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50
C
4: S
HAPTER
TANDARD
Initiating Camp On
With Call Transfer
F
EATURES
Example 1: Camp On With Call Transfer
The user at extension 1001 calls the user at extension 1002, who then
transfers the call to extension 1003. But the user at extension 1003 is on
another call. (The display panel of the extension 1002 telephone shows
"On Another Call.") So the user at extension 1002 initiates the Camp On
call, and then hangs up. The user at extension 1001 remains on hold
while the user at extension 1003 hears a tone that indicates a caller is
camped on. As soon as extension 1003 is available, extension 1003 rings
with a call from extension 1001.
In this example, the user at extension 1002 initiates Camp On after
initiating a screened call transfer.
In contrast, Example 2 shows how a user can initiate Camp On to directly
queue a transferred call on to a destination extension that is in use or
busy without using the call transfer feature.
Example 2: Direct Camp On
The user at extension 1001 calls the user at extension 1004, who
determines that extension 1005 is busy and cannot take the call (meaning
all of its system access lines are in use). So instead of transferring and
dropping the call to the call coverage for extension 1005, extension 1004
initiates the Camp On call and then hangs up. The user at extension 1001
remains on hold while the user at extension 1005 hears a tone that
indicates a caller is camped on. As soon as extension 1005 is available,
extension 1005 rings with a call from extension 1001.
In this example, the user at extension 1004 simply initiates Camp On after
receiving the call from extension 1001.
If you have a 3Com Basic, Business, or Manager Telephone, or Attendant
Console, you can initiate Camp On with Call Transfer to queue a call to
an in use destination extension.
1 While on a call, initiate a (screened) call transfer as described in
"Announced (Screened) Transfer"
2 When you see "On Another Call" on your display panel for the
destination extension, press Feature + 468 (or press the Camp On
Access button if one is programmed on your telephone).
earlier in this chapter.
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