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108
A
A: T
PPENDIX
ELEPHONE
I
M
NSTALLATION AND
AINTENANCE
Table 8 Possible Problems (continued)
Possible Problem
When I dial 9 or 8 to
access an outside line, an
error tone plays.
After I call another user in
my organization, I hear a
tone but no ringing.
On my 3Com Business
Telephone or 3Com
Manager's Telephone, all
incoming internal calls
come over my speaker
phone.
When I try to access the
NBX NetSet utility, I do not
get a response after I type
the NBX system's IP address
and press Enter.
I am unable to log in to the
NBX NetSet utility.
My telephone is not
forwarding my incoming
calls to my voice mailbox.
I try to pick up a call ringing
on another telephone using
Directed Call Pickup, but it
fails.
My telephone keeps
ringing after I pick up the
handset.
I dial an external call but
nothing happens.
Suggested Solutions
No outside lines are available. Try again in a few
minutes.
The other user may have the Hands Free Active on
Intercom feature enabled. Begin speaking after you
hear the tone.
You have the Hands Free Active on Intercom feature
enabled.
Ask your administrator to verify the IP address that you
typed into your web browser.
You must set up your voice mail before you can use the
NBX NetSet utility. Press the Message button. The
prompts guide you through the setup. Then use your
voice mail password to access the NBX NetSet utility. If
you are on an analog telephone, see
Password and Voice Mail for the First Time"
Chapter
1.
Log in to the NBX NetSet utility and go to Call
Forward > Call Forward and verify that you have
selected Forward to Voice Mail as your call coverage
point. For details, see
"Forwarding Incoming Calls"
Chapter
4.
The telephone that you are using to pick up the call
may not be in the same group as the telephone that is
ringing and the telephone group to which the ringing
telephone belongs does not allow nonmember pickup.
See
"Call Pickup"
in
Chapter
Your telephone may have lost connection to the
system immediately after a call came in. Remove the
Ethernet cord from the jack, then re-insert it into
the wall jack.
Wait a few seconds. If the telephone continues to
ring, disconnect the electrical power for your
telephone, and then plug it back in.
You may be required to enter an account code to
complete the call. See
"Account (Billing) Codes"
Chapter
6.
"Setting Up Your
in
in
6.
in
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