Customer Handover - GALLERY Classic Eco Installation Instructions Manual

CUSTOMER HANDOVER

Hand these instructions to the customer and advise the customer how to use the stove. Explain to
the customer that the stove has a flame failure and spillage monitoring system. Advise that if the
monitoring system repeatedly shuts off the stove, it must be switched off and not used until it has been
inspected by a competent person.
Advise that if the fire goes out for any reason, wait at least three minutes before relighting.
Advise the customer that due to the newness of materials the stove may give off a slight smell for a
period of time after commissioning. This is quite normal and any odours should disperse after a few
hours operation. Windows must be opened to aid ventilation.
Stress that no extra logs must be added over and above those supplied with the appliance and that any
replacements must only be authorised spares.
Recommend that the stove is regularly serviced and the flue system checked by suitably qualified
persons registered with appropriate governing body.
IMPORTANT NOTE ABOUT CONDENSATION
When the unit is turned on, condensation will initially form on the glass. This is a normal occurrence.
Water vapour is created when gas is burned. This will condense against the cold glass. This
condensation will form every time the unit is switched on from cold. The condensation will disappear
once the unit is at operating temperature.
In order to quickly get the unit to operating temperature, we strongly recommend you let the unit burn
on high for at least 15 minutes. This means you do not switch to low setting during this brief period and
is the fastest way to make sure the condensation disappears.
If the unit is immediately set to a lower setting after switching on for the first time, the glass will remain
wet for a longer period of time, and this will result in it becoming dirty more quickly.
The condensation which forms on the internal surface of the glass during operation can collect
airborne contaminates which may cause staining. These contaminates can build up over a period of
time, giving the appearance of misty/cloudy viewing area and if left, may result in the need for the
glass to be replaced. Adequate service and maintenance combined with the correct operational use will
reduce the risk of this happening.
When cleaning do not use any of the following cleaning materials:
Hard (abrasive) sponges, steel wool, abrasives and cleaners with ammonia or acid (including citric acid),
paper towels, ceramic cook top cleaner.
Only use water or mild detergents. We recommend using Percy Doughty Glass Cleaner available
through all good stove retailers.
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