  • Page 105: Uninstalling Xedit

    Kaleido-X (7RU) Installation & Service Manual Note: Once it has been installed from the multiviewer, XEdit remains on your PC or laptop, and can be launched from the shortcut that was added to your desktop, Apps view, or Start screen (see page 103), or from the Start menu.
  • Page 106 System Configuration Uninstalling XEdit Uninstalling XEdit (Dynamic Version 7.20 or Later) To uninstall XEdit (dynamic version 7.20 or later) 1 Close all XEdit windows you may have open. 2 Locate the Uninstall XEdit shortcut. • If you have Windows 7, or Windows 10: Open the Start menu, click All Programs, scroll to the Grass Valley (or Miranda Technologies ) folder, and then expand the Kaleido folder.

  • Page 107: Installing Router Control

    Kaleido-X (7RU) Installation & Service Manual Installing Router Control To install Router Control from your multiviewer’s home page 1 From a workstation on the same subnet as the multiviewer, open a Web browser window and type the multiviewer’s IP address in the address bar. The multiviewer’s home page appears.
  • Page 108 System Configuration Installing Router Control Once the installation has completed, the Router Control main application window appears. The application automatically connects to your multiviewer. The main window lists all logical routers configured within your multiviewer system, in addition to the KX Router logical router. 4 In Router Control, click the router you want to control, and then click Open.

  • Page 109: Uninstalling Router Control

    Kaleido-X (7RU) Installation & Service Manual Notes • Once it has been installed from the multiviewer, Router Control remains on your PC or laptop, and can be launched from the shortcut that was added to your desktop, Apps view, Start screen (see page 107), or from the Start menu.

  • Page 110: Installing Signal Path Viewer

    System Configuration Installing Signal Path Viewer 4 Click Uninstall. This removes Router Control, including all shortcuts, and other elements that were installed with it, from your system. Installing Signal Path Viewer To install Signal Path Viewer from your multiviewer’s home page 1 From a workstation on the same subnet as the multiviewer, open a Web browser window and type the multiviewer’s IP address in the address bar.
  • Page 111 Kaleido-X (7RU) Installation & Service Manual At the end of the installation process: • If you have Windows 7, or Windows 10, shortcuts ( ) are added to your desktop and to the Start menu (under All Programs). • If you have Windows 8.1, or Windows 8, Signal Path Viewer will appear on your desktop, in the Apps view with all the other installed applications on your PC (Windows 8.1), or in your Start screen (Windows 8).

  • Page 112: Uninstalling Signal Path Viewer

    System Configuration Uninstalling Signal Path Viewer Notes • Once it has been installed from the multiviewer, Signal Path Viewer remains on your PC or laptop, and can be launched from the shortcut that was added to your desktop, Apps view, Start screen (see page 111), or from the Start menu.
  • Page 113 Kaleido-X (7RU) Installation & Service Manual 4 Click Uninstall. This removes Signal Path Viewer, including all shortcuts, and other elements that were installed with it, from your system.

  • Page 114: Opening Xadmin

    System Configuration Opening XAdmin Opening XAdmin Connecting to a Multiviewer with a Different XEdit Version from your PC’s Version When connecting to a multiviewer with your PC and your PC already has XEdit installed, the XEdit version installed on your PC and the Kaleido Software version on the multiviewer must be same as explained below.

  • Page 115: Ways To Access Xadmin

    Kaleido-X (7RU) Installation & Service Manual Ways to Access XAdmin Access the XAdmin Web client as follows: • from a Web browser (see Opening XAdmin from a Browser on page 115), • from XEdit (see Opening XAdmin from XEdit on page 116), The first time you access XAdmin for a multiviewer (and every time the multiviewer’s IP address has changed), you may see a security warning or a certificate error message.

