Mitel MiVoice Business Troubleshooting Manual page 156

C 7
HAPTER
Embedded Voice Mail (Continued) (Sheet 2 of 8)
Table 7.5:
Symptom
When outside callers reach
the auto attendant press 0,
the operator's telephone
rings and never forwards to
voice mail.
Internal/external callers
occasionally reach the
Operator when calling the
auto attendant.
Message Waiting indication
is slow to appear
MWI light is flashing in the
morning but no new
messages waiting (i.e.,
phantom MWI).
If bilingual option is enabled
in the VM Prompt
Languages form then
greeting is played once.
The voice mail system is not
responding after all 20 ports
are programmed.
The voice mail system
resets itself at times.
A minor alarm is raised after
adding voice mail ports.
Probable Cause
Call Forwarding not set
correctly on the Operator's
phone.
The operator
extension/voice mail ports
are all busy.
Not enough voice mail ports.
Either Message Waiting -
Deactivate field in Feature
Access Code form is not
set.OrPorts are not available
.
The second language is set
to the same as the first
language.
Voice mail application is not
initialized on ports.
In the event of a critical
error, the voice mail system
resets.
Not enough DSP resources
available in the system.
T E
OOLS AND MBEDDED
Corrective Action
Set Call Forward-Busy/No
Answer on the Operator's
phone to forward to voice
mail.
Try again later.
Ensure that voice mail ports
count defined in VM Port
Capacity form is
programmed in the VM Ports
form.
Program Message Waiting -
Deactivate field in Feature
Access Code form.
Set different language in the
Default Language and Set
Alternate Language To field.
Restart the 3300 ICP system
using the Reset System
maintenance command to
initialize the voice mail
application on all ports.
Contact Mitel Technical
Support.
Add more DSP resources.
To calculate the amount of
DSP resources that will be
required for your system,
please see the 3300
Engineering Guidelines.
E V M
MBEDDED OICE AIL
A
PPLICATIONS
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