Table of Contents
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I
NDEX
A
accessibility options 17
account codes (feature code) 99
account codes and billing codes 72
ACD 75
and the Do Not Disturb feature 65
ACD, hunt, calling groups (feature code) 99
administrator, definition 10
agent (supervisory monitoring) 82
all calls, forwarding 41
analog telephones on an NBX system 13
announcements, broadcasting 87, 88
answering calls 39
applying your call permissions to another
telephone 66
Auto Attendant, definition 10
automatic call distribution (ACD) 75
automatic callback
(feature code) 99
initiating 53
introduction 53
automatic telephone relocation 57
B
billing and account codes 72
blocking
internal and external ID 73
unauthorized outbound calls 65
bracket
3100, telephone support 105
branch offices, calling 92
broadcasting announcements 87, 88
busy line (call forwarding) 41
buttons
3100 Entry Telephone 20
C
call centers 75
call coverage point 40
call forward
all (feature code) 99
all calls 41
busy (feature code) 99
busy line 41
call coverage point 40
default 41, 43
no answer (feature code) 99
override 45
precedence 45
problems with 108
ring no answer 41
call park
default extensions 86
introduction 86
park a call (feature code) 99
retrieving a parked call 87
call permissions
applying yours to another telephone 66
introduction 66
call pickup
directed 75
directed (feature code) 99
group 75
group (feature code) 99
introduction 74
problem 108
call privacy 83
enabling/disabling by the NBX administrator 83
on/off (feature code) 99
toggle on/off 83
caller ID
identity restriction 73
restricting on outbound calls 73
restriction (CLIR-ALL) (feature code) 100
calling groups
and the Do Not Disturb feature 65
overview 75
sample configuration 80
Calling Line Identity Restriction (CLIR) 73
camp on
direct 51
direct (feature code) 100
example of direct 50
example of with call transfer 50
initiating with call transfer 50
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