  • Page 116: Opening Xadmin From Xedit

    System Configuration Opening XAdmin from XEdit Opening XAdmin from XEdit To open XAdmin from XEdit 1 On the Configure menu, click Use XAdmin. XEdit prompts you for the IP address of the multiviewer you want to access. 2 Type the IP address, and then click OK. Your default Web browser opens.
  • Page 117 Kaleido-X (7RU) Installation & Service Manual To register your multiviewer’s security credentials with Firefox 1 Click I understand the Risks, at the bottom of the page. The message expands. 2 Click Add Exception. 3 In Add Security Exception, click Confirm Security Exception.
  • Page 118 System Configuration Registering your Multiviewer's Security Credentials with your Browser Your multiviewer's home page appears. You will now be able to access your multiviewer's client applications without seeing the warning. This will remain effective until the multiviewer's IP address is changed, in which case you will need follow the procedure again.
  • Page 119 Kaleido-X (7RU) Installation & Service Manual Internet Explorer’s security warning Chrome’s security warning...
  • Page 120 System Configuration Registering your Multiviewer's Security Credentials with your Browser Clicking Continue to this website (not recommended) (Internet Explorer), or Proceed anyway (Chrome) will let you access XAdmin but the browser’s address bar will keep indicating that the multiviewer’s identity is not verified. To suppress this warning, you need to perform the following, in Internet Explorer, even if your preferred browser is Chrome.
  • Page 121 Kaleido-X (7RU) Installation & Service Manual 5 In Certificate Import Wizard, click Next. 6 In Certificate Import Wizard, click Place all certificates in the following store, and then click Browse.
  • Page 122 System Configuration Registering your Multiviewer's Security Credentials with your Browser 7 In Select Certificate Store, select Trusted Root Certification Authorities, and then click 8 Back in Certificate Import Wizard, click Next.
  • Page 123 Kaleido-X (7RU) Installation & Service Manual 9 Click Finish. A security warning appears.
  • Page 124 System Configuration Registering your Multiviewer's Security Credentials with your Browser 10 Click Yes. 11 Certificate Import Wizard reports that the import was successful. 12 Click OK to continue, and then click OK to close the Certificate window. 13 Close all Internet Explorer (and Chrome, if any) windows, and then open your browser again.

  • Page 125: Enabling The Compatibility View In Internet Explorer

    Kaleido-X (7RU) Installation & Service Manual Special note for Chrome Web browser users (continued) Enabling the Compatibility View in Internet Explorer When you try to access XAdmin, from your multiviewer’s home page, in Internet Explorer 8, 9, or 10, you may see a blank page instead of XAdmin’s Status and Options page.
  • Page 126 System Configuration Enabling the Compatibility View in Internet Explorer The Compatibility View mode will remain enabled for this multiviewer as long as its IP address does not change.

  • Page 127: Xadmin Access Control

    Kaleido-X (7RU) Installation & Service Manual XAdmin Access Control XAdmin supports a simple authentication mechanism to prevent unauthorized users from modifying a multiviewer’s system configuration. Enabling XAdmin Access Control To enable access control in XAdmin 1 Open XAdmin. See Opening XAdmin on page 114.

  • Page 128: Changing The Xadmin Password

    System Configuration Changing the XAdmin Password 7 Click OK. The Log in to XAdmin page appears. Other XAdmin sessions open against the same multiviewer are also redirected to the login page. 8 Type the password, and then click Log in. The XAdmin Status and Options page appears.
  • Page 129 Kaleido-X (7RU) Installation & Service Manual 3 Type the new password you want to enforce in both the New password and the Confirm boxes. The password must contain between 6 and 20 alphanumeric characters or symbols. 4 Click Save. A confirmation message appears. 5 Click OK to close the message window.

  • Page 130: Disabling Xadmin Access Control

    System Configuration Disabling XAdmin Access Control Disabling XAdmin Access Control To disable access control in XAdmin 1 Open XAdmin. See Opening XAdmin on page 114. 2 Click Access control, in the navigation area on the left side of the page. The Access Control page appears.

  • Page 131: Closing A Password-Protected Xadmin Session

    Kaleido-X (7RU) Installation & Service Manual Closing a Password-Protected XAdmin Session To close your XAdmin session 1 Click Log out, in the navigation area on the left side of the current page, when you are ready to close your session. A confirmation message appears.
  • Page 132 System Configuration Viewing a Multiviewer’s Status Information Status and Options page for a Kaleido-X 4RU • In the case of a Kaleido-X (7RU) or Kaleido-X (14RU), cards are presented in the order they appear, from left to right when looking at the front of the chassis. •...
  • Page 133 Kaleido-X (7RU) Installation & Service Manual Note: The Kaleido Software does not distinguish neither between 1080PsF25 and 1080i50, nor between 1080PsF29.97 and 1080i59.94. Both 1080PsF25 and 1080i50 are reported as 1080i50, and both 1080PsF29.97 and 1080i59.94 are reported as 1080i59.94, on the monitor wall and in XAdmin’s Status and Options page.
  • Page 134 System Configuration Viewing a Multiviewer’s Status Information Temperature Fan statuses PSU statuses System status and option information Notes • The KXA-GPI-GEN card, with support for GPI, is standard on the Kaleido-X (7RU), and optional for the Kaleido-X (4RU). • In the case of a Kaleido-X (4RU), PSU statuses are not available, and the fan statuses are listed with the master output card’s information.

