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14.0 Troubleshooting
Cyclic Top Software not working
The software does not work as expected, for
example graphs do not show or buttons in
the user interface do not work.
No Wi-Fi connection
The CTMD and Windows device are not
connected.
Negative distance
During a recording the current distance
displayed is negative.
Cannot get a GPS signal
The current GPS location will give a
message saying 'No GPS signal'
No GPS Coordinates show up
41
Close the program, turn off the trolley, wait 3
seconds and try to turn the trolley on. Open
the software and try to connect to the trolley.
Check in the Wi-Fi connection on the right
side of the Windows taskbar that the device
is connected to the trolley Wi-Fi. Try
restarting the trolley and if problem persists
try and restart the tablet & app.
When measuring a cyclic top fault, negative
distance is shown when the trolley is pushed
the wrong way round. The trolley should be
positioned with the fixed side marked (L) to
the left facing in the direction of travel of the
measurement train.
The location may have too much shielding
due to being next to high buildings, in a
confined space or in a tunnel. Identify the
correct location using mileage and chainage
information and/or user knowledge of the
cyclic top fault.
- Check that the Geode GPS unit is turned
on. (green light solid or blinking)
- If the Geode GPS unit does not turn on the
try to manually turn it on via its power button.
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