Troubleshooting - Sharp HRO00058 User Manual

Troubleshooting

Problem
• Make sure the battery is
The phone does not
turn on.
• Make sure you have entered
• Your SIM card/protected
PIN code or PIN2
code is rejected.
• Contact your SIM provider if
• Enter PUK code (8 digits)
• If the attempt is successful,
The SIM card
becomes locked.
• Adjust the backlight
The display is
difficult to read.
Solution
properly inserted and
charged.
the correct code (4 to 8 digits).
functions will become locked
after 3 unsuccessful attempts.
you do not have the correct
PIN code.
provided by your service
provider (if supported).
enter the new PIN code and
confirm your phone is
operational again. Otherwise
contact your dealer.
brightness for the display, and
adjust the LCD contrast for the
external display.
Problem
• Check the radio signal
strength indicator as you may
be outside the service area.
• Check to see if any error
Phone functions do
message is displayed when
not work after the
phone is turned on. you turn your phone on. If so,
contact your dealer.
• Make sure the SIM card is
correctly inserted.
• If the message "SIM card
error" is displayed at start-up,
you cannot use your SIM card
or the SIM card is damaged.
Contact your dealer or
network service provider.
• Check your call barring, fixed
dialling setting, remaining
battery and call forwarding
Calls cannot be
settings.
made or received.
• Check if your phone is currently
performing data communication
using Bluetooth wireless
technology interface or a USB
Data Cable.
• Check the remaining balance
if you are using a pre-paid
SIM card.
Solution
Troubleshooting 127