  • Page 135: Viewing Version Information

    Kaleido-X (7RU) Installation & Service Manual Viewing Version Information To view your multiviewer’s system and Kaleido Software version information 1 Open XAdmin. See Opening XAdmin on page 114. The XAdmin Status and Options page appears. • The Kaleido Software version appears on the Web browser’s title bar or tab label. •...
  • Page 136 System Configuration Viewing Version Information 3 Optionally, type a descriptive name for your system to make it readily identifiable. If there are more than one multiviewer in the same network environment, it is important to assign each a unique system name, so that you can tell them apart (for example, when using a remote control panel such as the Kaleido-RCP2 or RCP-200).
  • Page 137 Kaleido-X (7RU) Installation & Service Manual Note: As required by the IEEE-802.3 standard, section 28D.5, 1000 Mbps full-duplex communication is only supported via auto-negotiation. 8 Click Save. The new settings are saved locally. 9 Click OK. The Apply settings button becomes available. 10 Click Apply settings.

  • Page 138: Configuring The Rcp-200

    System Configuration Configuring the RCP-200 Configuring the RCP-200 The RCP-200 is shipped with an IP address of 10.0.3.200. On installation, you should consult your system administrator and replace this address with an appropriate address for your local network configuration (see Configuring the RCP-200’s IP settings on page 138).

  • Page 139: Logging On To The Rcp-200

    Kaleido-X (7RU) Installation & Service Manual To specify a lookup server for the RCP-200 1 Press the CONFIG button, located between the two screens on the front of the RCP-200. 2 Touch the COMM category on the right-hand screen. 3 Touch the DISCOVERY tab on the right-hand screen. 4 Use the four control knobs in the ADD TO LIST area to dial in the IP address of the multiviewer you want to operate.
  • Page 140 System Configuration Logging on to the RCP-200 • Does your system configuration include actions that were configured only on one or some specific members of the cluster? • Do you need to control a timer from the monitor wall in a cascade room? If any of the above elements is available only from one or some specific members, then make sure you select the room name prefixed with the appropriate multiviewer name.

  • Page 141: Correlating Monitor Wall Destinations And Kx Router Logical Routers For The Rcp-200

    Kaleido-X (7RU) Installation & Service Manual Notes • The RCP-200 will remember your user credentials until you log out explicitly (by touching LOG OUT at the upper-right corner of the control panel). • The pointer may flicker when two RCP users access displays fed by the same multiviewer output.

  • Page 142: Configuring The Kaleido-Rcp2

    System Configuration Configuring the Kaleido-RCP2 Configuring the Kaleido-RCP2 Note: The Kaleido-RCP2 unit is optional and is not included in the standard Kaleido-X package. The Kaleido-RCP2 is a multi-function remote control panel designed for use with Kaleido multiviewers. Ethernet connectivity allows multiple RCP users to access multiple Kaleido Multiviewer systems, allowing convenient access to the real-time operating features.

  • Page 143: Selecting A Room For The Kaleido-Rcp2

    Kaleido-X (7RU) Installation & Service Manual 3 Press the ENTER key to display the ETHERNET OPTIONS menu. 4 Select the IP ADDRESS menu using the 2 key (to move up in the list) or the 8 key (to move down the list), and then press ENTER. 5 Using the numeric keypad, type the chosen IP address, and then press ENTER.

  • Page 144: Logging On To The Kaleido-Rcp2

    System Configuration Logging on to the Kaleido-RCP2 The Enable IP x parameter instructs the Kaleido-RCP2 to query the selected IP address for a list of rooms. 5 Select Host IP ADDR, and then press ENTER. 6 Using the numeric keypad, type the IP address of a Kaleido Multiviewer on a remote subnet, and then press ENTER.

  • Page 145: Configuring An Audio Bridge Terminal

    Kaleido-X (7RU) Installation & Service Manual Configuring an Audio Bridge Terminal The optional Audio Bridge Terminal (ABT) is an external audio multiplexer/serializer for Kaleido multiviewers. The Kaleido-X supports audio channel inputs from the ABT-64 or ABT- 128 series of Audio Bridge Terminal panels through up to two SDTI inputs. The ABT-64 supports 64 channels and the ABT-128 supports 128 channels.

  • Page 146: Configuring A Client Pc To Configure An Abt's Network Settings

    System Configuration Configuring a Client PC to Configure an ABT’s Network Settings 4 Press the RESET button (located on the right-hand side of the ABT rear panel beside the ETHERNET/POWER RJ-45 connector) for at least 1 second. The Audio Bridge Terminal will reboot with the following static network configuration: Property Setting DHCP...
  • Page 147 Kaleido-X (7RU) Installation & Service Manual 3 In Network Connections, right-click the network adapter you wish to configure (e.g., Local Area Connection, or Ethernet), and then click Properties. If the system prompts you for an administrator password or confirmation, type the password or provide confirmation.
  • Page 148 System Configuration Configuring a Client PC to Configure an ABT’s Network Settings For example, if the ABT’s IP address is 10.0.3.190, then the IP address of your client PC could be 10.0.3.1. If you are unsure, contact your network administrator. 7 Type a subnet mask in the same range as that of the ABT such as 255.255.0.0.

