Appendix; Troubleshooting (Faq) - Sharp AQUOS sense3 Instruction Manual

Appendix

Troubleshooting (FAQ)

Troubleshooting
z You can diagnose the handset if there are problems with the
performance. For details, refer to the DOCOMO website.
z Check whether the software update is required. If it is required,
☞
update the software (
z If there is no improvement on the problems even after checking
the following items, feel free to contact the number listed in
"Repairs" (in Japanese only) on the last page or a repair counter
that DOCOMO specifies.
Power
„
Trouble
The handset is not y Make sure the battery has not run out.
☞
turned on
The screen does y You can turn the power off forcibly by
not respond or the pressing 3 (Power key) for at least 8
handset cannot be seconds.
turned off y Release your finger after the vibrator is
activated to turn the power off.
y Note that data, contents you have set,
etc. may be deleted since the power is
turned off forcibly.
P. 215 "Software update").
Check items
P. 39 "Charging"
Charging
„
Trouble
Cannot charge the y Is the power plug of the adapter inserted
battery
The charging lamp
does not illuminate y Are the adapter and the handset set
or it flashes
y When using an AC adapter (sold
y When using USB cable A to C 02 (sold
y If a call, communication or another function
y Is an adapter specified by NTT DOCOMO
206
Check items
into the outlet or accessory socket
properly?
☞
properly? P. 40 "Charging with AC
adapter"
separately), are the Type-C plug of the AC
adapter and the handset securely
☞
connected? P. 40 "Charging with AC
adapter"
separately), is the power of PC turned on?
is performed for a long time while charging,
the handset may become warm and
charging may stop. Charge again after the
handset temperature lowers.
"Cautions while charging"
being used for charging? Contact the
number listed in "Repairs" (in Japanese
only) on the last page or a repair counter
that DOCOMO specifies if you cannot
charge the battery even when using a
specified one.
☞
P. 39
Appendix