Unable To Boot The Mivoice Business System On 3300 Icp Controller; Overview; Recover The System Through The Server Manager; Recover The System Through Ssh - Mitel MiVoice Business Troubleshooting Manual

C 4
HAPTER
Unable to boot the MiVoice Business System on 3300 ICP
Controller

Overview

You must

Recover the system through the Server Manager

the MiVoice Business software is unable to boot from the HDD (or SSD) of your 3300 ICP Controller.
•
the MiVoice Business application fails to boot several times. In this case, the error message Detected
•
several incomplete MiVoice Application reboots. The MiVoice Business services
are currently disabled. A manual reboot is required after the root cause is
addressed is displayed.
Recover the system through the Server Manager
Log in to the Server Manager.
1.
If you are unable to access or log in to the Server Manager, see
After logging in to the Server Manager, verify whether the following error message is displayed at the
2.
top of the page:
Detected several incomplete MiVoice Application reboots. The MiVoice Business
services are currently disabled. A manual reboot is required after the root
cause is addressed
You may collect the journal log file(s) (Administration > View log files ) to send to Mitel Product
Support for analysis.
Swap the active partition of the controller with its inactive partition (ServiceLink > System Upgrade>
3.
Install and Upgrade > Swap to Inactive ).
If the system is unable to boot the MiVoice Business software from its HDD after the swap, see
4.
to Recover the MiVoice Business system from Active and Inactive Partitions
If the system is able to boot the MiVoice Business software after the swap, sync the system licenses
5.
with the Application Management Center (AMC) server through the Server Manager (ServiceLink >
Status ).
After syncing system licenses with the AMC server, upgrade MiVoice Business to the required soft-
6.
ware version through the Server Manager if needed (ServiceLink > System Upgrade ).
Restore the most recent database using the Server Manager ( Administration > Restore).
7.

Recover the System through SSH

Overview
If you are unable to log in to the Server Manager, then connect to the system through SSH as root user
(if SSH access is enabled), and use the following procedure to recover the system. Please collect journal
logs for product support for analysis.
U M V
NABLE TO BOOT THE I OICE
if:
B S 3300 ICP C
USINESS YSTEM ON
Recover the System through
.
ONTROLLER
S
OFTWARE
SSH.
Unable
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