Troubleshooting - Sharp SHV40 Basic Manual

Troubleshooting

Before you assume that the product is malfunctioning, check the following and
carry out "トラブル診断" (Trouble diagnostics):
On the home screen → "App list screen" → [Support] → [故障紛失サポー
ト] (Repair and Delivery Service) → [トラブル診断] (Trouble diagnostics)
Trouble
Battery usage time
is short.
Cannot make calls.
Cannot receive calls. • Is reception good enough? (▶P. 14)
Cannot hear the
other party.
Cannot recognize a
microSD memory
card/Cannot find
target data.
Cannot operate the
keys/touch panel.
Cannot charge the
battery.
Cannot turn on the
power.
Cannot operate/The
screen does not
respond/Cannot turn
off the power.
Cannot operate the
touch panel as
intended.
Screen response is
slow when you tap
on the screen/press
the keys.
An error of the au IC
Card (UIM) or a
message indicating
that the card is not
inserted is displayed.
The power is turned
off automatically.
The power is turned
off while the
wake-up logo is
displayed.
(out of service
area icon) is
displayed.
The display or
charging/incoming
indicator illuminates/
flashes, but the
ringtone does not
ring.
• Make sure you do not often use the product in
places where
(▶P. 14)
• Make sure the internal battery does not approach
the end of its service life. Check the battery status.
(▶P. 10)
• Is the internal battery charged enough? (▶P. 10)
• Suspend the functions not being used. (▶P. 14)
• Is a correct au IC Card inserted? (▶P. 6)
• Make sure "Airplane mode" is not set. (▶P. 17)
• Is the power turned on? (▶P. 11)
• Is the product within the service area? (▶P. 14)
• Make sure "Airplane mode" is not set. (▶P. 17)
• Is the power turned on? (▶P. 11)
• Is a correct au IC Card inserted? (▶P. 6)
• Make sure you are not covering the earpiece with
your ear.
Place the earpiece over your earhole.
• Is a microSD memory card inserted properly? (▶
P. 9)
• Make sure data is not saved on the internal
memory. Data can be saved on the internal
memory besides a microSD memory card.
• Turn off the power and then turn it on.
• Is the power turned on? (▶P. 11)
• Is the power plug of the specified charger (sold
separately) securely plugged into an outlet? (▶
P. 10)
• Is the internal battery charged? (▶P. 10)
• Did you hold f down? (▶P. 11)
• You can force the power off by holding down f
for at least 8 seconds and releasing your finger
after the product vibrates. Turn the product on
again after a while. (▶P. 11)
• Make sure you are not operating with the tip of a
fingernail or with foreign object between the screen
and your fingers.
• Restart the product. (▶P. 11)
• Screen response may be slowed down when a
large amount of data is stored in the product or
being transmitted between the internal memory
and a microSD memory card.
• Is a correct au IC Card inserted? (▶P. 6)
• Make sure the battery has not run out. (▶P. 11)
• Make sure the battery has not run out. (▶P. 11)
• Is reception good enough? (▶P. 14)
• Is the product within the service area? (▶P. 14)
• Is your hand off the area around the internal
antenna? (▶P. 5)
• Is a correct au IC Card inserted? (▶P. 6)
• Make sure the manner mode is not set. (▶P. 16)
Detail
(out of service area) is displayed.
19