Contact Us; Telephone Technical Support And Repair - 3Com IntelliJack NJ225 User Manual

Obtaining Support

Contact Us

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users will need to apply for a user name and password. A link to software downloads can
be found from this http://eSupport.3com.com/ page, or located from the
www.3Com.com home page.
Software Upgrades are the software releases that follow the software version included
with your original product. In order to access upgrades and related documentation you
must first purchase a service contract from 3Com or your reseller.
3Com offers telephone, e-mail and internet access to technical support and repair
services. To access these services for your region, use the appropriate telephone number,
URL or e-mail address from the list below. You will find a current directory of support
telephone numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/

Telephone Technical Support and Repair

To obtain telephone support as part of your warranty and other service benefits, you must
first register your product at
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following information ready:
Product model name, part number, and serial number
I
A list of system hardware and software, including rev level
I
Diagnostic error messages
I
Details about recent configuration changes, if applicable
I
To send a product directly to 3Com for repair, you must first obtain a return authorization
number (RMA). Products sent to 3Com, without authorization numbers clearly marked on
the outside of the package, will be returned to the sender unopened, at the sender's
expense. If your product is registered and under warranty, you can obtain an RMA
number online at
http://eSupport.3com.com/
First time users will need to apply for a user name and password.
These numbers are correct at the time of publication. Find a current directory of support
telephone numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/