Mitel MiVoice Business Troubleshooting Manual page 85

C 4
HAPTER
System Software Troubleshooting (Continued) (Sheet 3 of 4)
Table 4.1:
Symptom
When you attempt
to log in as
the admin user to
the Server
Console, the
following error
message is
displayed: ADMIN
LOGIN IS
BLOCKED UNTIL
MIVOICE
BUSINESS IS
STARTED
Possible Cause
MiVoice Business
application has not
completed the startup.
System can unblock
access to the Server
Console only after
MiVoice Business
application completes
the startup.
Corrective Action
Wait for the system to boot fully, and the MiVoice
Business application to complete the startup; this
usually takes less than 15 minutes from the moment
the system starts booting. If the application does not
complete its start up even after 20 minutes (for
example, 3300 ICP controller and/or RTC Card
replacement scenarios), follow the steps below to
recover the system:
Log in as the root user through the Maintenance
1.
port (see Ch 6, Maintenance > Access 3300 ICP
Controller Through the Maintenance Port in
the MiVoice Business Technician's Handbook,
Release 9.1), and execute
the disablemivb command followed by
the reboot command to disable the MiVoice Busi-
ness application.
After the system reboots, the MiVoice Business
2.
application remains disabled. Log in to the Server
Console through the terminal emulator application
as the admin user and select the Configure this
server option to configure the server (see Ch 6,
Maintenance > Configuring the Server using
Server Console > Configuring the Console in
the MiVoice Business Technician's Handbook,
Release 9.1).
After you make the required configuration
3.
changes, the Server Console may force a system
reboot to activate the changes. If the Server
Console program forces a reboot, wait for the login
prompt through the Maintenance port, log in as
the root user and execute
the enablemivb command followed by
the reboot command to enable the application. If
the Server Console program does not force a
reboot, exit the Server Console, log in as
the root user through the Maintenance port and
execute the enablemivb command followed by
the reboot command.
N : The maximum allowed time for the application
OTE
to complete the startup is 30 minutes. If the
application does not complete the startup in 30
minutes, the system automatically initiates a reboot;
after 5 unsuccessful application startups, the MiVoice
Business application auto-disables (see
boot the MiVoice Business System on 3300 ICP
Controller).
S S
YSTEM OFTWARE
S
OFTWARE
Unable to
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