  • Page 149: Available Hardware And Software Options

    Kaleido-X (7RU) Installation & Service Manual Available Hardware and Software Options You can purchase various Kaleido Software and hardware options to expand your multiviewer’s capabilities that are not part of the basic offer. Kaleido Software options are enabled by entering a software key that has been sent to you once you have purchased the option.

  • Page 150: Enabling Options

    System Configuration Enabling Options Enabling Options To enable options on a multiviewer 1 Obtain a license key from Grass Valley. 2 Open XAdmin. The XAdmin Status and Options page appears. 3 Click the arrow button at the end of the heading row that corresponds to the module for which you want to enable an option.
  • Page 151 Kaleido-X (7RU) Installation & Service Manual Once the option is enabled, the license key is displayed, and a Disable button replaces the Enable button.
  • Page 152 System Configuration Enabling Options...

  • Page 153: Maintenance & Troubleshooting

    Maintenance & Troubleshooting This chapter shows how to configure the multiviewer. System Verification Verifying the Kaleido-X Multiviewer Status To verify the status of your Kaleido-X multiviewer: 1 Open a Web browser window and enter the multiviewer’s IP address in the address bar. The Kaleido Multiviewer home page appears.
  • Page 154 Maintenance & Troubleshooting Verifying the Kaleido-X Multiviewer Status The XAdmin Status and Options page appears, displaying a list of all cards and their statuses. Cards are presented in the order they appear, from left to right when looking at the front of the chassis.
  • Page 155 Kaleido-X (7RU) Installation & Service Manual 6 Move the pointer to an input signal status icon to view the associated signal format. Status indicator Card type Serial number Version information Input signal status Input signal format Status indicator Card type Serial number Version information Input signal status Input signal format...
  • Page 156 Maintenance & Troubleshooting Verifying the Kaleido-X Multiviewer Status 8 Review the enabled card options, and make sure that no card status error is reported. Note: Available Hardware and Software Options, on page 149, for more information on the available options.
  • Page 157 Kaleido-X (7RU) Installation & Service Manual In the case of a Kaleido-X (4RU), fan status information for the frame is listed with the master output card’s information. 1.PSU status information is not available in XAdmin for this multiviewer model.

  • Page 158: Verifying The Kaleido-Rcp2

    Maintenance & Troubleshooting Verifying the Kaleido-RCP2 9 Expand the GPI/genlock module (KXA-GPI-GEN) and check the main system statuses of the Kaleido-X frame, to make Make sure that there are no errors or alerts related to system temperature, fan operation, or card fault conditions. Temperature Door status Fan statuses...

  • Page 159: Loading A Layout

    Kaleido-X (7RU) Installation & Service Manual Loading a Layout If your system was configured prior to shipment, a layout already appears on all displays. Otherwise, a gray screen will appear with the following message in the middle: No layout has been assigned to this room. Please load a layout. To load a layout on the monitor wall •...

  • Page 160: Verifying The System Ip Address, System Name, And Application Version

    Maintenance & Troubleshooting Verifying the System IP Address, System Name, and Application Version ACTIVITY Indicator on Rear Panel Power-Supply LEDs on Front Panel Color Status Color Status Orange Activity Orange Warning Hardware fault Flashing orange Warning, rebooting Flashing red Upgrading firmware Hardware fault Flashing red Upgrading firmware...

  • Page 161: Maintenance

    Kaleido-X (7RU) Installation & Service Manual Maintenance Card Installation and Replacement This section describes the installation of rear connector panels and cards in the Kaleido-X frame. Installing a Rear Connector Panel To install a rear connector panel 1 Remove the blank rear panel or the rear panel from the previously-installed card, using a screwdriver to loosen the two captive screws.

  • Page 162: Replacing Power Supply Modules

    Maintenance & Troubleshooting Replacing Power Supply Modules Replacing Power Supply Modules In the event of a power supply failure, the unit will switch to the redundant power supply for its power source. An alarm will appear on the Kaleido-X output screen, until it is manually reset through the Kaleido Software.
  • Page 163 Kaleido-X (7RU) Installation & Service Manual AC good (green) DC good (green) Fault (red) Removing a Power Supply To remove a power supply 1 Open the front door of the frame and locate the two power supplies at the lower right side.
  • Page 164 Maintenance & Troubleshooting Replacing Power Supply Modules Installing a Power Supply To install a power supply 1 Position the supply in front of an empty power supply slot in the top front of the frame, with the connector end towards the frame. 2 Slide the power supply into the empty slot, moving it gently until it contacts the sockets at the rear of the slot.

  • Page 165: Replacing Frame Ventilation Fans

    Kaleido-X (7RU) Installation & Service Manual Replacing Frame Ventilation Fans The primary cooling fans for the Kaleido-X frame are located at the top rear of the frame, behind the power supplies. Six fans are mounted in a removable assembly. IMPORTANT The Kaleido-X requires a constant flow of cooling air during operation.

