5550 Ip Console - Mitel MiVoice Business Troubleshooting Manual

C 3
HAPTER

5550 IP Console

5550 IP Console Problems Troubleshooting (Sheet 1 of 2)
Table 3.11:
Symptoms
5550 IP console fails to
register (red LED is lit on
TKB).
5550 IP Console fails to
launch.
Probable cause
TKB (keyboard) - does
not have a reserved IP
address
OR
does not have the right IP
address
OR
is not communicating
with the right controller.
Console PC does not
have the proper IP
address.
PC NIC has 802.1Q
enabled on Data side
while L2 switch is not
configured to accept
tagged frame on Native
VLAN.
5550 IP Console has
been registered and IP
console is reinstalled.
User does not have local
administration privileges.
Corrective Action
Check DHCP lease to confirm if
1.
an expected IP address is
assigned to TKB.
If not assigned properly, ensure
2.
that you enter the MAC address
of TKB properly in the Multiline
Sets form in System Adminis-
tration Tool.
Recycle the power of the TKB
3.
to ensure that the TKB is
reloaded properly.
If the IP address of PC is on
different subnet than the TKB,
make sure that the router between
these two subnets is functional.
Disable 802.1Q on PC NIC
: Only use 802.1Q on PC if PC
NOTE
and TKB are on the same VLAN
(e.g 2) which L2 switch accepts
tagged frame on the specified
VLAN.
Delete the MAC address from IP
Consoles form and then re-register
using the IP Console Configuration
Wizard (Start/MN5550 IP
console/Tools).
: Do not reinstall the IP
NOTE
Console software unless you need
to (new installation, corrupted soft-
ware, etc.). You should always use
the Configuration Wizard to register
to a different controller.
Add local administration privileges
for the user.
5550 IP C
ONSOLE
H
ARDWARE
74