Troubleshooting - Sage the Dose Control Pro Instruction Booklet

TROUBLESHOOTING

TROUBLESHOOTING
PROBLEM
Grinder does
not start after
pressing
START|CANCEL
button
Motor starts but
no ground coffee
coming from
grind outlet
Can't adjust the
Grind Size Collar
Unable to lock
bean hopper into
position
Not enough/
too much coffee
grind
Portafilter
overfills
Emergency stop?
18
POSSIBLE CAUSE
• Grinder not plugged in.
• Bean hopper not attached
correctly.
• Grinder has overheated.
• GRIND TIME dial
is on 0 seconds.
• No coffee beans in bean
hopper.
• Grinder/bean hopper
is blocked.
• Grind Size Collar too tight.
• Coffee beans and grinds
caught in the burrs
• Hopper not installed
correctly.
• Coffee beans obstructing
bean hopper locking
device.
• Grind amount requires
adjustment.
WHAT TO DO
• Plug power cord into
power outlet.
• Lock bean hopper into position.
Refer to the Bean Hopper section
on page 10.
• Leave for 20 minutes to cool down
before using again.
• Rotate the GRIND TIME dial
to increase grind time.
• Fill bean hopper with fresh
coffee beans.
• Remove bean hopper. Inspect
bean hopper and burrs for
blockage. Refer to the Cleaning
Conical Burrs section on page 16.
• Rotate the Bean Hopper to turn the
Grind Size Collar to adjust grind
settings.
• Run the grinder by pressing the
START|CANCEL button while
turning the Hopper.
• Unlock the hopper and install
as per instruction. Refer to the
Bean Hopper section on page 10.
• Remove bean hopper. Clear coffee
beans from top of burrs. Re-lock the
hopper into position & try again.
• Use GRIND TIME dial to fine
tune the amount more or less.
• It is normal for the correct amount
of coffee to appear overfilled in
your portafilter. Untamped coffee
has approximately three times
the volume of tamped coffee.
• Press the START|CANCEL button
to pause operation.
• Unplug power cord from
power outlet.