  • Page 166: Cleaning The Air Filter

    Maintenance & Troubleshooting Cleaning the Air Filter 4 Power up the frame by plugging in the AC cords. 5 Verify that all six fans are running properly. Cleaning the Air Filter Occasionally, the air filter has to be cleaned in order to maintain proper ventilation. The air filter is located in the front door of the Kaleido-X (7RU) frame.

  • Page 167: Generating A System Snapshot

    Kaleido-X (7RU) Installation & Service Manual Generating a System Snapshot A system snapshot creates a compressed file that contains information that can be used by Technical Support for troubleshooting purposes. To generate a system snapshot 1 Open XAdmin. See Opening XAdmin on page 114.

  • Page 168: Upgrading The Multiviewer

    Maintenance & Troubleshooting Upgrading the Multiviewer Upgrading the Multiviewer Whenever possible, upgrade the multiviewer to use the latest Kaleido Software version number to take advantage of the latest bug fixes and stability enhancements. See the Kaleido Software Release Notes for more information about a Kaleido Software release. Pre-upgrade Checklist IMPORTANT Back up your system database...

  • Page 169: Upgrade Oveview

    Kaleido-X (7RU) Installation & Service Manual IMPORTANT (continued) Cluster and cascade systems All multiviewers that are part of a cluster or cascade system must have the same Kaleido Software version. For cluster systems, Kaleido Software versions 8.70 and 6.50 introduce a hard compatibility break with previous Kaleido Software versions.
  • Page 170 Maintenance & Troubleshooting Upgrade Oveview You will need a USB key (not supplied) and a mouse to perform an upgrade of the Kaleido Software system. The USB key should be USB 2.0 compliant, have a capacity of at least 1 GB, and must be formatted using the FAT32 file system.

  • Page 171: Upgrading The Multiviewer Using A Usb Key

    Kaleido-X (7RU) Installation & Service Manual Upgrading the Multiviewer Using a USB Key Kaleido Software Minimum Version Compatibility, on page 18 for the Kaleido Software compatibility with your current hardware and to identify if any required hardware upgrade may be necessary to be done before you upgrade your multiviewer. IMPORTANT Before upgrading the multiviewer system, review the following.
  • Page 172 Maintenance & Troubleshooting Upgrading the Multiviewer Using a USB Key IMPORTANT (continued) Internal router control In the case of a multiviewer system whose internal router is controlled from an external router control device or application, and was configured before version 5.20 of the Kaleido Software, after upgrading your system to version 5.20 or later, you may need to: •...
  • Page 173 Kaleido-X (7RU) Installation & Service Manual 3 Locate and open the Kaleido Software Upgrade Manager application (XUpdate). 4 On the startup screen, click the appropriate update option for your multiviewer model: Kaleido-X 5 When prompted to select a type of update, click Smart update (recommended). Note: If you click Total update (no prompt), then the update process, once initiated, cannot be halted.
  • Page 174 Maintenance & Troubleshooting Upgrading the Multiviewer Using a USB Key 7 When prompted to select an update file, locate and open the following Kaleido Software operating system file, with the following format: kxos-9.00_build_xxxx- 4GB.img file will be copied to the USB key. This may take a few minutes. When the copying process has finished, a message appears.
  • Page 175 Kaleido-X (7RU) Installation & Service Manual To upgrade the Kaleido system software and firmware 1 Insert the USB key into any USB port on the multiviewer. After a while, a message appears at the bottom left corner of the monitor wall, reporting that the Upgrade Manager is verifying software, firmware, and safe mode versions.
  • Page 176 Maintenance & Troubleshooting Upgrading the Multiviewer Using a USB Key 3 The upgrade process begins automatically, starting with the Kaleido Software upgrade. IMPORTANT All cards are updated in parallel, during which time their status LEDs will be flashing red. Do not interrupt this process. Do not insert or remove cards while an upgrade is in progress.
  • Page 177 Kaleido-X (7RU) Installation & Service Manual The multiviewer now restarts. IMPORTANT If you are upgrading a Kaleido-X multiviewer from version 5.00 (or earlier) to version 5.10 (or later), and your system includes output cards with KXO-HDM mezzanines, the mezzanines’ firmware will now be upgraded.
  • Page 178 Maintenance & Troubleshooting Upgrading the Multiviewer Using a USB Key Displaying the Dashboard To display the dashboard 1 Right-click anywhere on the monitor wall. On the menu, point to Monitor wall, and then click Show dashboard to display the dashboard associated with the current head. Show dashboard Monitor wall menu (within composite monitor menu) Note: If you right-click the monitor wall background directly, then the...

