Working With Logs; Subscribing To Logs In Real Time - Mitel MiVoice Business Troubleshooting Manual

C 10
HAPTER
Diagnostic Tools (Continued) (Sheet 5 of 5)
Table 10.1:
Tool Name
SMDR
SNMP Traps

Working with Logs

The MSP Log Viewer provides a way for you to view logs in real time as they are happening and read log
files generated by the logging service. The application can connect to any Mitel application/service or
component that uses the OtpLogs server with a Report Device.
MSP Log Viewer display logs based on severity, log type and log source.

Subscribing to logs in real time

Subscribing to logs in real time is preferred as it provides a view of the logs as they are posted (active
MSP log file). The server knows what subscriptions are active and does not process logs that are not
currently wanted by MSP Log Viewer. MSP Log Viewer filters the desired logs using the severity field. It
can also subscribe to lesser severity logs (logs that would normally be filtered out) for specified log
sources.
To subscribe to logs in real time you must connect to the IP address or network name of the MiVB
Select File > Connect.
1.
A Log Viewer Connect window appears.
Enter the IP address where the application is running using the IP address or known network name,
2.
for example:
10.10.10.10
MyServer
Click OK.
3.
If the application you are connecting to is listening at the address you entered in step 2 and it is reachable
from MSP Log Viewer, then you will see some logs posted on the success of your configured subscrip-
tions (Error, Warning, etc). Otherwise you will see the error "Target is not ONLINE". If you see this error,
Function
Provides the call paths
(call logs).
Contain information
about system resource
usage for consumption
by an SNMP manager.
Location
Controller (telnet from
Maintenance PC).
The SNMP agent
communicates with
SNMP-compatible
Network Management
Stations and
supports
industry-standard
MIB-II definitions as
well as proprietary
SNMP extensions.See
the System
Administration Tool
online help.
W L
ORKING WITH OGS
D P
IAGNOSING ROBLEMS
Applies to
3300 ICP system
3300 ICP system
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