Miscellaneous Ethernet Troubleshooting - Holzworth Instrumentation HS9000B Series User Manual

7.3.2 Miscellaneous Ethernet Troubleshooting

1. Ensure that the Holzworth software application is allowed through the firewall. Additionally,
ensure that anti-virus software is not blocking communication.
2. Using Windows Control Panel, disable Wi-Fi and any other hard-wired network connections.
Launch the Control Panel and proceed to Network and Internet, the Network and Sharing Center.
Click Change Adapter Settings.
3. In the Change Adapter Settings window right click on any network connections that are not
required for communication with the HA7062 and select Disable.
4. Close and re-launch the application GUI. Attempt to establish a connection with the HS9000B.
5. If connection remains unsuccessful, reset the PC network adapter in use to DHCP ('Obtain IP
address automatically') and reset the synthesizer to DHCP using either method in the previous two
sections.
6. Make a direct Ethernet connection from the PC to the synthesizer bypassing any routers or
network switches.
7. Right click the network adapter the synthesizer is connected to and click Properties.
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HS9000B Series Manual 1.04 Page 16 of 65