  • Page 179: Downgrading The Multiviewer System

    Kaleido-X (7RU) Installation & Service Manual Downgrading the Multiviewer System IMPORTANT Before downgrading your Kaleido Software system, review the following. • Alarm debouncing may need to be recalibrated: before downgrading from version 6.60 (or later) to version 6.50 (or earlier) of the Kaleido Software, make sure to review your system’s alarm debouncing calibrations, some of which you may have to modify if you wish to maintain the same behavior.

  • Page 180: Troubleshooting

    Maintenance & Troubleshooting Troubleshooting Troubleshooting Troubleshooting with the card's front edge USB connector A USB mouse can be directly connected to the multiviewer card for troubleshooting purposes (as opposed to connecting the mouse to a Kaleido-RCP2, for instance) with the following conditions.
  • Page 181 Kaleido-X (7RU) Installation & Service Manual Status dashboard messages (continued) Message Description Card temperature critical Card is overheating, which might result in decreased system performance (for example, green dots, flickering, card not starting). You should halt operations until the overheating problem is resolved. Card temperature high Temperature warning;...
  • Page 182 Maintenance & Troubleshooting Dashboard Messages Upgrade dashboard messages (continued) Message Description Cannot upgrade card in This message will appear on an expansion frame if Frame B this slot. Move card to contains cards running software or firmware older than version frame A or swap with card 3.00.

  • Page 183: Troubleshooting Common Issues

    Kaleido-X (7RU) Installation & Service Manual Troubleshooting Common Issues Troubleshooting consists of using fault-isolation techniques to narrow down the probable cause to a specific multiviewer component. Schedule these maintenance operations during off hours when the system is not in use if possible as troubleshooting can cause outage. Use the following troubleshooting table to diagnose common issues and take corrective actions to restore operation.
  • Page 184 Maintenance & Troubleshooting Troubleshooting Common Issues Symptom Probable cause Test Corrective action The Ethernet cable If the cable is connected In order to work properly, an output After restarting the whole system connected to the rear to the card rear module, card must be connected to a or after inserting module of the card is not...

  • Page 185: Output Card Memory Module Upgrade Procedure

    Kaleido-X (7RU) Installation & Service Manual Output Card Memory Module Upgrade Procedure An output card that has 1 GB RAM used with Kaleido Software version 5.00 or higher is not To correct this issue, you must upgrade the RAM on the output card to 2 GB. The supported.

  • Page 186: Verifying The Amount Of Ram Installed On Kaleido-X Output Cards

    Maintenance & Troubleshooting Verifying the Amount of RAM Installed on Kaleido-X Output Cards Verifying the Amount of RAM Installed on Kaleido-X Output Cards To verify whether a KXO-Dual output card has 1 GB or 2 GB of RAM 1 Open XAdmin’s Technical Support page, to download a system snapshot (see “Generating a System Snapshot”...

  • Page 187: Replacing / Upgrading The Memory Module On Kxo-Dual Output Cards

    Kaleido-X (7RU) Installation & Service Manual 4 Open the folder you just identified, and navigate to /var/log/messages 5 Open this file ( ) in a text editor. Alternatively you can also drag the file onto a messages browser window. 6 Search for a line where information similar to the following appears: Mar 10 09:39:42 localhost kernel: Memory: 2044012k/2064192k available (1354k kernel code, 19084k reserved, 468k data, 108k init, 1146688k ...
  • Page 188 Maintenance & Troubleshooting Replacing / Upgrading the Memory Module on KXO-Dual Output Cards • In the case of a Kaleido-X Expansion system, start with the KXO-Dual card in Frame A slot C, then continue with the cards in slots B, and A. Next move on to Frame B slot C, and continue with the cards in slots B, and A (in this order).

  • Page 189: Disposal And Recycling Information

    Kaleido-X (7RU) Installation & Service Manual Disposal and Recycling Information Your Grass Valley equipment comes with at least one lithium button battery (Li-MnO located on the main printed circuit board. The batteries are used for backup and should not need to be replaced during the lifetime of the equipment. Before disposing of your Grass Valley equipment, please remove the battery as follows: 1 Make sure the AC adapter is unplugged from the power outlet.
  • Page 190 Maintenance & Troubleshooting Disposal and Recycling Information...

  • Page 191: Kaleido-Ip/Kaleido-X Cascade Step-By-Step Configuration

    Kaleido-IP/Kaleido-X Cascade Step-by- Step Configuration This chapter explains how to connect two multiviewers — a Kaleido-IP and a Kaleido-X in cascade mode, and how to configure and operate them as a single system. Both multiviewers must use the same Kaleido Software version of 6.40 or higher. Introduction Depending on your purposes, you may wish to monitor both baseband and IP sources at once, on the same monitor wall display.
  • Page 192 Kaleido-IP/Kaleido-X Cascade Step-by-Step Configuration Physical Installation To interconnect a Kaleido-IP and a Kaleido-X into a cascade 1 Connect one of the Kaleido-IP’s DisplayPort outputs to a DVI input on the Kaleido-X output card that will be connected to the monitor wall. 2 In the case of a cascade room with two output heads, connect the second DisplayPort output on the Kaleido-IP to the second DVI input on the Kaleido-X.

