Mitel MiVoice Business Troubleshooting Manual page 203

C 10
HAPTER
Diagnostic Tools (Continued) (Sheet 3 of 5)
Table 10.1:
Tool Name
System Diagnostics
Reporting
Voice Quality
Monitoring and
Statistics
IP Phone Analyzer
Java Console
Function
Allows you to collect
system diagnostics
information. The 3300
ICP system records
diagnostic information
about the system
performance in a series
of files. These files
includes xrtc,
pstswlog.db,
hdrwswlog.db logs, call
control statistics and
other information that
Mitel Technical Support
can use to diagnose
system problems.
Monitors voice quality
for selected MiVoice IP
Phones to identify and
record:
voice quality prob-
•
lems requiring
immediate attention.
trends in voice
•
quality performance.
Supports IP Phone
troubleshooting.
Supports IP Console
troubleshooting.
Location
In Maintenance and
Diagnostics form of the
Administration Tool.
Refer to the System
Administration Tool
online help for
instructions on how to
use these tools.
IP Phone Analyzer PC.
See IP Phone Analyzer
online help.
5550 IP Console PC.
To launch the Java
console: at the IP
Console PC, select
Start/ Settings/
Control Panel, and
then click Java
Plug-in.
D T
IAGNOSTIC OOLS
D P
IAGNOSING ROBLEMS
Applies to
3300 ICP system users
who do not have
permission to collect
SOS logs using Server
Manager.
3300 ICP system and
NetAlly tool. (Note that
the NetAlly tool must
be purchased
separately).
IP phones
5550 IP console
196