Miscellaneous Ethernet Troubleshooting - Holzworth Instrumentation HSX Series User Manual

6.4.2 MISCELLANEOUS ETHERNET TROUBLESHOOTING

1. Ensure that the Holzworth software application is allowed through the firewall.
Additionally, ensure that anti-virus software is not blocking communication.
2. Using Windows Control Panel, disable Wi-Fi and any other hard-wired network
connections. Launch the Control Panel and proceed to Network and Internet, the
Network and Sharing Center. Click Change Adapter Settings.
3. In the Change Adapter Settings window right click on any network connections that
are not required for communication with the HA7062 and select Disable.
4. Close and re-launch the application GUI. Attempt to establish a connection with the
HSX9000.
5. If connection remains unsuccessful, reset the PC network adapter in use to DHCP
('Obtain IP address automatically') and reset the synthesizer to DHCP using either
method in the previous two sections.
6. Make a direct Ethernet connection from the PC to the synthesizer bypassing any
routers or network switches.
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