  • Page 193: Cascade Configuration In Xedit

    Kaleido-X Hardware Description & Installation Manual Cascade Configuration in XEdit Adding Multiviewers to a Cascade The Kaleido Software’s support for cascade systems is based on the cluster feature. Therefore, like a cluster, a cascade system must meet the following requirements: •...

  • Page 194: Configuring Cascade Rooms

    Kaleido-IP/Kaleido-X Cascade Step-by-Step Configuration Configuring Cascade Rooms 3 If your PC and the multiviewer you wish to add are on the same subnet, then you can select the multiviewer’s IP address from the list. Otherwise type the appropriate IP address in the box. 4 Click OK.

  • Page 195: Configuring Layouts For A Cascade Room

    Kaleido-X Hardware Description & Installation Manual 2 Click a first head. In the Properties pane, its name appears in the Output head box. 3 Select the appropriate Kaleido-IP head from the Layer 2 head (for cascade configuration) list. Since the Kaleido-IP/Kaleido-X cascade does not support a third layer, leave Layer 3 head (for cascade configuration) unassigned.

  • Page 196: Repairing A Cascade Configuration

    Kaleido-IP/Kaleido-X Cascade Step-by-Step Configuration Repairing a Cascade Configuration Repairing a Cascade Configuration While connected in XEdit to a multiviewer that is part of a cascade, if you change the system name or IP address of this multiviewer while another cascade member is offline or otherwise unavailable, the underlying cluster’s integrity will be broken.

  • Page 197: Cascade Upgrade

    Kaleido-X Hardware Description & Installation Manual Cascade Upgrade Update the multiviewers that are part of a Kaleido-IP/Kaleido-X cascade in sequence, starting with the multiviewer farthest from the monitor wall (i.e. the Kaleido-IP), and finishing with the one connected to the monitor wall displays (i.e. the Kaleido-X). When you restart one multiviewer at the end of its update process, you can start updating the other without waiting for the restart to be completed.
  • Page 198 Kaleido-IP/Kaleido-X Cascade Step-by-Step Configuration Cascade Upgrade 3 Click the XAdmin button. The XAdmin Status and Options page appears. Internet Explorer users: • If the page remains blank, then see Enabling the Compatibility View in Internet Explorer on page 125. • If you see a certificate error message instead of the Status and Options page, then see Registering your Multiviewer's Security Credentials with your Browser...
  • Page 199 Kaleido-X Hardware Description & Installation Manual 6 Navigate to the RUN package you wish to install, select it, and then click Open. The selected file is uploaded to the Kaleido-IP. This may take a few seconds. 7 Once the upload has completed, click Apply update. While the upgrade is taking place you can monitor its progress if you wish, or wait until the system prompts you to restart the Kaleido-IP unit.
  • Page 200 Kaleido-IP/Kaleido-X Cascade Step-by-Step Configuration Cascade Upgrade 8 Once the upgrade has completed, if you wish to keep a copy of the log messages, scroll down to the bottom of the page, right-click Download the Upgrade log, and save the log to your hard drive as a text file.ƒ 9 Click Restart unit.

  • Page 201: Limitations

    Kaleido-X Hardware Description & Installation Manual At this point the Kaleido-IP upgrade is complete, and you can now proceed with upgrading the Kaleido-X. 13 Copy the Kaleido-X upgrade package files to a USB key (see Preparing a USB Key page 172). 14 Insert the USB key into any of the USB ports on the Kaleido-X.
  • Page 202 Kaleido-IP/Kaleido-X Cascade Step-by-Step Configuration Limitations output assignment for each RCP user, sources/channels and router configurations, pointer size configuration. Note: After changing the pointer size for a room, on all multiviewers in a cascade, you must restart every multiviewer, for the change to become effective across the cascade system.

  • Page 203: Specifications

    SD-SDI Inputs (KXI-16HSV3, KXI-16HSV, KXI-16HS3, KXI-16HS, KXI-16SV) Signal 4:2:2 SMPTE ST 259-C (270 Mbps) Formats 525 and 625 Audio SMPTE ST 274:1994 Return loss > 15 dB up to 270 MHz Jitter < 0.2 UI Cable length 250 m (820 ft) (Belden 1694A)
  • Page 204 Return loss > 12 dB up to 1.485 GHz Jitter < 0.2 UI Cable length 100 m (328 ft) (Belden 1694A) 3G-SDI Inputs (KXI-16HSV3, KXI-16HS3) Signal 4:2:2 SMPTE ST 424:2006 (2.97, 2.97/1.001 GBps) Formats SMPTE ST 425:2008 level A and level B (single stream) 1080p50 1080p59.94...

