Troubleshooting; Symptoms And Remedies - Xylem optimyze Installation, Operation And Maintenance Manual

8 Troubleshooting

8.1 Symptoms and remedies

Symptom
The LED is off.
The optimyze application icon is
not visible on the mobile device.
No information is displayed on the
Scan QR code screen.
Incorrect serial number is
entered.
The Enter button is not seen on
the bottom of the screen, after the
serial number is entered.
Cannot find the device, try again.
message is shown.
Device found, turn on
configuration mode and try again
message is shown.
™
optimyze Installation, Operation, and Maintenance Manual
Cause
The sensor is in sleep mode.
–
The camera of mobile device is
turned off in privacy.
The Bluetooth wireless
technology is turned off in settings
and privacy for mobile device.
The Valid serial number is 9 digits
long and starts with 3 message is
shown.
The soft keyboard on the phone
screen hides the Enter button at
the bottom of the screen.
The sensor is in sleep mode.
The configuration mode is off.
The incorrect serial number is
entered.
The configuration mode is off.
The configuration mode is on and
does not connect with mobile
device.
8 Troubleshooting
Remedy
1. Activate the sensor.
For more information, see
Activate the sensor
on page
14.
2. Battery of the sensor is
depleted.
3. If necessary, replace the
battery.
Check the application page in
mobile device for the optimyze
application icon.
Turn on the camera in privacy for
mobile device.
Turn on the Bluetooth wireless
technology.
Check that the serial number is
correct.
Tap Done button or the
background to close the soft
keyboard.
1. Activate the sensor.
For more information, see
Activate the sensor
on page
14.
2. Set up the sensor to
configuration mode.
For more information, see
up the configuration mode
page 15.
3. Check that the QR code or the
serial number is correct.
1. Set up the sensor to
configuration mode.
For more information, see
up the configuration mode
page 15.
2. Check the Bluetooth wireless
technology compatibility.
The Bluetooth wireless
technology software version
must be 5.0.
3. Connect the mobile device to
sensor.
For more information, see
Connect a mobile phone to the
sensor
on page 15.
Set
on
Set
on
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