Troubleshooting (Faq) - Sharp AQUOS SH-02L Instruction Manual

Troubleshooting (FAQ)

If your handset requires
z Troubleshooting, you can perform a diagnostic yourself.
For details, refer to the NTT DOCOMO website.
( h ttps://www.nttdocomo.co.jp/support/trouble/repair/
(in Japanese only))
z Check whether the software update is required. If it is
required, update the software (
update").
z If there is no improvement on the problems even after
checking the following items, feel free to contact the
number listed in "Troubleshooting & Repairs" (in
Japanese only) on the last page or a repair counter
that DOCOMO specifies.
Power
„
z The handset is not turned on
y Is the battery pack installed correctly?
"Battery pack"
y Make sure the battery has not run out.
"Charging"
z The screen does not respond or the handset cannot be
turned off
y You can turn the power off forcibly by pressing H
for at least 8 seconds.
* Note that data, contents you have set, etc. may
be deleted since the power is turned off forcibly.
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P. 211 "Software
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P. 58
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P. 59
Charging
„
z Cannot charge the battery
The charging lamp does not illuminate or it flashes
y Is the battery pack installed correctly?
"Battery pack"
y Is the power plug of the adapter inserted into the
outlet or accessory socket properly?
"Charging with AC adapter/DC adapter"
y Are the adapter and the handset set properly?
P. 62 "Charging with AC adapter/DC adapter"
y When using an AC adapter (sold separately), are the
microUSB plug of the AC adapter and the handset
securely connected?
desktop holder", P. 62 "Charging with AC adapter/
DC adapter"
y When using USB Cable A to B 01 (sold separately),
is the power of the PC turned on?
"Charging with USB Cable A to B 01"
y For using the desktop holder, make sure that the
charging terminal of the handset is not dirty. If it is
dirty, clean the terminal with a dry cotton swab etc.
y If a call, communication or another function is
performed for a long time while charging, the handset
may become warm and charging may stop. Charge
again after the handset temperature lowers
P. 59 "Cautions while charging"
201
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P. 58
☞
P. 62
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P. 60 "Charging with
☞
P. 64
Appendix/Index
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