  • Page 205: Kxa-Gpi-Gen Card

    These cards support one SDTI audio input. SDTI Audio Inputs Signal SMPTE ST 305:2005 (up to 128 channels/64 AES) Cable length 250 m (820 ft) (Belden 1694A) Connector KXA-GPI-GEN Card This card supports a reference input for system genlock. Reference Inputs...

  • Page 206: Kxo-24 Router Card

    Specifications KXO-24 Router Card These cards support two LTC balanced inputs for clock synchronization: LTC Balanced Inputs Signal SMPTE ST 309:1999, SMPTE ST 12:1995 (EBU-3259-E) Level 500 mVp-p to 10 Vp-p Impedance >10 kΩ Connector WECO ( www.weco.ca ) Plug-in Screw Connector System for Printed Circuit Boards Type 930-HFL (-DS), 930 / ...
  • Page 207 720p59.94 1080i50 1080i59.94 Audio SMPTE ST 299 (limited to one pair, embedded on group 1, pair 1) Cable length 100 m (328 ft) (Belden 1694A) Alignment jitter (100 KHz) < 0.2 UI Timing jitter (10Hz) <1UI Connectors 3G-SDI Ouputs Signal SMPTE ST 424 (2.97, 2.97/1.001 Gbps)

  • Page 208: Kxo-24Router Card

    SD-SDI Outputs Signal 4:2:2 SMPTE ST 259-C (270 Mbps) Formats 525 and 625 Cable length 250 m (820 ft) (Belden 1694A) Alignment jitter (100 KHz) < 0.2 UI Timing jitter (10Hz) <1UI Connectors HD-SDI Outputs Signal 4:2:2 SMPTE ST 292-C (1.5 Gbps) Supported resolutions 720p59.94...

  • Page 209: Kaleido-X Control

    Kaleido-X (7RU) Installation & Service Manual Kaleido-X Control KXA-GPI-GEN This card supports a bidirectional GPI interface (72 GPI, software-configured). There are three DB-50 female connectors: GPI A, GPI B, and GPI C. GPI bidirectional (up to 72) Description Contact closure to GND Signal Open collector 5 to 12 VDC Input mode...
  • Page 210 Specifications Kaleido-X (7RU) Frame Frequency 50/60 Hz Power 1200 W Max current Max Power out 1300 W @ 100 Vac Dimensions H: 309 mm (12.17 in) (7 RU) W: 448 mm (17.64 in) + mounting flange for standard 19 in rack D: 527 mm (20.75 in) Full spec.

  • Page 211: Multiviewer Integration With Other Systems And Equipment

    Kaleido-X (7RU) Installation & Service Manual Multiviewer Integration with other Systems and Equipment A number of configurable services are available to establish communications between the multiviewer and a wide variety of devices. Optional Drivers for Controlling Routing Devices from the Multiviewer Optional drivers are available to extend your Kaleido system with the ability to control routing devices that comply with the protocols listed in the following table.

  • Page 212: Optional Drivers For Controlling Tally Interface Devices From The Multiviewer

    Specifications Optional Drivers for Controlling Tally Interface Devices from the Multiviewer Text database Company Protocol download Routers/Controllers PESA USP (Unsolicited Status Cheetah, Tiger, Jaguar, Protocol) Cougar, Ocelot, Bobcat, TDM3000, PERC2000 system CPU Link Protocol No.1 controller (serial) Quintech XRM/SRM/MRF/MRM Series SRM 2150 Matrix Switching Protocol (serial) Systems...

  • Page 213: Optional Drivers For Timers

    Kaleido-X (7RU) Installation & Service Manual UMD controllers Company Device/System Image Video TSI-1000 Tally System Interface (requires option from Image Video) UMD Controller (TCP/IP or UDP/IP) IP Limitation: only one screen index can be received per unicast port. Automation systems Company Device/System Sundance Digital...

  • Page 214: Rs-422 Connection Diagram

    Specifications RS-422 Connection Diagram Company Protocol TCP/IP (port) Serial SAM (Snell/Pro-Bel) SW-P-08 Yes (14000) SW-P-02 Yes (2000) RS-422 Connection Diagram Each output card supports one RS-422 port over an RJ-45 connector. This port allows the Kaleido-X to connect to external serial devices such as a router, production switcher, or router controller.
  • Page 215 Kaleido-X (7RU) Installation & Service Manual...

  • Page 216: Contact Us

    Contact Us Grass Valley Technical Support For technical assistance, contact our international support center, at 1-800-547-8949 (US and Canada) or +1-530-478-4148. To obtain a local phone number for the support center nearest you, consult the Contact Us section of Grass Valley’s website (www.grassvalley.com). An online form for e-mail contact is also available from the website.

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